Medical Informatics Specialist/Document Specialist/Data Capture Specia
Resume:
Rosa Jackson
Cordova, TN *****
*************@*****.***
TO OBTAIN A RESPONSIBLE AND CHALLENGING POSITION IN A COMPANY WHERE I CAN MAXIMIZE SKILLS AND KNOWLEDGE IN SUPPORT SERVICES. I AM EAGER TO UTILIZE MY WORK EXPERIENC AND BEING A VALUABLE ASSEST TO FULFILL A COMPANY'S NEEDS. Willing to relocate to: Tampa, FL
Authorized to work in the US for any employer
Work Experience
Medical Informatics Specialist
Oak Street Health Clinic - Memphis, TN
October 2009 to Present
Medical scribing for providers.
Charted medical records using Greenway and Canopy
PACKAGE AND RECOVERY AGENT
FedEx Services - Olive Branch, MS
April 2016 to December 2020
• Efficiently process various shipment orders through effective communication with Customers and Support Team Members via phone and email
• Effective handling, sorting, scanning, and documentation through data entry process
• Assign Lost, Claim and Return Packages with researchable clues to the appropriate Customer Support Team Members
• Handle high value, security risk items, dangerous goods, fraud accounts and controlled substance shipment orders
Machine Operator
Newly Wed Foods - Horn Lake, MS
June 2013 to March 2016
• Operated Bottling Machine
• Bottled and packaged liquids for shipping
• Packaged dry goods for shipping
• Operated Forklift
• Worked on assembly line for 3 years
• Maintained plant safety by following SQF and PPE rules and regulations
• Safely maintained activity logs
• Performed quality checks
• Trained in GMPs
• Effectively collaborated with team leads
• Safely monitored equipment
STORE MANAGER
Dollar Tree - Memphis, TN
August 2008 to June 2013
• Oversee Front End Operations which includes promotion and sales, coaching and training of others
• Confirming daily listings of schedules and breaks
• Coordinate delivery and inventory shipment
• Ordered Store Merchandise
• Billing
• Managed store and daily cash deposits
• Managed nightly cash totals
• Thrived in a highly challenging customer service environment
• Managed the scheduling, recruiting, hiring and training of new store employees
• Responsible for staff scheduling
• Supervised employees to maintain goals to meet corporate objectives
• Trained and mentored all staff
• Tracked sales performance
RECEPTIONIST/OFFICE ASSISTANT
Family Foot Care Clinic - Memphis, TN
February 2002 to June 2008
• Answered multiple phone lines
• Filing
• Scheduled Appointments
• Processed and submitted insurance claims
• Data entry of Patient Information
• Assisted with patients in examination room
Education
Master of Science in Healthcare Informatics
Grand Canyon University
August 2021 to Present
Bachelors of Science in HEALTH STUDIES
University of Memphis
August 2016 to May 2019
High school diploma or GED
Skills
• Data entry (10+ years)
• Filing (10+ years)
• 65 wpm (10+ years)
• Detail oriented (10+ years)
• Etiquette (10+ years)
• Microsoft office (10+ years)
• 10 Key Data Entry5 (5 years)
• Word Processing (5 years)
• Multi-line Phone Systems
• Microsoft Outlook (10+ years)
• Clerical Experience (10+ years)
• Administrative Experience (5 years)
• Typing (10+ years)
• Writing Skills (10+ years)
• Research (5 years)
• Office experience (10+ years)
• 10 key calculator (10+ years)
• Microsoft Excel (5 years)
• English (10+ years)
• Microsoft Word (10+ years)
• Six Sigma (Less than 1 year)
• Medical Records (5 years)
• Laboratory Experience (3 years)
• Medical Office Experience (5 years)
• Medical Terminology (10+ years)
• HIPAA (5 years)
• Medical Scheduling (1 year)
• Manufacturing (10+ years)
• Management
• Team management
• Time management
• Customer service
• Warehouse experience
• OSHA (10+ years)
• EPA
• Order picking (5 years)
• Warehouse distribution (5 years)
• SAP (5 years)
• Analysis skills (5 years)
• Operations management (Less than 1 year)
• SQL (5 years)
• Quality inspection (5 years)
• Quality assurance (5 years)
• Quality management
• Order fulfillment
• Root cause analysis
• Inventory control
• Case management
• EHS
• Phone Etiquette (10+ years)
• Medical Coding (5 years)
• Epic (Less than 1 year)
• Microsoft Access (5 years)
• Warehouse management system
• SAP Warehouse Management
• SOX
• Supervising experience
• Logistics
• Lean
• Continuous improvement
• Forklift
• Medical billing
• Purchasing
• Dispatching
• Microsoft Powerpoint
• Supply chain
• Leadership
• Shipping & receiving
• iOS
• Data collection
• Windows
• Computer networking
• Analytics
• Medicare
• Crisis intervention
• ICD-10
• Negotiation
• Communication skills
Certifications and Licenses
Medical Billing Certification
First Aid Certification
CPR Certification
Forklift Certification
April 2012 to Present
Epic Certification
Assessments
Proficiency with Microsoft Office: Mail & Calendar (PC) — Expert August 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Expert
Proficiency with Microsoft Office: Mail & Calendar (Mac) — Familiar August 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Familiar
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Intermediate Word Processing with Microsoft Word — Familiar August 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar
Teaching Skills: Elementary Classroom Management — Highly Proficient June 2019
Promoting learning in an elementary school environment by maintaining classroom order. Full results: Highly Proficient
Personality: Sales Fit — Highly Proficient
June 2019
Assesses personality traits that are important for sales roles. Full results: Highly Proficient
Conscientiousness — Expert
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert
Customer focus & orientation — Familiar
May 2021
Responding to customer situations with sensitivity Full results: Familiar
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work motivation — Expert
June 2021
Level of motivation and discipline applied toward work Full results: Expert
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse shift leader — Familiar
June 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Familiar
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Protecting patient privacy — Familiar
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
PROFESSIONAL SKILLS: LEADERSHIP, DATA ENTRY, DETAIL ORIENTED, ORGANIZATIONAL, TIME MANAGEMENT, MICROSOFT OFFICE, HANDLING OF CONFIDENTIAL DOCUMENTS, FILING, PHONE ETIQUETTE, GREAT CUSTOMER-RELATIONS BACKGROUND, PERFORM PROFESSIONALISM AT ALL TIMES, TYPE 65 WPM, 10-KEY
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