Store Manager Customer Service
Resume:
Cristina Curry
Experienced Store Manager
Old Forge, PA 18518
ad02bk@r.postjobfree.com
Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Personable Store Manager who respects and appreciates all retail associates.
Motivates employees using positive reinforcement and creative reward systems. Highlights:
• Excellent customer service skills
• Goal-oriented
• Store opening and closing procedures
• Staff training and development
• Merchandising
• Recruiting and interviewing
Authorized to work in the US for any employer
Work Experience
Inside Sales Representative
Alleima - Clarks Summit, PA
December 2021 to Present
As an inside sale’s representative, I am responsible for quoting customer inquiries, entering orders and ensuring all specifications and requirements are included in their products. This position allows me to build strong relationships with my customers and generate orders. Administrative Assistant
Torquato Drilling Accessories - Old Forge, PA
March 2012 to Present
My primary responsibilities include: answering the telephone, assisting customers on navigating our website, updating sales reports, office organization, and updating our customer mailing list. Customer Experience /Inbound Sales Specialist
Comcast - Moosic, PA
March 2021 to December 2021
Inbound sales and customer experience specialist responsible for assisting customers looking for new service and upselling additional Comcast products. Store Manager
New York and Company - Moosic, PA
March 2013 to October 2020
As Store Manager, I managed a staff of 4 managers and 10-15 part time sales associates. My main responsibilities included: sales generation, customer service, store operations, merchandising and employee development and loss prevention.
I was called upon for training and support of other management teams within my district. I conducted Onboarding and Orientations for newly hired or promoted managers. I was also heavily involved in training for our Runway Rewards Credit Card program. I also traveled to other stores to assist my District Manger with training and development of new teams. Store Manager
Aeropostale - Scranton, PA
January 2005 to March 2013
• Managed staff of 20 sales associates, 1 part-time sales lead, and 2 assistant managers.
• Completed weekly schedules according to payroll allocation. I was able to identify peak times and scheduled the team based on performance and productivity.
• Scheduled and led weekly store meetings for all employees. These meetings contributed to the team atmosphere and served as a platform for open communication relating to store performance, goals and any other concerns that needed to be addressed.
• Trained staff to deliver outstanding customer service by coaching on up selling and building customer loyalty.
Training Store Manager
Aeropostale - Scranton, PA
January 2010 to January 2012
Scranton, PA
As TSM, I was responsible for on-boarding new managers, leading district contests, and conducting training workshops for managers. These workshops included: loss prevention, interviewing, visual merchandising, and situational leadership training. Assistant Manager
Aeropostale
January 1998 to January 2005
Scranton, PA
• Assigned employees to specific duties to best meet the needs of the store.
• Interviewed job candidates and made staffing decisions.
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Prioritized helping customers over completing other routine tasks in the store. Education
High School Diploma
Bishop O'Hara High School - Dunmore, PA
1995
Business Management
Marywood University - Scranton, PA
Skills
• Recruiting
• Training & Development (10+ years)
• Store Management Experience (10+ years)
• Loss Prevention (10+ years)
• Retail Management (10+ years)
• Management (10+ years)
• Employee Orientation (10+ years)
• Assistant Manager Experience (10+ years)
• Payroll (10+ years)
• Merchandising (10+ years)
• Planograms (10+ years)
• Operations Management (10+ years)
• Pricing (10+ years)
• Profit & Loss
• Interviewing (10+ years)
• Human Resources (10+ years)
• Sales (10+ years)
• Forecasting (10+ years)
• Microsoft Outlook (10+ years)
• Strategic Planning (10+ years)
• Logistics (10+ years)
• Research
• Administrative Experience
• Inside sales (10+ years)
• Upselling (10+ years)
• Sales management (10+ years)
• Store management (10+ years)
• Conflict management
Assessments
Supervisory skills: Motivating & assessing employees — Proficient December 2020
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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