Tralaine Bigbee

Phone: 720-***-****

Email: ad023b@r.postjobfree.com

Assistant Manager

Profile

Assistant community manager / support professional offering versatile management skills, specializing in both HOA Association Management as well as Apartment Leasing Management. Award winning customer service skills and proficient in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Education

Brookhaven College — Dallas, TX Gateway Community College - Phoenix, AZ Relevant Courses Business Administration

MS Office 2007

Communication Skills for Executive Assistants

Professional Office Procedures

Key Skills

Office

Skills:

Office Management

Records Management

Database

Administration

Spreadsheets/Reports

Event Management

Calendaring

Minute Taker

Front-Desk Reception

Executive Support

Travel Coordination

Computer

Skills:

Customer

Skills:

MS Office

ResMan

Entrada

Knock

World-Class Customer

Service

Troubleshooting/

Problem Solving

Up-Selling/Sales

Support

BlueMoon

Photo Shop

Dreamweaver cs5

Constant Contact

Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Tops

Buildinglink/Keylink

CityCync

Experience

S2 Residential Assistant Community Manager

The Palmer Apartments 2021 - 2023

Responsible for the smooth flow of the Leasing/Management office. Managed and prioritized maintenance work orders, renewals, delinquency, invoicing, coordinated unit access when needed and addressed questions and concerns of residents, guests and vendors. Assisted with directing the operational efforts of the maintenance department. Managed with move-ins and move-outs, property tours, leasing, coordinated the efforts of moving companies, and amenity reservations to ensure they are abiding by the rules and regulations. Bi-Weekly community event planning. Monitored the surveillance system and reported suspicious activities to Management and proper authorities. Trained and supervised new hire employees and filled in shifts at other properties as needed.

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Accept service requests from residents and route accordingly for prompt processing. Conducted service follow up with resident(s) when the job or task is complete.

Prepare, compile, and deliver 5 Day Notice to Vacates, late notice and other legal notices.

Eviction Hold Off Agreements (EHOA)

Managed delinquency, renewals, Maintain all resident information in ResMan including new resident information and documents from application, move ins, move outs, transfers, notices to vacate and delinquent rent.

Maintain courteous communication with the residents, applicants, and representatives of other companies.

Filed Evictions.

Marketing

Answer telephones and assist residents and/or prospective residents.

Input invoices, processing of Move Out Statements, Check Requests In the absence of the Regional Manager, the Manager will be

Responsible for the collection and submission of weekly invoices. Brown Community Management Assistant Community Manager Optima Biltmore Towers 2019 – 2021

Event planning and coordination all community events

Assist with annual budget,Complete monthly financial credit card reports

Train and supervise front desk concierge staff and coordinated and scheduled front desk coverage

Oversee and coordinate annual resident registration and update and maintain BuildingLink database for all new homeowners and tenants

Review and submit requests for vendor bids and contracted services

Attend association meetings, including, but not limited to annual, turnover, committee, executive session, open session. Minute Taker for onsite property meetings and several other associations as needed. Assist with and/or prepare Board packets, PowerPoint presentations, agendas, and community calendars in preparation for scheduled and unscheduled meetings. Communicate in-person, telephone, and/or via email to Board members, homeowners, contractors, and vendors regarding community business in a timely manner

Current knowledge of governing documents, applicable state statutes, and local ordinances that apply to my assigned communities

Work independently, with little oversight, in the community manager’s absence

Demonstrated a positive attitude and work well under pressure and share after hours emergency phone duties (as directed by the community manager)

Email weekly community updates and notices

Oversee association violations and compliance issues

Manage association calendar, Track, update, and file association documents, Coordinate move-in/move-out, orientations, amenity reservations, unit access, deliveries, association maintenance repairs, etc. Meter reading reports

Observe/Report necessary construction projects details to the community manager to ensure success of the project

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Set up and assist with Board training when needed, Assist Board members and homeowners with conflict resolution

Inventory, Order supplies, Provide management services in compliance with the terms of the management contract

Conduct daily site reviews and provide oversight of related compliance matters, Work closely with building engineer, housekeeping, and maintenance to ensure upkeep of common areas, preventative maintenance, compliance of local ordinances and governing documents. City Property Management- Phoenix, Assistant Community Manager Corporate Office/The Summit at Copper Square 2018 - 2019

Community assistant for a portfolio of communities that included single family homes, townhomes, and condominiums

Set up and assist with Board training when needed

Inventory supplies

Order supplies

Provide management services in compliance with the terms of the management contract

Assist Board members and homeowners with conflict resolution

Conduct daily site reviews and provide oversight of related compliance matters

Work closely with building engineer and maintenance to ensure upkeep of common areas, preventative maintenance, compliance of local ordinances and governing documents

Review and submit requests for vendor bids and contracted services

Attend association meetings, including, but not limited to annual, turnover, committee, and Board

Minute Taker for several associations as needed

Assist with and/or prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings

Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner

Current knowledge of governing documents, applicable state statutes, and local ordinances that apply to my assigned communities

Work independently, with little oversight, in the community manager’s absence

Demonstrated a positive attitude and work well under pressure

Share after hours emergency phone duties (as directed by the community manager)

Email weekly community updates and notices

Oversee association violations and compliance issues

Manage association calendar

Training and coordinating front desk coverage

Track, update, and file association documents

Coordinate move-in/move-out, amenity reservations, unit access, deliveries, association maintenance repairs, etc.

Meter reading

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Observe/Report necessary construction projects details to the community manager to ensure success of the project

Landmark Towers Condominiums - Phoenix, AZ Administrative Assistant 2016 - 2018 Performed the same basic functions as I did at Twenty-One Turtle Creek before being promoted to City property management as a Community Assistant.

Twenty-One Turtle Creek Condominiums - Dallas, TX Administrative Assistant 2013-2016 Responsible for the smooth flow of the front desk at a luxury High-Rise. Managed and prioritized maintenance work orders, invoicing, coordinated unit access when needed and addressed questions and concerns of homeowners, guests and vendors. Assisted with directing the operational efforts of the valet department, to ensure guest vehicles are parked and retrieved immediately. Assist management with move-ins and move-outs, property tours, leasing, coordinated the efforts of moving companies, and amenity reservations to ensure they are abiding by the rules and regulations of the Association. Monitored the Associations surveillance system and reported suspicious activities to Management and proper authorities. Trained and supervised new hire employees and filled in shifts at other properties as needed. Highlights:

Delivered award winning customer service to residents, guests, and built resident satisfaction and loyalty.

Provided effective and timely resolution of resident’s inquiries.

Strived for resolution of all issues.

Employee of the month November 2015

Maintained a positive and cooperative tone with both residents, coworkers, and management

Entrusted to train and supervise new employees.

Proficient in Buildinglink and Keylink

As an Administrative Assistant for Twenty-One Turtle Creek Condominiums, I would: Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner

Create and maintain active files

Schedule travel, coordinate with travel agency and prepare travel expense reports accordingly

Plan meetings and conference calls and arrange and manage meetings

Take and compile minutes of meetings

Initiate purchase requisitions

Order office supplies and equipment

Maintain files and folders

Maintain weekly schedules for employees

Handle and screen telephone calls, routine mail and reallocate as required

Train and supervise concierge and valet staff

Process client orders, invoices, and payments

Create and maintain database records

Manage front desk operations

Liaise with local authorities and vendors

Manage calendars

Plan and organize meetings and events

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