Donna Marie Jimmerson

Cell: 903-***-**** donnajimmerson@.com

My objective is to obtain a position within your organization where I can utilize over 40 years of experience in the restaurant business. My skills, resourcefulness, experience as a franchise owner and restaurant manager will make a significant contribution to your company’s growth and success as a solid organization.

Profile

I am a highly accomplished individual with extensive restaurant owner, management, customer service, and team-building skills. I am professional with over 40 years in the restaurant business as a manage and a franchise owner for the same organization. I am a strong planner and problem solver with lots of tenacity, readily adapts to change and can work in a team environment or independently. I juggle multiple priorities and meet tight deadlines without compromising quality. Accustomed to handling sensitive, confidential records for employees and customers. Key Skills

Business Owner, General Manager, Supervisor, Office Management, Vendor purchasing experience, Records management, train and coach employees, interview candidates for open positions, Event Management for Catering in any type of locations.

Computer Skills

Spreadsheets, Reports, Excel, Outlook, Word, taxes, payroll, purchasing, receivables, and payables. Professional Experience – Catfish King - October 30, 1981, to April 2022

- January 2015 - April 2022 – Franchise Owner

o Processes payroll, sales tax, maintenance, scheduling for employees, trained employees o Managed employees and all catering schedules

o Had two direct report assistant managers

o Catered events throughout the East Texas area

o My Store never received anything below an A rating with the Department of Health inspections in the last 25 years

o Hired contractors or executed any needed equipment or building repairs o Enforcing COVID-19 safety protocol for employees and customers

- May 1995 – January 2015 – General Manager

o Overseeing and streamlining operations of the restaurant o Generating financials reports

o Effectively hiring and managing new employees, weekly employees schedule, labor cost, weekly food cost

o Negotiated contracts with vendors

o Ensured health and safety regulations

o Managed two managers and inventory

o Conducted weekly meetings with employees

o Mediated any problems between employees to ensure employees cooperate and create the best experience for customers possible

o Handled customer complaints

- October 1987 – May 1995 - First Assistant Manager o Managed inventory, processed orders and maintained the daily cash flow o Responsible for the training of new managers and employees o Organized schedules to maintain cleanest restaurant in the company o Provided role-specific training and shadowing, customer service training, and tech training to ensure team members know how to use the tools at their disposal so they could perform their best

o Controlled product waste and food cost

o Maintained all company guidelines throughout my day-to-day activities

- October 1985 – October 1987 – Buffet Girl and Bussed Tables o Attended to any customer service needs

o Prepared and prepped salad and other garnishes for the buffet o Replenished the buffet with hot and cold food items o Washed dishes and bussed tables

Education

Longview High School –Office Education and general studies, Longview, TX, class of 1985 Community

Chamber of Commerce – Longview - member since 2015

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