Customer Service Call Center
Resume:
Jennifer M. Ogles
***************@*****.***
OBJECTIVE
A challenging customer service management position that will effectively utilize acquired training, experience, and abilities.
SUMMARY OF QUALIFICATIONS
Seasoned Professional with experience in call center setting with demonstrated initiative, creativity and success. Proactive leader with a refined business acumen and exemplary people and time management skills.
Extensive background in customer service, customer and provider relations, reporting/ documentation, technical research, and project management.
Quick study with ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.
Strong leadership, organizational, analytical, oral/written communication, interpersonal, and problem-solving skills. Thrive in both independent and collaborative work environments.
Proficient in the use of various computer programs and software applications including MS Word, Excel, Power Point, Outlook, and Quick Books, RedCAP, Six Sigma, KPI, Genesis (iC5 grids), as well as excellent internet navigation skills.
PROFESSIONAL EMPLOYMENT
USXpress
Dec 2022-Sept 2023
Account Manager
Performed functions such as calculating transit & scheduling appts for PU and delivery, analyzing key performance indicators, managed trailer pools nationwide, ran the entire desk Campbell's account when the representative was out of office, maintained and improved relationships with customers, and much more. Campbell's account is a national account and involved constant update to customers through efforts to track and trace each shipment.
Variant
Oct 2021-Dec 2022
Sr. Operations Specialist/Delta Fleet
July 2021- Oct 2021
Operations Specialist (Equipment)
Xtend Healthcare
July 2020-July 2021
Customer Service Representative (Contact Tracing & Monitoring)/Battle Buddy
Communicating via phone with individuals who have tested positive for an infectious disease or may have encountered a positive case.
Assisting with tracing the known contacts of a positive case and then subsequently communicate with known contacts to notify of potential exposure and connect the individual with public health information and services including testing.
Ascertaining cases and contacts’ symptoms and risk, gathering further information on exposure, providing guidance on minimizing their risk of potential transmission, explaining the contacts’ quarantine responsibility and the details and processes for contact monitoring.
Assisting and training customer service representatives with daily job functions.
Pinpointing and resolving customer service representatives’ issues.
Grub Hub/Instacart/Door Dash/Amazon
June 2019-2020
Independent Contractor
Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Assisting with loading and unloading items from vehicles.
Accepting payments for delivered items.
Providing excellent customer service, answering questions, and handling complaints from clients.
Adhering to assigned routes and following time schedules.
Abiding by all transportation laws and maintaining a safe driving record.
Preparing reports and other documents relating to deliveries.
Devil Dog's Contracting
October 2014 – June 2019
Operations Manager
(Moved to Missouri/had new baby)
Schedule, coordinate, and manage the daily construction activities for residential, & remodeling projects.
Ensure that projects are built to requirements and specifications.
Monitor production schedules, project quality and cost control.
Compiled daily field reports per project.
Explained and ensured employees were complying with safety programs.
Maintained employee database and employee reviews/counseling documents.
Keep homeowner informed of project progress.
Order materials and supplies and schedule deliveries.
Notify trade contractors and material suppliers in advance to ensure materials are delivered and trade contractors arrive on schedule.
Check vendors and trade contractors’ invoices to authorize payment.
Assist trade contractors with tasks where required.
Dixie Aerospace
April 2014-October 2014
Operations Manager/Payroll Specialist/A/P A/R
Oversee high-level HR duties, such as attracting talent and setting training standards and hiring procedures.
Analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
Responsible for all tasks relating to payroll processing such as collecting employees' time sheets and payroll data, calculating wages, issuing statements, detailing earnings, and preparing paychecks.
Collects revenue by reminding delinquent accounts, notifying customers of insufficient payments.
Prepared financial reports by collecting, analyzing, and summarizing account information and trends.
Maintained accounting ledgers by posting account transactions.
Labor Finders
November 2013-April 2014
Payroll Specialist/H/R Management
Responsible for all tasks relating to payroll processing such as collecting employees' time sheets and payroll data, calculating wages, issuing statements, detailing earnings, and preparing paychecks.
Lead and direct the routine functions of the Human Resource department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.
Managed 200+ employees’ payroll and all H/R functions.
North American Container Corporation
February 2013-November 2013
Payroll Specialist/ A/R A/P
Responsible for all tasks relating to payroll processing such as collecting employees' time sheets and payroll data, calculating wages, issuing statements, detailing earnings, and preparing paychecks.
Collects revenue by reminding delinquent accounts, notifying customers of insufficient payments.
Prepared financial reports by collecting, analyzing, and summarizing account information and trends.
Maintained accounting ledgers by posting account transactions.
Welden Financial
April 2012-February 2013
Branch Office Administrator
Multi-tasking and working with technology and providing people with excellent customer service.
Daily office administration duties include overseeing appointment setting and schedules, and processing deposits and transactions.
Built quality, one-to-one relationships with their clients
Maintained those relationships while providing excellent customer service.
Edward Jones
January 2006-September 2008
Financial Advisor
(Had a baby & was stay at home Mom (2008-2012)
Personal financial advisors assess the financial needs of individuals.
Helped clients with decisions on investments (such as stocks and bonds), tax laws, and insurance.
Assisted clients to plan for short- and long-term goals, such as meeting education expenses and saving for retirement through investments.
Acquired assets under management from appx $6 million to $8.6 million by September 2008
Ronald J. Kowan
January 2002-January 2006
Dental Therapist
Examination and routine treatment and prevention work, such as fillings, fissure sealants and extractions of first teeth.
Giving local anesthetic and taking X-rays.
Advise patients and their parents how to care for the patient's mouth
Answer multi-lined phone, confirmed and set appointments, and provided excellent customer service.
TSYS
October 2000- November 2002
Customer Service Representative/Fraud Analyst (attended college 1998-2006)
Responsible for making outbound calls to set appointments and gather survey data.
Answering phones from customers professionally and responding to customer inquiries and complaints.
Experience with outbound and inbound call center for financial firm (Aspire Visa & all Synovus Banks)
EDUCATION / TRAINING
Columbus State University
BA, Management
(2006)
University of Phoenix
MBA, Accounting
(2008)
REFERENCES (available upon request)
Contact this candidate