EXPERIENCE

Monique C. Adams

SUPERVISOR OF OPERATIONS

470-***-**** ad02b9@r.postjobfree.com Stone Mountain, GA 30083 Broad supervisory experience in several customer service and administrative support functions. A conscientious administrative professional adept at developing and maintaining customer satisfaction. Demonstrates the ability to e fectively function with minimal supervision. Strengths include adaptability, problem resolution, and excellent organizational skills. Twenty years of experience in Customers Service and Hospitality work Fifteen years of Airport, Airlines Aviation Payroll Services and Timekeeping Oral, verbal, and written communication Exceptional attention to detail SUPPORT COORDINATOR CATERING

Delta Airlines

Atlanta, GA

August 2021 - Present

Execute a positive hand o f with ying crews and conduct galley audits during catering provisioning to mitigate missing item concerns/occurrences

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• Support restocks of “hold items” from a terminal access vantage to reduce dependencies on truck dispatches

• Serve as a product and mileage SME for ATL catering speci cations with IFS and OBS

• Track, trend and provide targeted “surprise & delight” for MI-19 trends, destinations, and ight crews Support & participate in “Catering Speci cation Blitz” at IFS Lounges for product, speci cation and change management “communication and feedback”

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• Actively engage in Social Media/SkyHub postings and promotions, for ATL OBS Brand Building and Awareness

• Requires constant motion, actively moving and overseeing all aspects of the catering operation

• Customer service mentality to di fuse tense situations and e fectively problem solve on the y E ciently perform a variety of duties according to the functional work area assignment: however, under certain circumstances, personnel may be required to perform all functions

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• Work well in a team environment

• Approachable and have strong interpersonal and presentation skills Practice safety-conscious behaviors and comply with all COVID-19 safety precautions in all operational processes and procedures

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• Attend/participate in daily team huddles

MAN HANDLER ASSISTANT

United States Postal Service USPS

Atlanta, GA

November 2020 - August 2021

Performs any variety of sales and customer services at a retail window or lobby, which may include selling postal products and services, accepting, and delivering packages and mail

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Provides sales and customer service support by greeting customers, helping with product selection and use of self- service kiosk

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Maintains appearance of store by arranging and replenishing displays and merchandise racks; ensures display and selling areas workstations, and storage areas are presentable to customers

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Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and veri es and records sales oor inventory and shrinkage

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• Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence

• Distributes and scans incoming and outgoing mail at a post o ce, branch, or station COORDINATOR OF STATION OPERATIONS STAFFING

JetBlue Airways Corp. JFK Airport

July 2016 - August 2020

• Responsible for ramp control coordination with other airlines and the Federal Aviation Administration tower

• Updates gate assignments

• Takes in-range calls and communicates via radio to all departments

• Monitors Sabre, Movement Control and Flight Explorer

• Communicates crucial information to System Operations and all departments

• Monitors and communicates connection issues and payload restrictions

• Assigns and manages aircraft moves

• Enters information into Sabre Flight Information Display Screens

• Sets up international arrivals

• Flight Clari cation management and irregular operations management

• Facility maintenance and security communications AIRPORT OPERATION CREW

JetBlue Airways Corp. LGA Airport

February 2015 - July 2016

• Provided exceptional customer service

• Conducted check-in process for customers via computer

• Verify customers personal identi cation

• Tag, lift, and handle customer luggage

• Announce ight arrivals, departures, and pre-boarding information via the public address system

• Coordinate various duties with coworkers and other departments to ensure proper handling of customers

• Prepare aircraft cabin for customer boarding and departure

• Operate airport equipment, such Jet bridge

• Enplaning/Deplaning customers

• Assisted customers with special needs

• Ensure and maintain a safe environment and operation PAYROLL SPECIALISTS

JetBlue Airways Corp

Long Island City, NY

March 2014 - February 2015

• Perform daily payroll department operation

• Manage work ow to ensure all payroll transactions are processed accurately and timely in SAP

• Execute time and attendance processing and interface with payroll in SAP

• Perform compliances for unclaimed property payroll checks

• Develop ad hoc nancial and operational reporting as needed in SAP

• Research and email appropriate crew members with payroll issues

• Review analyzes and check payroll forms and reports for accuracy and make necessary adjustments or corrections Complete appropriate forms for special wage/salary payouts and adjustments or to correct or balance a special situation

