Melissa Kersey

***** ***** ****** ******* ***. 3B Chicago, IL 60643

773-***-**** ad02d0@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with 2+ years of hands-on healthcare industry experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

oCommunicate in a clear and concise manner to ensure satisfactory customer service.

oEffectively prioritize work to ensure efficiency.

oWork in a positive and respectful manner with fellow employees and patients.

oMicrosoft Office Applications: MS Word MS PowerPoint.

oCommunication Platform: Zoom.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Beloved Community Family Wellness Center – Chicago, IL 06/2022 – 03/2023

Billing Specialist

oHelp assist with scheduling appointments

oAssist the admitting department with insurance verification.

oAssists the Utilization Review department in monitoring patient benefits

oIdentify billing problems for corrections

Active Home Healthcare – Oaklawn, IL 11/2019 – 11/2021

Home Health Aide

oAssist with activities of daily living – personal hygiene, grooming, and feeding.

oCompleted housekeeping duties, run errands, prepare meals, and document services provided.

oAccompany clients to locations outside the home and act with discretion when handling confidential information.

Kids and Company – Chicago, IL 09/2019 – 11/2019

Teacher Assistant

oAssured high priority of health and safety of the children.

oEstablished appropriate limits to provide a fun, safe, and positive experience.

oCompleted incident and accident reports as necessary.

oSet a positive example in conduct and maintained safety and cleanliness of the establishment.

Reach for the Stars – Chicago, IL 04/2019 – 07/2019

Right at Schools – Chicago, IL 01/2019 – 04/2019

After School Substitute / Teacher Assistant

oSupervised students and provided assistance with schoolwork.

oCommunicate with teachers, directors, and parents.

oTook attendance and checked students in and out.

Self-Employed – Chicago, IL 04/2017 – 12/2018

Housekeeper

oResponsible for the general cleaning and upkeep of residences.

oScheduled appointments, collected receipts, and maintained records.

oPrioritized and organized work and followed through to ensure duties were accomplished.

My Clean – Chicago, IL 09/2015 – 04/2017

Cleaning Specialist

oResponsible for the general cleaning and upkeep of client residences and the training of new employees.

oTeam-oriented and dedicated to ensuring highest standards were met.

oPrioritized and organized work and followed through to ensure duties were accomplished.

oMaintained confidentiality of client information.

Ashley’s Quality Service – Chicago, IL 11/2014 – 05/2015

Home Health Aide

oProvided in-home care services and assisted with activities of daily living.

oRan errands, completed housekeeping duties, and accompanied clients to medical appointments.

oDocumented services provided and maintained HIPAA compliance.

DP Gas Station – Chicago, IL 09/2010 – 06/2014

Cashier / Customer Service

oAnswered inbound phone calls, provided information to customers, and documented payouts.

oCounted down tills and entered funds into safe, handled light cleaning duties, and stocked shelves.

oRestocked coolers, prepared beverages and hot food items, operated cash register, and accepted payments.

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