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Supply Chain Customer Service

Location:
Stockton, CA
Posted:
November 11, 2023

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Resume:

TAMARA RAINEY ad02cg@r.postjobfree.com

Tracy, Ca *****

209-***-**** home

209-***-**** cell

QUALIFICATIONS

Supply Chain Management Purchasing and Materials Experience

Expedite/Procurement Scheduling New Product Releases

Inventory Mgmt/Purchasing Strategic Planning/MRP/Procurement

P&L’s Account Management

Obtain Vendor Quotes Forecasting & Revenue Planning/Lead Times

Supply Customer Quotes RTV/RMA

EDUCATIOIN & EMPLOYMENT

July 2013- April 2014 Document Control-Agra Foundations (San Rafael Bridge Retrofit Proj)

Maintained business records related to job contracts

Maintained jobs database, business records related to job contracts and generated reports.

Oversaw and coordinated database needs, working with systems administrator

Assisted in establishing and controlling the Controlled Document Review

Completed document change requests based on written instructions

Ensured appropriate change management and organization of documentation

June 2010-June2013 Program Mgr/New Systems Applications Coordinator- Celestica, Inc. (Back panel Div.)

Managed new product launches and development for manufacturing PCB boards for back panel

Fulfilled all purchase orders and product information

Obtained material quotes, created costed BOMs and product quotes for Customer

Developed delivery schedules and worked closely with production and Materials Mgmt.

Coordinated the creation and prod. of new product rollouts, forecasts, MRPs and Revenue

Prepared and gathered information to prepare Customer Quote letters

Experience in P&L’s, Forecasting and Internal Revenue expectations

Prepared and implemented Eng. Change Orders and Deviations

Determined most cost efficient and on time delivery of products.

March 2010-June 2010 Engineering Change Analyst-Celestica, Inc.

Analyzed ECO’s provided by Engineers and/or Customer for existing Products

Determined which Engineering Process most effective to implement change.

Collected and analyzed cost effect of ECO and most efficient way to implement

Analyzed BOM errors and ECOs using Gerber Files, FAB and Assembly Drawings.

Coordinated with Document Control to update all effected BOMS, Material Drawings and

Engineering Processes to insure Product Package was current.

Feb. 2007 – Dec. 2009 Manufacturing Eng/ISO Coordinator-Autodesk, Inc.

Managed new product development and product launches

Gathered and analyzed market research to develop product

Worked with Marketing in the release and development of all new released products

Developed and released new packaging

Liaison with internal/external constituents, cultivated relationships with key contacts

ISO 9001 Certified 2 years in a row

Gathered quality related percentages for monthly DPM and relayed results to Management

Introduced a new, streamlined, flow process that increased production and quality

Responsible for updating and organizing all ISO Documents both hard copy and soft copy

Created, edited, and revised all docs related to ISO procedures and processes.

RETAIL SALES WORK EXPERIENCE

OVERVIEW

More than twenty years working for and managing retail foods and home improvement stores. Recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references. Areas of expertise include:

Exceptional Customer Service Computer/POS Scanning Use

Merchandising and Display Planograms

Employee Management New Product Introduction Special Orders Price changes

Replenishment

Team Player

Shipping and Receiving

Problem Solving

Inventory and Pricing Controls

RETAIL EXPERIENCE

10/86 - 05/92 Lucky Stores, Fremont, CA

JOURNEYMAN CASHIER

02/93 - 03/96 Safeway Stores, Danville, CA

CASHIER/FRONT END LEAD

06/96 - 02-97 Home Depot, San Ramon, CA

CUSTOMER SERVICE/SALES/RTV

05/04 - 09/04 Food 4 Less, Tracy CA

CASHIER/STOCKING/FRONT END LEAD/POS

09/05 - 07/07 Linens n Things

HOUSE WARES DEPT LEAD (Sept 2006-July 2007)

12/20 - 04/22 Crossmark, Pleasanton, CA

RETAIL MECHANDISING REP.

Reset new merchandise following schematics, remove unallocated, discontinued product. Create new tags. Store audits. Liaison between store management and Crossmark regarding sales, displays, customer feedback and current trends.

KOHL’S DEPARTMENT STORE

Beauty Advisor Supervisor (April 2015 – present)

Oversee daily functions of dept. Makeup consultations and application on customers. Product sales and knowledge (including) skin care, makeup, women and men’s fragrances, bath and body. Updates through Planograms, resets, inventory control through MSL and RF unit. Scheduling of events and vendor visits. POS, MOS, freight, and merchandise flow from truck. Price changes, e-signs, customer service, credit, on-line orders. Displays and merchandising. Training and scheduling. Worked closely alongside vendors on product sales, replenishment, ordering, and customer feedback, requests, and complaints, recommendations

Replenishment Associate (April 2014 – present) Nov. 2014 –

April 2015Unloaded freight, processed and delivered freight. Create table and tower displays. MSL for overstock and replenishment through RF unit. Customer Service, credit applications, recovery.

Education

A.S. in computer science

Cosmetology License 2014

Retail Management Certificate (currently enrolled 2021)



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