Customer Service Front Desk

Tabitha Byrd

*** ** * ** **. Lot #*, Tuttle, Oklahoma, 73089, US 405-***-**** ad02af@r.postjobfree.com Professional who is hardworking and dependable, as well as adaptable and resourceful. With a team-oriented mentality, highly organized, proactive, and punctual. Customer service and personalized services are successful. In a fast-paced environment, driven [Job Title] is extremely effective at managing multiple simultaneous responsibilities.

Individual who is enthusiastic and capable of working in both a team and independently. Customer service and communication skills are exceptional. Enjoy making clients feel at ease and happy by keeping up with industry trends. Business management

Understands spa services

Customer service

Attentive to detail

Creative problem solving

Straight razor shaving

Client consultations

Inventory maintenance

Bald fades

Weekly Payroll

Facial trimming

Front desk management

Computer literate

Scalp massage techniques

Employee interviewing and hiring

Advertising

Relationship building

Multi-Task Management

Customer needs assessment

Opening and closing procedures

Customer satisfaction

Sales

Meeting Maker familiarity

Outstanding customer service

Marketing understanding

Lead development

Expense control

2006 Barber - Hair Design - Oklahoma State Barber College of Hair Design - Oklahoma City, OK 2004 High School - Mustang High School - Mustang, Oklahoma Professional Summary

Skills

Education

10/21 to 5/22 Manager/Barber - Palace Parlor - Norman, OK Clipped and sheared hair into various cuts and fades for [Number] customers on a daily basis. Examined the texture and condition of over [Number] daily customers' hair to determine the best treatment. Increased profits by $[Amount] in [Year] through effective management of operations, team performance, and customer relations strategies.

Used standard and straight razors or clippers to shave [Number] customers every day. Kept track of client satisfaction in order to keep positive ratings at [Number]%. Was in charge of all aspects of guest services, including supply management and facility upkeep. Worked with clients of all types to raise their profile and status through effective styling. Worked with clients to determine their personal preferences and needs. Set up a sales area and workstation to highlight [Product] and boost sales by [Number]%. Promoted salon-exclusive products to boost retail sales. Followed protocols for cleaning and sterilizing tools and equipment. Completed inventory and restocking assignments as needed. Was in charge of overseeing employee schedules to ensure adequate coverage. Took care of the front desk workstation by keeping it clean and free of personal belongings. Sanitized workstations and salon equipment to reduce the risk of infection. Established appropriate budget levels to manage more than $[Amount] per year in overhead costs, labor expenses, supplies, and other necessary expenditures while still meeting profit targets. Was in charge of the entire facility's upkeep and notified maintenance when service repairs were needed. Introduced [Service] treatments, [Technique], and [Tool] to the salon to modernize and streamline services. Followed the pre-determined opening and closing procedures for each spa station. Set up the treatment room and workstation with all of the necessary products, equipment, and supplies. Ensured that my company complied with all applicable government regulations. Sanitized equipment and cleaned work areas.

Answered phone, email, and in-person inquiries and scheduled over [Number] appointments per day. Dealt with guest complaints in a calm and professional manner. Resolved customer concerns with a knowledgeable and professional approach. Increased profits and sustain operations through the implementation of new sales strategies and marketing promotions.

Planned future business updates and oversaw day-to-day operations. Marketed and sold my company using effective sales and marketing strategies. Provided guests with appointment information updates in a polite and courteous manner. Greeted all guests with a warm and friendly greeting in order to give the spa a positive first impression. Maintained a polite demeanor when speaking on the phone with difficult guests. Work History

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