K E Y A C O X

984-***-****

ad02be@r.postjobfree.com

**** ********** **,

Raleigh, NC 27610

PROFESSIONAL SUMMARY

Motivated Store Manager with 4 years of experience in retail. Recognized for surpassing goals and planned performance, and rewarded with continuous advancement during 4-year career. Successful in driving underperforming stores to achieve top ranking in sales, revenue, and profit.

A hardworking and reliable assistant store manager focused on going above and beyond to support the team and serve customers. Trained in operations and offering top-notch responsibilities . Motivated to continue to learn and grow as a professional. SKILLS

Operations oversight Process improvements

Program administration Inventory control

Staff management Sales monitoring

Manage employees Orientation and training

Retail operations Documentation

Organize inventory Problem-solving

Verbal communication Networking

Task prioritization Multitasking

Attention to detail

EXPERIENCE

Assistant Store Manager, Pacsun, Oct 2016 - Current, Smithfield, NC Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.

Reversed poor performing store by revising systems, processes, training programs, and personnel.

Advanced store to the number one sales position by turning performance around by restructuring departments and modeling customer service techniques to employees. Achieved top-[Number] ranking for achieving lowest shrink regionally by launching new loss prevention program chosen for wide rollout to other stores. Recognized for excellence in building and motivating management and hourly teams. Trained and mentored employees to boost individual and team performance. Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays.

Coordinated pricing changes and short-term promotions to increase the sales of KC

specific items.

Assisted in visual merchandising by building promotional displays. Monitored sales activities to ensure customers receive satisfactory service and quality goods.

Managed store independently in absence of store manager or assistant manager. Controlled shrinkage by observing cashier operations and customer behaviors. Increased sales [Number]% over previous year by responding to consumer demand and motivating team to provide excellent customer service. Monitored the work of front-line staff and worked with employees to correct problems and improve processes.

Stayed current with all store initiatives and communications, sharing with associates as required.

Stayed closely connected with floor operations by engaging customers and offering assistance.

Coached employees on cashier job functions and provided cross-training for other front-end positions.

Assigned work schedules to staff and trained employees in product knowledge. Selected, hired, and managed staff performance by setting individual and team goals.

Kept records of purchases, sales, and requisitions. Responded to customer requests and complaints and resolved issues to customer satisfaction.

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers. Examined merchandise to ensure correct prices and displays. Examined merchandise to ensure correct price, display, and function. Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing. Assisted store and assistant store managers in supervising personnel, merchandising, and product function.

Greeted customers, often by name, and created welcoming environment. Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers.

Kept adequate products on selling floor by checking storeroom for needed inventory. Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.

Assigned tasks to department members and assisted associates in meeting customer needs.

Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests.

Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills.

Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience.

Attended store walkthroughs with the management team and followed-up on directives and recommendations.

Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items.

Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing other services for customers. Open and closed store and set up shop for each day's operation. Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty. Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions.

Monitored sales activities to ensure customers received satisfactory service and quality goods.

Assistant Store Manager, LIDS, Feb 2019 - Jan 2020, Raleigh, NC Reversed poor performing store by revising systems, processes, training programs, and personnel.

Advanced store to the number one sales position by turning performance around by restructuring departments and modeling customer service techniques to employees. Recognized for excellence in building and motivating management and hourly teams. Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays.

Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items.

Managed store operations and delivered excellent customer service to build customer loyalty and retention.

Managed product inventory by projecting demand for popular items based on sales reports.

Monitored the work of front-line staff and worked with employees to correct problems and improve processes.

Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.

Examined merchandise to ensure correct prices and displays. Analyzed results through reporting, and translated information into data-driven actionable behavior to drive KPI improvements.

Reviewed profit and loss statements to identify new marketing and promotional opportunities.

Stayed closely connected with floor operations by engaging customers and offering assistance.

Managed store independently in absence of store manager or assistant manager. Responded to customer requests and complaints and resolved issues to customer satisfaction.

Oct 2019

Kept records of purchases, sales, and requisitions. Managed parts inventory and protected company assets by improvement inventory management.

Provided customer service by greeting and assisting customers and responding to inquiries and complaints.

Attended store walkthroughs with the management team and followed-up on directives and recommendations.

Greeted customers, often by name, and created welcoming environment. Addressed customer complaints and strove to provide fair and satisfying resolution for each concern.

Examined merchandise to ensure correct price, display, and function. Open and closed store and set up shop for each day's operation. Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.

Controlled shrinkage by observing cashier operations and customer behaviors. Oversaw visual merchandising and displays to appeal to shoppers. Kept adequate products on selling floor by checking storeroom for needed inventory. Stayed current with all store initiatives and communications, sharing with associates as required.

EDUCATION

Clinical medical assistant Diploma, Medical assisting Miller Motte College - Raleigh, N.C.

GPA 3.6

Graduated with honors.

Student ambassador

Member, medical assistant club

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