Rosa Jackson

Cordova, TN *****

ad0280@r.postjobfree.com

+1-901-***-****

TO OBTAIN A RESPONSIBLE AND CHALLENGING POSITION IN A COMPANY WHERE I CAN MAXIMIZE SKILLS AND KNOWLEDGE IN SUPPORT SERVICES. I AM EAGER TO UTILIZE MY WORK EXPERIENC AND BEING A VALUABLE ASSEST TO FULFILL A COMPANY'S NEEDS. Willing to relocate to: Tampa, FL

Authorized to work in the US for any employer

Work Experience

Medical Informatics Specialist

Oak Street Health Clinic - Memphis, TN

October 2009 to Present

Medical scribing for providers.

Charted medical records using Greenway and Canopy

PACKAGE AND RECOVERY AGENT

FedEx Services - Olive Branch, MS

April 2016 to December 2020

• Efficiently process various shipment orders through effective communication with Customers and Support Team Members via phone and email

• Effective handling, sorting, scanning, and documentation through data entry process

• Assign Lost, Claim and Return Packages with researchable clues to the appropriate Customer Support Team Members

• Handle high value, security risk items, dangerous goods, fraud accounts and controlled substance shipment orders

Machine Operator

Newly Wed Foods - Horn Lake, MS

June 2013 to March 2016

• Operated Bottling Machine

• Bottled and packaged liquids for shipping

• Packaged dry goods for shipping

• Operated Forklift

• Worked on assembly line for 3 years

• Maintained plant safety by following SQF and PPE rules and regulations

• Safely maintained activity logs

• Performed quality checks

• Trained in GMPs

• Effectively collaborated with team leads

• Safely monitored equipment

STORE MANAGER

Dollar Tree - Memphis, TN

August 2008 to June 2013

• Oversee Front End Operations which includes promotion and sales, coaching and training of others

• Confirming daily listings of schedules and breaks

• Coordinate delivery and inventory shipment

• Ordered Store Merchandise

• Billing

• Managed store and daily cash deposits

• Managed nightly cash totals

• Thrived in a highly challenging customer service environment

• Managed the scheduling, recruiting, hiring and training of new store employees

• Responsible for staff scheduling

• Supervised employees to maintain goals to meet corporate objectives

• Trained and mentored all staff

• Tracked sales performance

RECEPTIONIST/OFFICE ASSISTANT

Family Foot Care Clinic - Memphis, TN

February 2002 to June 2008

• Answered multiple phone lines

• Filing

• Scheduled Appointments

• Processed and submitted insurance claims

• Data entry of Patient Information

• Assisted with patients in examination room

Education

Master of Science in Healthcare Informatics

Grand Canyon University

August 2021 to Present

Bachelors of Science in HEALTH STUDIES

University of Memphis

August 2016 to May 2019

High school diploma or GED

Skills

• Data entry (10+ years)

• Filing (10+ years)

• 65 wpm (10+ years)

• Detail oriented (10+ years)

• Etiquette (10+ years)

• Microsoft office (10+ years)

• 10 Key Data Entry5 (5 years)

• Word Processing (5 years)

• Multi-line Phone Systems

• Microsoft Outlook (10+ years)

• Clerical Experience (10+ years)

• Administrative Experience (5 years)

• Typing (10+ years)

• Writing Skills (10+ years)

• Research (5 years)

• Office experience (10+ years)

• 10 key calculator (10+ years)

• Microsoft Excel (5 years)

• English (10+ years)

• Microsoft Word (10+ years)

• Six Sigma (Less than 1 year)

• Medical Records (5 years)

• Laboratory Experience (3 years)

• Medical Office Experience (5 years)

• Medical Terminology (10+ years)

• HIPAA (5 years)

• Medical Scheduling (1 year)

• Manufacturing (10+ years)

• Management

• Team management

• Time management

• Customer service

• Warehouse experience

• OSHA (10+ years)

• EPA

• Order picking (5 years)

• Warehouse distribution (5 years)

• SAP (5 years)

• Analysis skills (5 years)

• Operations management (Less than 1 year)

• SQL (5 years)

• Quality inspection (5 years)

• Quality assurance (5 years)

• Quality management

• Order fulfillment

• Root cause analysis

• Inventory control

• Case management

• EHS

• Phone Etiquette (10+ years)

• Medical Coding (5 years)

• Epic (Less than 1 year)

• Microsoft Access (5 years)

• Warehouse management system

• SAP Warehouse Management

• SOX

• Supervising experience

• Logistics

• Lean

• Continuous improvement

• Forklift

• Medical billing

• Purchasing

• Dispatching

• Microsoft Powerpoint

• Supply chain

• Leadership

• Shipping & receiving

• iOS

• Data collection

• Windows

• Computer networking

• Analytics

• Medicare

• Crisis intervention

• ICD-10

• Negotiation

• Communication skills

Certifications and Licenses

Medical Billing Certification

First Aid Certification

CPR Certification

Forklift Certification

April 2012 to Present

Epic Certification

Assessments

Proficiency with Microsoft Office: Mail & Calendar (PC) — Expert August 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Expert

Proficiency with Microsoft Office: Mail & Calendar (Mac) — Familiar August 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Familiar

Customer Focus & Orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Proficient

Intermediate Word Processing with Microsoft Word — Familiar August 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar

Teaching Skills: Elementary Classroom Management — Highly Proficient June 2019

Promoting learning in an elementary school environment by maintaining classroom order. Full results: Highly Proficient

Personality: Sales Fit — Highly Proficient

June 2019

Assesses personality traits that are important for sales roles. Full results: Highly Proficient

Conscientiousness — Expert

January 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert

Customer focus & orientation — Familiar

May 2021

Responding to customer situations with sensitivity Full results: Familiar

Scheduling — Proficient

January 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Work motivation — Expert

June 2021

Level of motivation and discipline applied toward work Full results: Expert

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Warehouse shift leader — Familiar

June 2022

Supervising warehouse staff and maintaining safety and security standards Full results: Familiar

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Protecting patient privacy — Familiar

March 2022

Understanding privacy rules and regulations associated with patient records Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

PROFESSIONAL SKILLS: LEADERSHIP, DATA ENTRY, DETAIL ORIENTED, ORGANIZATIONAL, TIME MANAGEMENT, MICROSOFT OFFICE, HANDLING OF CONFIDENTIAL DOCUMENTS, FILING, PHONE ETIQUETTE, GREAT CUSTOMER-RELATIONS BACKGROUND, PERFORM PROFESSIONALISM AT ALL TIMES, TYPE 65 WPM, 10-KEY

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