Sales Manager Customer Service
Resume:
Coreen Jones
Omaha, NE *****
*************@*****.***
A motivated, self-starter with an extensive background in sales,both retail and business to business, indirect financing, customer service, finance and leadership, emphasizing in the automotive industry, looking to partner with an organization where I can make a significant contribution to the organizational development of the company.
Authorized to work in the US for any employer
Work Experience
Quality Control Technician
International Spices - Fremont, NE
September 2020 to Present
Quality Control, enforcing General Manufacturing Practices, making collection calls HR Assistant Manager
Greater Omaha Packing
March 2020 to August 2020
manage call center for employee's, manage pre screening for possible new hires, help with time punches and payroll, help with attendance points and issue verbal and written warnings for plant employee's including terminations.
Internet Sales Manager
Village Pointe Toyota - Omanha, Ne
July 2019 to March 2020
Oversee Internet Sales Staff, Train Sales people, and run reports for Managers meetings. Supervise sales to ensure they are following up with customers. Helping make sales calls to set appointments. Help close sales opportunities for sales people.
General Sales Manager
Great River Road Harley-Davidson - Quincy, IL
October 2018 to May 2019
Ran Sales, Internet and Finance Departments. Interviewed, Hired and Trained sales staff. Conducted Morning Training Meetings. Ordered Inventory, Closed sales transactions, Presented Products and Completed loan applications.
Finance Manager
Village Pointe Toyota - Omaha, NE
July 2017 to September 2018
worked here for almost 2 years... moved to Quincy IL for 9 1/2 months as GSM . Recently moved back to Nebraska and back working here at Village Pointe Toyota again Service Advisor
Anderson Ford
November 2016 to June 2017
Assist customers on scheduling repairs and making estimates for repairs. Ordering parts for repairs and communicating with Technicians and customers on when jobs are complete Finance Manager
Loess Hills - Glenwood, IA
July 2014 to November 2015
Harley Davidson
• Presentation of financial products and service, submission and approval of credit and securing funding, title work, completion of funding packages for lenders, meeting and maintaining sales quotas and goals, regular attendance to manager meetings with input on ways to increase sales and revenue. Finance Manager
O'Daniel Honda
March 2013 to June 2014
Presentation of financial products and service, submission and approval of credit and securing funding, title work, completion of funding packages for lenders, meeting and maintaining sales quotas and goals, regular attendance to manager meetings with input on ways to increase sales and revenue. Finance and Collections Manager
JD Byrider
April 2011 to February 2013
Presentation of personalized auto buying budget to customers, including education on options and requirements, including insurance and service plans, perfecting liens, collections duties including payment plan set up, arranging repossessions and included policies and procedures, supervised a team of collectors and title clerks.
Account Executive
infoUSA
May 2010 to March 2011
Info USA
• Presentation of services and pricing plans to customers in the market for business related data and consumer lists, education on how to use the product and services for best utilization of the software and product for their specific marketing needs
Sales and Leasing Consultant
Copple Chevrolet
April 2009 to May 2010
Automotive sales and leasing
Sales Manager
The Rec Room Plus
August 2007 to April 2009
Managed a team of salespeople, scheduling of setup and deliveries of purchases Internet Manager
Old Mill Toyota - Omaha, NE
March 2005 to July 2007
Managing all internet leads. Taking all incoming calls and emails. Setting appointments for sales consultants, and follow up on all internet leads
Indirect Lending Manager
Members Only Easy Lease - Omaha, NE
May 2003 to February 2005
Presentations and training on indirect lending program guidelines to owners and key decision makers within auto industry, reading credit bureaus, placing auto financing with credit unions using the Nebraska credit union league.
Education
College in Nursing-Medical Service Specialist
Community College of the Air Force
1988 to 1989
Skills
• Business Development
• Management (8 years)
• Sales (10+ years)
• Marketing
• Outlook
• B2B Sales
• Recruiting
• Account Management
• Human Resources
• Outside Sales
• Indirerct Lending (3 years)
• Cold Calling (5 years)
• Negotiation (10+ years)
• Credit Analysis (8 years)
• Sales Management
• Quality Assurance
Military Service
Branch: United States Air Force
Rank: E-3
Certifications and Licenses
Driver's License
Motorcycle License
Professional In Human Resources
Assessments
Sales Skills — Expert
August 2020
Influencing and negotiating with customers
Full results: Expert
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Problem Solving — Highly Proficient
November 2019
Analyzing relevant information when solving problems. Full results: Highly Proficient
Recruiting — Highly Proficient
August 2020
Managing the candidate sourcing and selection process Full results: Highly Proficient
Attention to Detail — Highly Proficient
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
HR: Compensation & Benefits — Proficient
October 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
RELATIVE SKILLS
SALES
• Extensive background in a variety of sales positions with an emphasis in the automotive industry.
• Documented success as a top salesperson in sales and leasing multiple times with previous employers.
• Experience with sales presentation to customers on a variety of products including automotive, motorcycle, financing plans, as well as insurance and coverage add-ons.
• Experience with business to business sales and education of the purchasing company on the product and keys to successful use of the product.
• Indirect lending with credit union league.
CUSTOMER SERVICE
• Experience with customer follow-up by way of phone call or email communication to help maintain and build a positive relationship with the customer and provide a noteworthy experience, while promoting repeat and referral business.
• Past experience with maintaining a book of business including over 300 clients that were utilizing our product for marketing, including responsibility for bringing in new revenue, as well as customer relations for all new and current customers.
OTHER SKILLS
• Previous experience in indirect lending
• Experience with creation of a business account portfolio for over 50 clients in less than a years' time.
• Designing and presenting marketing presentations on the company's products and services, with experience in presentation to upper level management and key decision makers to earn new business.
• Assistance in credit analysis as a part of service to lenders
Contact this candidate