LeAndre Alexander

Toronto, Ontario ● 416-***-**** ● ad0262@r.postjobfree.com

Education

Humber Institute of Technology & Advanced Learning 2019 – 2021 Hotel & Restaurant Operations Management Program

Experience

Stock Bar, Toronto ON July 2021-Present

Floor Manager

• Open/close the restaurant making labour effective decisions based on staff needed for the shift.

• Developed a training module that enhanced onboarding process, with a more effective & mindful way to train and develop new hires.

• Developed and created a visual and written look book which adhered more to the company image and helped build a cohesive work environment.

• Accounting and daily reports, review, and monitor KPIs, sales, and any discrepancies before submitting to head office.

• Retain, train, and develop support staff (Hosts, Bussers, Servers Assistants, Food Runners)

• Ensure compliance with restaurant standards as per operational guidelines.

• Set and established team goals as per General Manager and Assistant General Manager

• Enhanced guest experience by pairing and selling the best food and beverage options. The Humber Room, Humber Institute, Toronto, ON Sept. 2020 – August 2021 Various roles

Held a variety of roles while learning fine dining standards in this 100-seat, student run bistro. Served a wide range of guests including students, instructors, senior administrators, and local business leaders.

• Opened and closed the restaurant in the absence of the manager.

• Gained leadership skills while overseeing staff and guest service.

• Trained new team members.

• Handled cash and credit card transactions.

• Ensured high level of guest satisfaction.

• Dealt with any special dietary or allergy restrictions. Quench Bar, Toronto, ON Jan 2020 - Present (casual) Bartender/Supervisor

The Goodman Pub, Toronto, ON Apr. 2017- May 2018

Server/Bartender

Touro Brazilian Steakhouse & Bar, Richmond Hill, ON Apr. 2013-Apr. 2015 Wine Waiters Assistant

Marketing & Sales Experience

IQOS Expert and Sales Rep Toronto, ON June 2020 – July 2021 Work as Sales Representative in Q-lab corner at various Vape 180 Smoke Shop locations. Served a diverse set of customers in a high-volume location.

• Extensive sales and development training to ensure accurate marketing and sales deliverables are met.

• Onboarded new customers by providing learning sessions and walk-throughs to assure all need and pain points are met for new device purchases.

• Daily follow-ups and courtesy calls to assure all pain points and customer needs were fulfilled

• Able to delegate and prioritize during high-volume times or stressful situations.

• Worked in a positive team environment to assure sale quotas were met in a collaborative way. Mosaic Marketing, Toronto, ON – Liberty Village July 2018 - Present (casual) Ambassador/Team Lead

Work for various clients ensuring that brand key selling points are delivered to customers.

• Build customer rapport, identifying customer needs and assisting in the resolution of issues.

• Act with integrity, honesty and knowledge that promotes the culture, values and mission of the employer and the brand of the day.

• Maintain calm demeanour during periods of high volume or unusual events to keep store operating to standard; set a positive example for the shift team. SDI- Marketing, Mississauga, ON Seasonal Contract- 2016 Sales Manager PC Financial MasterCard

Promoted to a management position because of my impressive sales results. Given the responsibility to manage a team offering credit card sign-ups or various incentives to loyal customers. Duties included:

• Responsible for 4 field and marketing ambassadors; acted as team lead.

• Oversaw daily deliverables of team; effectively managed the running of on-site programs.

• Trained, coached, and mentored staff as per the guideline of upper management; ensured completion of all scheduled shifts with 97% satisfaction.

• Successfully executed events by ensuring maximum performance from field representatives Certifications & Training

• Sales, Marketing and Brand Training

• Smart Serve Certification

• Food Handlers Certification

• OTEC- Service Excellence

• Barista Certified

• First Aid and CPR Training

• OSSD and French Immersion Certificate

• POS- Micros, Silverware

• PMS- OPERA

• WSET Alcohol Training Level 1&2

• It’s Your Shift- Own, Lead and Make the

Shift Training Program Certificate

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