SHARON HUDSON

Kingstree, SC ~ 917-***-**** ~ ad02az@r.postjobfree.com

MEDICAL ASSISTANT OFFICE MANAGEMENT ADMINISTRATIVE OPERATIONS Dedicated and friendly Medical Receptionist with a passion for providing excellent customer service and facilitating efficient healthcare operations. Experienced in managing front desk duties, scheduling appointments, and maintaining patient records. Seeking a challenging position in a healthcare facility where I can contribute to creating a positive and welcoming environment for patients and staff.

SUMMARY OF QUALIFICATIONS

Administrative Skills:

Proficient in managing appointment scheduling, ensuring accuracy and optimizing patient flow.

- Skilled in greeting patients, verifying insurance information, and collecting co-pays.

- Knowledgeable in medical terminology, billing, and coding procedures.

- Strong attention to detail for maintaining accurate patient records and confidentiality. Communication Skills:

- Excellent verbal and written communication skills for interacting with patients and healthcare professionals.

- Professional telephone etiquette and ability to handle inquiries, schedule appointments, and provide information.

- Strong interpersonal skills to establish rapport with patients and create a welcoming atmosphere.

- Effective multitasking and organizational abilities to handle a fast-paced front desk environment. Technical Skills:

- Proficient in using electronic health record (EHR) systems and scheduling software.

- Familiarity with basic office equipment, such as fax machines, copiers, and multi-line phone systems.

- Competent in Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks. PROFESSIONAL EXPERIENCE

BUSINESS ASSOCIATE

MOUNT SINAI HOSPITAL 09/1997-02/2023

HOURS PER WEEK: 40

• Operated paging systems or other systems of bells or buzzers to notify busy staff of incoming calls.

• Transported specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.

• Answered telephones and directed calls to appropriate staff members.

• Conducted patient interviews to complete documents, case histories, or forms, including intake and insurance forms.

• Verified accuracy of billing data and promptly revised any errors.

• Explained policies, procedures, or services to patients using administrative guidelines.

• Greeted and registered/discharged patients in a courteous and efficient manner.

• Attend and record the minutes at meetings, summarize points and issues discussed, distribute the minutes, and follow up on commitments.

• Reviewing, prioritizing, and responding to communications; preparing and arranging documents and logistics for meetings and travel; and maintaining records

UNIT CLERK

MOUNT SINAI HOSPITAL 02/1992-09/1997

HOURS PER WEEK: 40

• Answered telephones and directed calls to appropriate staff members.

• Scheduled appointments, surgeries, consultations, and diagnostic tests.

• Managed internal administrative assignments; monitored activities to ensure timeliness, consistency, and completeness.

• Used tact, diplomacy, and judgment, ascertains nature of calls and business of visitors, and determines which calls or visitors should be referred to the supervisor, to other staff members, or which can be handled personally.

• Completed insurance paperwork and ensured accuracy of data.

• Greeted visitors, ascertained the purpose of their visit, provided directions, and distributed discharge papers and prescriptions to patients.

• Analyzed data and/or information to prepare management reports and proposals to include recommendations for process improvement.

• Prepared correspondence, reports and other written material using a variety of office software products for word processing, and database management.

• Managed and coordinated clerical duties inherent to front desk operations in the patient care setting. STOCK ASSISTANT

EW WOOLWORTH 06/1991-08/1991

HOURS PER WEEK: 40

• Received payments by cash, check, credit cards, vouchers, or automated systems.

• Answered customers' questions and provided information on procedures or policies.

• Stocked shelves, sorted, and reshelved returned items, and accurately priced merchandise.

• Prepared merchandise for display on the sales floor, ensuring proper pricing and labeling.

• Provided support to sales associates and/ or customers by fulfilling stock requests and locating specific items.

• Assisted in processing customer returns and managing defective or damaged items.

• Utilized inventory management software to track stock levels and generate reports.

• Participated in annual stock audits and implemented corrective measures to address discrepancies. EDUCATION

HIGH SCHOOL DIPLOMA

LOUIS D. BRANDEIS HIGH SCHOOL

1986

REFRENCES AVAILABLE UPON REQUEST

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