Badu Matilda

**** ******** *****, ** *****

832-***-****) • ad023r@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

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Customer Service Representative with over 3 years of experience in telephone customer service, including sales, technical support, and customer care.

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Familiar with major customer service software applications, conflict resolution and possess a positive attitude.

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Require minimal supervision and continually seek ways to improve customers, processes, accuracy, service levels and efficiency.

KEY QUALIFICATIONS

Excellent Communication Skills

Patience and Empathy

Data Entry and Order

Processing

Problem Solving Skills

Technical Skills

Invoicing and Inventory

Systems

Multitasking Abilities

Teamwork and Collaboration

Customer Service &

Administrative Support

PROFESSIONAL EXPERIENCE

Customer Service Representative – CVS WellCare Wellness, Remote (Jan 2021 – Dec 2022)

•Provided excellent customer service by responding promptly to inquiries, complaints, and product or service-related issues via phone, email, and chat.

•Demonstrated strong problem-solving skills by analyzing customer issues and finding creative solutions to address their concerns.

•Maintained a positive and empathetic attitude when interacting with customers, building rapport and trust to enhance the overall customer experience.

•Utilized strong multitasking abilities to manage high volumes of customer inquiries while maintaining accurate records and following up on outstanding issues.

•Demonstrated proficiency with technical tools and systems, including ticketing software, knowledge bases, and customer relationship management (CRM) platforms.

•Consistently exceeded performance metrics, including customer satisfaction ratings and resolution times, by applying sales skills and persuading customers to purchase additional products or services.

•Collaborated with team members and other departments to share knowledge, escalate issues, and ensure consistent service delivery.

Care-giver – Providence care – Houston, Il (Mar 2021 – Nov 2023)

• Assisting with bathing and grooming

• Dressing and toileting

• Helping with mobility and transfers

• Managing incontinence care

• Medication Management

• Keeping track of medication schedules

•Monitoring for side effects or adverse reactions

•Meal Preparation:

• Special dietary considerations, if necessary

• Feeding assistance, if required

•Mobility and Exercise:

• Assisting with mobility exercises

• Providing support for walking or moving around

•. Transferring to and from a wheelchair or bed

• Companionship

•. Engaging in conversation and social activities

•. Providing companionship to reduce isolation and loneliness

•Household Tasks

• Light housekeeping, such as cleaning and tidying

• Laundry and ironing

•Monitoring Health

•Observing and reporting changes in the individual's condition

•Taking vital signs, such as blood pressure and temperature

• Managing medical equipment, if applicable

• Ensuring a safe environment for the individual

•. Preventing falls and accidents

•Implementing emergency response plans

• Maintaining records of care provided

•Documenting medication administration and changes in condition

• Communicating with healthcare professionals

EDUCATION

Associate degree in Health Science – Houston community college (Dec, 2022)

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