Customer Service Representative
Resume:
RANDY
BROYLES
**********@*****.***
La Pine, Oregon 97739
About Me
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision- making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
PROFESSIONAL SUMMARY
Vista Recreation - Camp Host/Maintenance Supervisor (Seasonal) Bend, OR • 05/2023 - 11/2023
Muddy River Outpost Coffee Shop And Boutique - Owner/Operator La Cygne, Ks • 04/2019 - 03/2023
WORK HISTORY
Built and established positive relationships with patrons, team members and supervisors.
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Monitored guests and enforced rules, maintaining safety for visitors and staff.
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Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
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Delivered information and details of interest about facility to visitors.
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Coordinated preventative maintenance schedules, verifying equipment safety and function.
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Analyzed and identified equipment failure root causes and initiated correction actions.
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Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
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• Tracked and managed department costs for good budget adherence. Created and maintained daily and weekly reports for upper management.
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Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
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Identified and resolved unauthorized, unsafe, or ineffective practices.
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• Kept strict timelines on every project
Responsible for maintenance on on a variety of different equipment and trucks
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• Delivered exceptional customer service
SKILLS
Employee Performance
Evaluations
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• Deadline Management
• Employee Scheduling
Customer Relationship
Management
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• Customer Complaint Resolution
• Billing Inquiries
• Inventory Replenishment
• Project Implementation
• Quality Control
• Coordinate Work
• Establishing Deadlines
• Inventory Monitoring
• Costing Support
• Troubleshooting
• Forward Thinker
• Self Starter
• Client Inquiries
• Online Chat
• Customer Engagement
• Customer Data Confidentiality
• Constructive Feedback
• Detailed Oriented
• Very well at Multitasking
• Research
• Documentation
• Marketing
• Livechat Messaging
• Communications Support
• Client Needs Assessment
University of Georgia
Athens, GA • 05/1998
Associates: Business Administration
And Management
EDUCATION
Flyover Customs Apparel Printing And Embroidery - Owner/Operator La Cygne, Ks • 09/2019 - 09/2022
Consulted with customers to assess needs and propose optimal solutions.
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Oversaw end-to-end business processes to maintain proficiency and profitability.
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Handled customer inquiries and suggestions courteously and professionally.
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• Updated account information to maintain customer records. Provided primary customer support to internal and external customers.
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Utilized customer service software to manage interactions and track customer satisfaction.
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• Investigated and resolved customer inquiries and complaints quickly. Handled customer inquiries and suggestions courteously and professionally.
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• Answered constant flow of customer calls with minimal wait times. Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
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Consulted with customers to assess needs and propose optimal solutions.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services, and company information.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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HOBBIES
• I love traveling in my RV, seeing and experiencing new places.
• I enjoy meeting new and different people along the way.
• Spending time with family and friends.
• Fishing
• Fly Fishing
• Hunting
• Recently have began learning how to catch crab!
• Cooking with cast Iron
• Reading
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