Store manager
Resume:
CHRISTIE SMITH
Rockingham, VA *****
ad028q@r.postjobfree.com
Skills
Departmental Operations
Overseeing Employees
Business Operations
Payroll Operations
Training Programs
Regulatory Compliance
Customer Care
Safety Awareness
Inventory Audits
Safety Regulations
Corrective Actions
Incident Response
Process Evaluations
Growth Plans
Customer Satisfaction
Employee Evaluation
Filing Systems
Incident Management
Cost Control
Operational Efficiency
Supplier Monitoring
Data Collections
Minor Repairs
Human Resources Department Processes
Natural Leadership
Improve Performance
Staff Training
Payroll Administration and Timekeeping
Hiring and Onboarding
Operations Oversight
Oversee Administrative Functions
Data Accuracy
Records Organization and Management
Business Leadership
Finance and Accounting Oversight
Price Structuring
Inventory Tracking and Management
Manage Operations
Desktops, Laptops and Mobile Devices
Financial Reporting
Management Training
Work History
September 2022 - Current
Walton Way / 7Eleven - Mt. Crawford, Va
Manager of Operations
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices. Partnered with vendors and suppliers to effectively manage and budget. Set, enforced and optimized internal policies to maintain responsiveness to demands. This position is the same as Wander LLC.
January 2015 - Current
Wander LLC. Harrisonburg Travel Center - Harrisonburg, VA Manager of Operations
Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance. Maximized performance by monitoring daily activities and mentoring team members. Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Developed and maintained relationships with customers and suppliers through account development.
Evaluated employees' strengths and assigned tasks based upon experience and training. Established and updated work schedules to account for changing staff levels and expected workloads.
Daily orders recieving and placing
Assiting customers with purchasing needs.
Checking & filling out shift paperwork.
Checking and data entry of end of day paperwork for each shift. Figuring out deposits for 5 different accounts daily and taking money to the bank. Paying all the bills and vendors for the buisness. figuring out the amount of the utilities such as water, 3 differnet electric bills to the other 3 business that share the property.
Billing out the bills to the otherr business for reinbursment. Over seeing all aspects of the business such as but not limited to { business licence, monthly sales reported to accountants for monthly meals tax, monthly state taxes, workmenscopm audits and resummit to calculate amount workmenscop cost the business, pay taxes, summit employees hours to accountants for payroll, pay the insurance for business, pay insurance for employees }
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Partnered with vendors and suppliers to effectively manage and budget. Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance. Reviewed shift reports to understand current numbers and trends. Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency. Assisted in recruiting, hiring and training of team members. Trained new employees on proper protocols and customer service standards. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off. Supervised 10 plus employees on 3 shifts, overseeing efficiency of all duties from helping customers and preparingfoods.
Maintained cleanliness and organization of store workspace, working closely with employees to systemize
Promoted positive customer experience through day-to-day supervision and management of convince store.
Interviewed and hired strong candidates for team openings. Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Drafted invoices for completed work.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Scheduled employees for 3 different shifts for 24 hours business, taking into account customer traffic and employee strengths.
Monitored over 10 plus employees' day-to-day activities and made plans to rectify issues resulting in the best team work.
Communicated with staff, encourage highest quality of service. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Upheld great standards of leadership for employees, consistently leading by example for best-in-class convince store work.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Eased team transitions and new employee orientation through effective training and development.
Reported issues to higher management with great detail, resulting in fixing the issue or repairing of equipment.
Studied latest trends to add new merchandise to product lineup, improving sales revenues . Maintained cleanliness and organization of store workspace, working closely with employees to systemize tasks.
Promoted positive customer experience through day-to-day supervision and management of convince store.
Education
Fort Defiance High School Fort Defiance, VA
Required
March 2019
Keystone Job Corp Drums, PA
GED
Keystone is a trade school so i also took up a trade while working on my GED. Trade I completed with certificate Offset Press.
Trade work was completed at Toby Hana Army Depo in Pa.
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