Customer Service Specialist/ Management

Mario A. Mandujano Jr.

***** ********** **. #* ****** Phone: 813-***-****

Moreno Valley, CA 92553

ad02bc@r.postjobfree.com

QUALIFICATIONS

Motivated, reliable, quick learner

and hard working

Exceptional communication skills

both verbal and written

Capable of multitasking

Bilingual: English and Spanish

Cross trained Associates

Leadership Skills

Business Management

CERTIFICATIONS

Permanent Employment Registration Card (P.E.R.C) 2014

20 Hour Security Basic Training

Microsoft Office Specialist (MOS) Office Suite 2003, Word, PowerPoint, Excel 2009

International Customer Service Certification: Customer Service Specialist

EDUCATION

Computer Systems Institute, Business Career Program Gurnee, Illinois March 2009 – November 2010

Microsoft Office 2003 Applications (Word, PowerPoint, Excel, Access and Outlook)

Certified in Customer Service I & II

Business Communications

On President's List with a 4.0 GPA

Introduction to Business

Work with asset and liability accounts (QuickBooks)

Principles of Marketing

Creating documents and flyers in Publisher

Grammar Review and Business Writing

Business presentations using PowerPoint

Belford University, Humble, Texas 2008

High School Diploma

EXPERIENCE

Iron Guard Patrol., Corona, California January 2020 – Current

Chief Operating Officer

Excellent Customer Service

Execute background checks and drug tests prior to employment

Train each new member of the team to company SOP's

Discipline and employee with the proper procedure based on severity ( Verbal Warning, Written Warning, Suspension, up to Termination [Voluntary or Involuntary] based on employment agreement)

Communicate with Management from different accounts

Write up business proposals for new accounts acquired

Write up business agreements and contracts to be signed

Assertive Solutions Inc., Waukegan, Illinois September 2015 – January 2021

President/ Director of Operations/ Tactical Security

Excellent Customer Service

Execute background checks and drug tests prior to employment

Train each new member of the team to company SOP's

Review hours and notes during payroll before running it through

Review Daily Reports and Incident Reports daily and timely basis

Monitor cameras within the buildings for safety of staff and employees

Discipline and employee with the proper procedure based on severity ( Verbal Warning, Written Warning, Suspension, up to Termination [Voluntary or Involuntary based on employment agreement)

Check identification for every guest that consumes alcohol

Diffuse any confrontation between parties

Walk around premises inside and out

Restrain any guest that has been involved in any physical confrontation

Make schedules for employees on a weekly basis

Fill out incident reports, hourly and daily reports.

Aaron's Sales and Lease, Waukegan, Illinois October 2011 – February 2016

Credit Account Manager/ Sales Representative

Manage store as runner up when GM was not available

Daily currency drops and bank deposits

Acquisition and maintenance of customers

Customer Service and Great Customer Satisfaction

Manage customer accounts and review delinquent accounts

Make 75 calls per hour mobile/work/references to delinquent accounts Morning/Mid-day/Evening

Schedule and initiate field visits delinquent accounts that are non responsive via phone or email

Send out legal letters

Collect and renew delinquent accounts with payments

COACH customers on keeping accounts current and offer options to help in timely basis

Motivate all Account Advisors into closing and on a job well done

Keep up with percentages on goal boards to top month end revenue

Supervise, develop and schedule the activities of Accounts Advisors

Review and close lease agreements with customers as second up

Process all customer information from their order form

Input and update all customer information in the store's system

Sign off merchandise entering and exiting establishment

Follow-up with customers after the delivery has been made and file folder

Deliver product to residence, install and set up for customers

Quality Labor Services, Gurnee, Illinois November 2008 – October 2018

Line Lead, Order Picker, Shipping and Receiving

Stock picker, Forklift driver (sit-down and straddle), walkie rider

Picked orders and prepped them to be shipped out.

Labeling orders, palletizing, and shrink wrapping

Loading, Floor loading, and Unloading containers

Lead team members into success by motivating them to do an excellent job

Create proper planning to execute a productive day with time management

Able to read manufacturing prints (Assembly and machine drawings)

Used a scanner to scan picks for product

Chuck E. Cheese, Vernon Hills, Illinois October 2008 - February 2009

Kitchen

Prepared pizza dough and vegetables

Prepared the pizzas, sandwiches, and other orders

Maintained a clean work area

Cut and delivered pizzas and orders

Olive Branch Direct To You Inc., Lake Bluff, Illinois April 2008 – October 2008

Sales Representative/Retail

Filed Invoices and Sales Receipts

Helped the customers out with retail items

Maintained a clean work area

Drove forklift and handled natural stones

Went on deliveries and unloaded materials

People's Choice Family Fun Center, Waukegan, Illinois October 2005 - April 2008

Shift Leader/Game Attendant

Attended customers with game problems

Gave prizes out to the children in exchange for tickets

Handled cash register at the snack bar

Cleaned the game room, counters, bathrooms, and floors

Trained new employees

Dressed as mascot for kid’s parties and play

Helped with parties and set up

Prepped food and made food orders

Customer Service

Alanis Security, Waukegan, Illinois August 2005 – September 2015

Security Officer/ Account Manager

Observe and protect all guests to the establishment

Monitor, search and pat down guests as they enter

Check identification for every guest that consumes alcohol

Customer Service

Diffuse any confrontation between parties

Walk around premises inside and out

Restrain any guest that has been involved in any physical confrontation

Notate all information available regarding any incident and report to my supervisor

Communicate with Management and uphold company SOP’s

Reassure proper placement for Officer posts and scheduling

Collect proper payment from accounts

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