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• Obtained print outs of pay checks and pay stubs, mail & FedEx to the blue cities

• Resolved payment-related disputes of all employees in the company

• Knowledge of time and attendance software, RosterApps and Datamatics DISPATCH COORDINATOR

Gate Gourmet LGA Airport

NY

August 2013 - March 2014

• Receive incoming calls, coordinates with sta f and kitchen personnel to ensure outbound trolleys are on schedule

• Monitor computers to determine arriving ight times to arrange for drivers to meet aircraft for unloading/loading

• Provide accurate and timely information to transportation supervisors / leads CREW CHIEF/KEY HOLDER/TRAINER

International House Of Pancakes

Brooklyn, NY

January 1995 - December 2012

• Trained new hires, supervised sta f, and opened and closed restaurant

• Opened/closed registers and counted money in cash drawers to ensure correct amounts

• Monitored inventory, ordered food and beverages, and managed advertising

• Greeted customers, assisted with menu selection, performed general restaurant duties AIRTRAIN OPERATOR

Bombardier, JFK Airport

Jamaica, NY

November 2009 - November 2010

• Ensured e cient customer service on trains and in stations Responsible for the recovery and retrieval of failed trains and mechanical/electrical troubleshooting on service trains

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• Provided a visual presence on trains and in stations to support customer safety CARGO AGENT/PLANNING AGENT

JFK Jamaica

NY

January 2005 - November 2009

• Planned freight for ights in SABRE computer system

• Established a payload weight for ights

• Assured all weights were within authorized limits and assured departure plans to crew

• Loaded, planned, and dispatched freight on trucks

• Ensured all import/export shipments were properly documented was attached to freight ADMINISTRATIVE COORDINATOR/PAYROLL

COORDINATOR

JFK Jamaica

Atlanta, NY

January 2002 - January 2005

• Managed four timekeepers in the payroll department to ensure that payroll meets its deadline in SAP system

• Performed a wide variety of o ce duties for 5+ management

• Handled correspondence, ling, answering phones, and maintained timekeeping records

• Cut Personnel Time Records (PTRs) in SAP payroll system Entered correct timekeeping hours in SAP payroll system ensuring statutory and voluntary deductions were properly done

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• Obtained print outs of pay checks and pay stubs

• Resolved payment-related disputes of all employees in the company

• Ensured sta f received remuneration on time

HUMAN RESOURCES COORDINATOR

JFK Jamaica

Atlanta, NY

January 2001 - September 2002

• Handled typing, ling, photocopying, answering phones, and updated manuals

• Assisted employees with phone numbers and important paperwork (I9 Forms)

• Conducted Entering on Duties (EOD) class for new hires EDUCATION

SKILLS

• Organized career job fairs for the company

• Performed drug tests and took ngerprints for new hires

• Preserved records containing retirement payments, non-taxable earnings, maternity, vacation, and sick leave

• Double checked employee payroll in respect to hourly wages, yearly salaries, overtime, vacation, and sick days

• Ensured delivery of pay checks for employees via mail and direct deposit

• Handled orientation, on-board training, and union and non-union issues FLIGHT ATTENDANT

JFK

Jamaica, NY

January 1999 - April 2001

Ensured passenger cabin was in order with adequate supplies of food, beverages, blankets, and emergency equipment

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• Greeted passengers, checked tickets, and helped them nd their seats

• Instructed all passengers in the use of emergency equipment

• Ensured that safety regulations were adhered to

ASSOCIATE DEGREE IN COMPUTER BUSINESS SUPPORT SPECIALIST Plaza College, NY

Jan 2013

CERTIFICATION IN TRAVEL AND TOURISM

, New York, NY

Jan 1996

COMPLETED COURSEWORK TOWARDS

B.A. IN HUMAN RESOURCES MANAGEMENT

DeVry University, Queens, 2021, NEW YORK

Type 40+ wpm; pro cient in PC applications:

Microsoft Windows, Word, Excel, PowerPoint,

Access, Outlook, Adobe Photoshop, Dreamweaver;

Internet for research; excellent communication

skills.

• • Weekly Payroll

• Special Requirements • Individualized Service Plans

• O ce Support • Management Support

• Google Docs • Team Support

• Social Support • Care Coordination Support

• Microsoft Excel • Data Communications

• Administration and Operations • Meeting Coordination and Support

Contact this candidate