Ashley Fusilier

ad02cq@r.postjobfree.com 206-***-**** Seattle, WA

OBJECTIVE

Seeking a role where I can utilize my experience in revenue cycle management, goal setting, project management, and client onboarding to provide exceptional customer service and maximize sales opportunities. WORK EXPERIENCE

Merchandiser Greater Seattle Area

Columbia Distributing May 2023 - Present

Customer Care Associate (On Call) Various Locations Lakeshore Learning Nov 2022 - Present

Building elementary school classrooms.

Travel to various locations.

Merchandising Team Lead Greater Seattle Area

SAS Retail Services Nov 2022 - May 2023

● Manage and coordinate the activities of team members in order to meet client expectations.

● Develop and implement merchandising strategies to ensure product visibility and availability.

● Analyze sales data and generate reports to inform management decisions. Small Business Sales Representative Seattle, WA

Conduent Jun 2021 - Nov 2022

● Developed and maintained relationships with small business customers to maximize sales opportunities and ensure customer satisfaction.

● Collaborated with team members to leverage cross-selling opportunities and enhance customer experience.

● Analyzed customer data to identify trends and develop strategies to increase sales and revenue. Grocery Associate Seattle, WA

Amazon.com Jul 2021 - Sep 2022

● Assisted with daily operations and customer service in Amazon grocery department.

● Ensured shelves were properly stocked and rotated items as needed.

● Worked with team to meet daily productivity goals. Professional House Sitter and Dog Walker Seattle, WA Rover.com Feb 2019 - Oct 2021

Professional Dog Walker Seattle, WA

Wag! Dec 2018 - Oct 2021

Client Relations Specialist Houston, Texas

Access Dx Laboratory October 2016 - Sept 2018

● Develop systems to manage billing and reimbursements received; revenue cycle management.

● Understand and adheres to all compliance policies (HIPAA, NY, CLIA).

● High level organizational skills.

● Creating and keeping deadlines.

● Goal setting and meeting goals.

● Creates presentations through PowerPoint.

● Understand and follow all safety, infection control, and OSHA Blood-borne Pathogen guidelines.

● Establish quality control procedures to optimize the production process.

● Implement cost-control measures to meet budget goal.

● Develop, implement and manage complex projects; project management.

● Find new hires.

● Create various documents for executive management to use.

● Client On boarding, client training, sales and marketing training.

● Provide recommendations to top-level managers regarding finance, staffing and other analysis.

● Create system for Executive Managers and C-Suite level Executives to utilize in sales meeting that reflect reimbursements.

● Create sales commission spreadsheets and monitor for discrepancies.

● Answer telephones, direct calls and take messages.

● Scheduling, calendar management, appointment setting.

● Compile, copy, sort, and file records of office activities, business transactions, and other activities.

● Complete and mail bills, contracts, policies, invoices, or checks.

● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

● Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.

● Communicates with billing company to handle internal and external billing issues.

● Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

● Strong analytical skills and a broad range of computer expertise.

● Creates the weekly Temperature Monitoring data sheet using Accsense.

● Creates Levy Jennings and Stability Study sample data.

● Competent in genetic test result Quality Control for copy number and open array. Data Entry Specialist Houston, Texas

Companion Dx Laboratory Jan 2015 - October 2016

● Provide identification and verification for specimen requirements and test request.

● Input and release test results and billing demographic information into the LIMs system.

● Maintain a 2% input data rate.

● Adhere to all government regulations and compliance issues for handling confidential information, hazardous waste incidents, and emergency planning.

● Devise improved workflow methods facilitate productivity.

● Understand and adheres to all Compliance policies (HIPAA, NY, CLIA).

● Understand and follow all safety, infection control, and OSHA Blood-borne Pathogen guidelines. Temporary Associate Houston, Texas

Robert Half International Jan 2014 - Jan 2015

● Acted as the liaison for the agency.

● Analyze documents and prepared reports for analysis.

● Filing and documentation; process documents, memos and reports.

● Mediate between departments and other external agencies.

● Review and edit confidential information.

● Interact with departmental and other staff on matters affecting data and publications flow and make recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval.

● Review discrepancies in data received, request clarification or advise supervisor of issues related to data and perform data verification routines in accordance with company procedures.

● Maintain paper or disk file of entered data.

● Perform routine administrative maintenance tasks related to hardware/software or file technical assistance requests as necessary.

● Create data directories/sub-directories for file and report generation retrieval purposes.

● Enter, revise and combine materials such as research samples, numerical data, and previously formatted data retrieval information.

● Prepare graphic exhibits using software for presentations and agendas. Visual Assistant Manager Sugarland, Texas

Abercrombie & Fitch Co. Jan 2013 - Dec 2013

● Schedule regular training for staff to maximize profits by 40%.

● Meet monthly budget target through staffing and scheduling.

● Manage a team of 50 staff.

● Implement floor sets and store updates utilizing company standard directives.

● Trace and track data to forecast buying trends.

● Demonstrate communication and interpersonal skills to solve employee issues.

● Perform data collection/analysis to prepare end of the month reports.

● Provide exceptional customer service; proactively sought customer feedback to monitor customer satisfaction and established trust to promote repeat business.

● Initiate cost saving initiatives.

● Met the store's monthly targets and handled budgets by properly reading P & L statements and executing set goals successfully.

● Conflict resolution skills.

● Experience using PeopleSoft.

Support Associate Katy, Texas

White House Black Market May 2012 - Sep 2012

Assistant Child Care Worker Houston, Texas

University of Texas Child Development Center May 2011 - May 2012 Lead Sales Associate/Cashier

Harley-Davidson May 2010 - May 2011

● Led and mentored a team of sales associates to ensure customer satisfaction and operational efficiency.

● Managed daily cash flow, including reconciliation of sales and cash drawer.

● Provided exceptional customer service, including answering questions and resolving customer issues. Lifeguard (Seasonal)

Houston Aquatic Management May 2009 - Sep 2009

EDUCATION

Houston Community College Houston, Texas

AAS in Geographic Information Sciences May 2021

Prairie View A&M University Prairie View, Texas

Bachelor of Science, Psychology Sept 2008 - Dec 2012 Lamar High School Houston, Texas

High School Diploma 2008

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