Travel Agent Office Manager

Kimberly (Kim) Mauer, PHR®

Boerne, TX 901-***-**** ********@*********.***

Objective

Highly accomplished HR professional with 16 years of experience and 5 years of management expertise, seeking a challenging position in a dynamic organization. Committed to delivering strategic HR solutions, fostering employee engagement, and driving organizational success through effective leadership and people management.

Summary of Qualifications

Ability to work with a diverse and multi-cultural employee population, across multiple states.

Administered multi-state payroll in TN, AR, MS, KY, LA, TX, NC, SC, CA, and NY.

Experience in all aspects of HR management, including recruitment, employee relations, onboarding, payroll, compensation and benefits, training and development, conflict resolution, and HR policy development.

Proven history of implementing innovative HR policies and procedures that align with business objectives and drive positive organizational change.

Strong knowledge of local labor laws and regulations, ensuring compliance and mitigating legal risks.

Excellent interpersonal and communication skills, with the ability to build effective relationships at all levels of the organization.

In-depth knowledge of FMLA, Workers’ Compensation, ADA, EEOC, and unemployment regulations.

Played a key role in the successful acquisition of a company, contributing to due diligence efforts, integration planning, and HR strategy development.

Technical Skills

HRIS Systems

Workday

PeopleSoft

ProLiant

Kronos

eTime

Microsoft Office Suite

Microsoft Excel

Employment History

Fidelitas LLC – Boerne, TX July 2015 to November 2023

HR Generalist

Delivered comprehensive HR support across diverse industries, encompassing professional services, retail, food services, maintenance, custodial, and landscape maintenance sectors for five distinct companies.

Advised management on HR-related issues such as employee relations, benefits, compensation, leaves of absence, disciplinary actions, and terminations.

Managed FMLA, ADA and WC cases and unemployment claims; in person, over the phone and by email.

Conducted investigations into employee complaints, concerns, and compliance matters ensuring fair and consistent resolution.

Developed and implemented HR policies and procedures, ensuring compliance with local labor laws and regulations.

Prepared yearly compensation change letters for 150+ employees and processed payroll adjustments.

Conducted exit interviews, managed unemployment claims and appeals by providing necessary information to the Texas Workforce Commission and maintained employee records.

Maintained OSHA logs and ensured timely posting of annual Form 300A.

Randolph Brooks Federal Credit Union – Live Oak, TX November 2014 to June 2015

HR Specialist III – Employee Relations

Managed employee relations matters, conducted investigations related to alleged policy violations, gathered evidence, and determined appropriate levels of corrective action when necessary.

Partnered with management to provide objective direction regarding policies and procedures to achieve a proper resolution on various issues. Issues included job performance, attendance, and misconduct.

Supported management on performance documentation; verbal, written, final warnings, and terminations.

Proactively responded to employee questions regarding employee relations and company policies.

Developed and implemented a new electronic process used to track employee disciplinary actions.

Assisted with new hire orientation including W4 set-up, I-9 verification, and company culture training.

Processed payroll status changes such as rate of pay, employment status, title, supervisor, increasing deductions, and other payroll details.

Managed unemployment claims and appeals by providing necessary information to the Texas Workforce Commission.

Medtronic Diabetes – San Antonio, TX May 2010 to November 2014

HR Coordinator III

Recruited to oversee the hiring process for start-up call center in San Antonio, TX. Helped build the company from 50 employees to a fully functional division with 1,150+ employees in 4 years.

Led recruiting and onboarding, which included job postings, initial candidate screenings, background checks, pre-employment drug screens, and offer letter preparation.

Coordinated and delivered information to employees to ensure understanding of company benefits, policies, and payroll during new hire orientation. Also processed all I-9s using I-9 eXpress.

Spearheaded the design and execution of an innovative hiring process, which not only streamlined the hiring timeline by one week but also led to a substantial cost reduction of 30%. This achievement was particularly significant as we were consistently onboarding 25 to 50 new employees every week.

Answered questions from management and employees regarding payroll, benefits, 401k, and leave, in person, over the phone and by email.

Managed all leaves of absence, including FMLA, medical, and workers’ compensation.

Processed transactions in PeopleSoft and Workday including new hires, sign on bonuses, transfers, promotions, employee referral bonuses and terminations.

Coordinated training activities, including communications, scheduling, and tracking attendance.

Developed and managed special projects such as benefits open enrollment, wellness screenings and flu shots, EAP training sessions and health fair, resulting in increased employee satisfaction.

Medtronic Spinal and Biologics – Memphis, TN February 2007 to May 2010

Benefits and Payroll Specialist

Oversaw all payroll functions, processed bi-weekly payroll for 500+ nonexempt employees and 1,500+ exempt employees across multiple states, audited electronic timesheets using eTime to ensure accuracy, and compiled payroll and benefit related reports.

Presented information on total rewards and HR policies and procedures during new hire orientation.

Managed salary continuation and FMLA programs and facilitated training sessions for employees, managers, and HR staff. I was also their point of contact when questions arose.

Generated reports and processed special pay transactions such as quarterly bonuses, on-call pay, airline incentives, and fitness and tuition reimbursements.

Conducted training sessions for managers and employees on HR policies and employee relations.

Developed and managed special projects such as open enrollment, wellness screenings and flu shots, mobile mammography screenings, EAP training sessions and health fair, resulting in increased employee satisfaction.

Medtronic Spinal and Biologics – Memphis, TN December 2001 to February 2007

Travel Consultant

Processed domestic and international travel requests for employees, meeting attendees, and groups.

Provided high quality customer service for internal and external customers.

Aggressively pursued cost savings for Medtronic.

Ensured customer satisfaction by resolving issues and overcoming obstacles to create repeat business.

Education

Northeastern State University – Tahlequah, OK

Degree: Bachelor of Science

Major/Minor: Business Management/Travel and Tourism Management

Certification

Human Resources Certification Institute

Professional in Human Resources

Affiliations and Volunteer Work

Board Member – American Diabetes Association, West Tennessee Chapter – 6 years

Chairperson American Diabetic Gala and Silent Auction – 2 years

Volunteer – Camp Hopewell Diabetic Camp, Oxford Mississippi – 6 years

Volunteer – Habitat for Humanity, Memphis, Tennessee – 3 years

Volunteer – Earth Day, Memphis, Tennessee – 3 years

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