Jarell K. Thompson, MBA

PROFESSIONAL SUMMARY:

Accomplished, innovative leader with proven experience in digital transformation, formulating and executing technology strategy, and developing solutions to reduce costs and support business

Customer-focused, collaborative professional with a long history of quality and the ability to thrive and excel in a fast-paced, constantly changing environment

Develop and promote collaborative relationships with global, local, and remote cross -functional teams internally and externally while driving performance and developing a positive work environment.

Extensive background in IT strategy and operations, enterprise applications/infrastructure, and project management

PROFESSIONAL SKILLS:

Agile IT Project Delivery and Management

Change Management

Human Resource Management

Vendor Management

Process Optimization and Re-engineering

Managing Globally Distributed Teams

Application development & implementation/integration

Strategic planning and aligning IT with

business goals

Issue Management / Hypercare

HRIS

Infor, UKG, Workforce Solutions

PROFESSIONAL EXPERIENCE:

Deloitte, Cleveland, Ohio

WFM Implementation Consultant, April 2022 – Full Time

Strong functional knowledge around HCM, Payroll and/or Workforce Management systems and processes.

Demonstrated experience in the definition of systems strategy, leading fit-gap analysis, as-is and to-be business process designs, functional configuration, testing, client user training.

Knowledge of the Infor Cloud Suite WFM and UKG product to enable our clients' HR function to operate ahead of the curve.

Deep expertise of the time and attendance/payroll function & processes, demonstrating understanding all its complexities.

Facilitate requirements gathering workshops or facilitating meetings.

Lead a team in the full lifecycle of a project including, Business Analysis, Functional Specification, System Configuration, Design, Testing.

Direct Implementation experience with software such as Infor Global HR, Infor WFM, Workforce Solutions, UKG/Kronos.

Ability to interact at all levels of the client organization, from Analyst to CEO to give status and/or delegate tasks.

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment and find root cause of any incidents.

Act as a liaison and integrator between the client business needs and technology solutions.

Leading and managing large workstreams on Infor Cloud Suite WFM projects through discovery, design, build, test, and deployment activities.

Forged strong relationships with both the clients and project teams that will contribute to my growth and development.

Summa Health Systems, Akron, Ohio

ERP WFM Lead Information System Analyst, August 2021 – April 2022 – Full Time

Provide functional and technical guidance on the Infor Talent Acquisition module.

Act as liaison between Infor support and Summa TA department.

Review and resolve production issues with Infor Extreme support team.

Lead developers and Infor support personnel on configuration changes as requested.

Lead weekly workstream meetings with HR, Benefits, and TA.

Lead and perform UAT testing and release testing.

Provide functional support during system upgrades.

Cuyahoga County, Cleveland, Ohio

ERP HRIS WFM Lead Information System Analyst, December 2019 – August 2021 – Full Time

Drive county processes, vendor interfaces and management adherence for WFM (Time and Attendance), organizational information and performance management, Wellness, and Recruiting.

ERP Cloud Implementation of Infor products and decommission of legacy systems.

Work with workstream managers to track and manage requested changes.

Maintain the data interfaces and administration between the vendor systems and the ERP systems.

Provide functional and technical guidance on the WFM and GHR systems.

Configuration and testing of WFM system including alerts and reporting for time and attendance.

Managed the dashboard and deploys communications through the system.

Skilled in gathering and documenting requirements, developing project plans, managing and tracking project execution, releasing products to production, and maintaining product releases.

Landmark security administrator for resolving security issues in: IFS, ISS, Actor, Agent.

Review and resolve production issues with Infor Extreme support team.

Requirements, future state and current state flows, UAT testing, release testing.

Responsible for tracking the status of issues, escalation and resolution of issues.

On-call support during critical times and scheduled code pushes.

Moderating the WFM Workstream meeting on project activity.

Knowledge of the HR functions & Infor Workforce Management systems capabilities (configuration/code) and processes with workforce software such as Infor WFM/Work brain and PeopleSoft HCM.

First Energy, Akron, Ohio

Vendor Manager, June 2018 – December 2019 – Consultant

Assist the IT team with developing concise business requirements and use cases to support

system enhancements.

Work with workstream managers to track and manage requested changes to Project Scope.

