Carolyn Ford

Wichita, KS *****

ad028l@r.postjobfree.com

+1-316-***-****

To obtain a position with a fast-paced company where training is available to continue to utilize and expand my current skills. I am self-motivated, adaptable and loyal team member with impeccable work ethics.

Authorized to work in the US for any employer

Work Experience

Customer Service & Pro Support Specialist

Greenix Pest Control - Orem, UT

March 2023 to September 2023

In this position I answered phone calls that came in from customers who need changes to their appointments, billing information, questions about their contracts what pests are covered and which ones are not, and tranferring to the correct department to handle their needs. When the Technicians call in I assist with cancellations, writing new contracts and sending them via email and text message. Making certain with every call I make notes on the customers file what was discussed so when the next agent opens the file and goes to the notes they know exactly what was discussed on the last call. Sales Associate

DG Market Store - Eureka, KS

August 2022 to February 2023

In this position I was responsible for greeting customers and assisting with locating items they couldn't find throughout the store, check them out at the register with returned items sell items and/or clearance items. Making certain to do safe jobs when cash register had too much money closing the store which includes facing products and restocking shelves to make certain that there are no out-of-date items on the shelves. Sweeping and mopping and cleaning the bathrooms and taking the trash out. Moulding Lead

Russell Stover's Chocolate LLC - Iola, KS

January 2014 to May 2020

In this position I was a part of the molding lead team I checked the schedule for the day and make sure that each lines board have the correct paperwork and labels for the product it would be running that day. I was responsible for between 5 and

15 team members, depending on what it is currently running. I ensured that the team members on my line are doing their jobs correctly whether inspecting packing casing or palletizing I kept paperwork and my 5S board current along with running hourly metal detector checks to ensure that the machines were running properly. I was responsible for all paperwork and filing at the end of the shift. Third Shift Clerk

Johnson's General Store - Eureka, KS

January 2014 to December 2014

In this position I was responsible for the third shift operation of the store. greet customers, ring up purchases, stock cooler, cigarettes, pop and merchandise. Other duties included maintaining the parking lot,trash, cleaning of the fuel pumps and inside the store and end of night paperwork

Technical Support/Product Assembly

QuickerTek, Inc. - Wichita, KS

January 2005 to December 2012

In this position I was responsible for soldering components on circuit boards. Assembling and testing of products, repairs that were sent in. Tech support for the product line either by phone or via email. Updating the website, product manuals, and driver CDs. Reseller support and keep in contacts up to date weekly mailings and monthly price lists Shipping Manager

TechnoWarehouse LLC. - Wichita, KS

January 2004 to December 2005

In this position I was responsible for generating and filing invoices on orders, processing deposits, maintaining stock inventory, shipping of the orders, responsible for files kept up to date, corresponding with customers with tracking information as well as shipping delays via email, payables and receivables Administrative Assistant

Kansas Children's Service League - Wichita, KS

January 2001 to December 2003

Disposition required accuracy and efficiency when entering donations into the razor's edge development database. Along with acknowledgement and letters.

Disposition also included generating month and reports, spreadsheets, and keeping directories and mailing lists up to date. Other duties included organizing special events like the (Red Stocking breakfast) and monthly community meetings, also working as a backup for receptionist lunches & breaks. Sales Support Associate/International Sales

Newer Technology, Inc. - Wichita, KS

January 1998 to December 2000

In this position I supported five sales associates generating and filling invoices and orders, maintaining the inventory, supported a 40 line phone / intercom system, sorted and distributed mail, out monthly statements, maintain customer support, and track return items and shipping shipments and assisted in engineering and shipping.

Receptionist

Broadway Animal Clinic - Wichita, KS

January 1994 to December 1998

In this position I scheduled appointments for surgical procedures, checking clients, ordered supplies, processed deposits and month and reports. Maintain upgrades for software program mail that reminders, answered phones. Booked reservation for Holiday boarding and kenneling. Receptionist/Vet Assistant

Kimbell Vet Clinic - Wichita, KS

January 1985 to December 1994

In this position I scheduled appointments for surgical procedures and booked boarding reservations for the holidays. Assisted in surgical procedures and medical medical exams administered medical treatments. Kenneling, grooming and supervise the kennel staff Education

High school diploma

Knoxville High School - Knoxville, IA

May 1984

Skills

• Computer Skills

• Remodeling

• Caulking (10+ years)

• Laundry15

• Customer service (10+ years)

• Shipping & receiving

• Packaging

• Assembly

• 5S

• Leadership

• Cash handling

• Customer service

• Technical support

• Windows

• Typing

• Sales

• Retail sales

Contact this candidate