Coach and develop team of Project analysts and vendor management coordinators.

Work with Vendors to ensure proper facilitation of contracts and adherence to budgets.

Develop business processes using task flow analysis and work-flow analysis.

Utilize Waterfall approach to create and maintain projects and timelines.

Provide leadership to the employee records team; manage/audit data transactions.

Serves as project lead and leads user acceptance testing functions for all system upgrades.

Develop standard operating procedures to ensure efficient processes and training of staff.

Case Western Reserve University, Cleveland, Ohio

Director, HRIS, June 2016 – June 2018 – Full Time

Work with Leadership and other staff members to identify system needs.

Oversee the Peoplesoft HCM system including upgrades, customizations and module installations.

Analyze current HR processes, policies and procedures to present new projects.

Developing business processes using task flow analysis and work-flow analysis.

Work with vendors to ensure proper update schedules for utilized products.

Perform monthly and yearly compliance reporting including EEO, ACA, and VETS100.

Provide leadership and support by managing all HRIS reporting and data mining activities

Lead HRIS and information management team trainings.

Administer HR systems and processes in Peoplesoft and external systems to ensure that all employee information is accurate and timely as required for core HR functions.

Provide recurring and ad hoc reporting from key HR systems.

Ensures compliance with regulations and laws relating to the function of the position.

Configure updates to core HR modules specifically Time and Attendance Reporting.

Maintain security roles/rules and access for all employees and departments across campus.

Perform security audits on a weekly basis to ensure accurate tracking of roles.

Serves as project lead and leads user acceptance testing functions for all system upgrades.

Develop standard operating procedures to ensure efficient process engineering for future training and development.

Skilled in gathering and documenting requirements, managing and tracking project execution, releasing products to production, and maintaining product releases.

Sterling Jewelers, Akron, Ohio

Business Analyst, June 2015 – January 2016 –Contract

Research, analyze, audit, measure product purchasing options for 30, 60- and 90-day collections department.

Identify cost saving methods utilizing Microsoft Access and SQL Tools.

Implement upcoming and test current processes for possible efficiencies and improvements.

Create and maintain daily and monthly workforce, performance, and system reports.

Serves as point of contact between IT and Business teams to elicit requirements for new projects.

CVS Caremark, Warrensville Heights, Ohio

Project Manager, April 2014 – June 2015 – Full Time

Identify client needs and develop customized data solutions.

Provide systems consulting services including project planning and management.

Provide systems analysis including requirements definition, user support activities, testing and documentation.

Managed team on multiple projects including liaison with internal users and outside vendors.

Validate and transform business processes into business requirements.

Developed individualized training guides for new hires.

Utilize SQL and ORACLE to pull necessary data for daily/weekly/monthly reports.

Responsible for the planning and analysis of complex business procedures.

Emergency Medicine Physicians, Canton, Ohio

IT Project Manager, October 2012 – April 2014– Full Time

Develop and implement processes (SOPs) and initiatives company wide.

Developed compliance procedures and processes to align with HIPAA standards.

Using Microsoft Project and Project Server, develop and complete projects for both the IT department and the company.

Interviewing, analyzing documents, draw out requirements like surveys, visiting sites, developing business processes using task flow analysis and work-flow analysis.

Serve as the liaison between the business services group, process team, technology teams and other support teams.

Serves as a trainer for IT department managers and team leads.

Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Proactively communicate and collaborate with high level and low-level co-workers to analyze information needs and functional requirements and maintain deliverables.

Horseshoe Casino, Cleveland, Ohio

HRIS Manager, April 2012 – October 2012– Full Time

Responsible for daily, weekly and monthly Sarbanes Oxley Audits.

Responsible for full cycle recruiting for three separate departments.

Maintain and support Kronos time management software.

Provide training on proper Kronos clock in/out functions as well as managerial related issues.

Assist in the review, testing and implementation of HRMS system upgrades and/or patches.

Collect, evaluate and compress data and information from multiple sources, to resolve conflicts.

Compile, analyze and interpret data on various Human Resource and departmental issues.

Counseling and mentoring employees and Management team to provide impartial determination. to employee issues and to seek an effective resolution.

EDUCATION

Indiana Wesleyan University, Marion, Indiana

Master of Business Administration, November 2011

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