Customer Service Des Moines
Resume:
Dawn Birkenholtz
Buffalo wild wings
Des Moines,IA. 50320
ad0239@r.postjobfree.com
. Over 15 years in customer service/sales, including both over the phone and face to face
. Proficient in Microsoft Office/Windows, Outlook email system, some DOS systems.
. Strong verbal and written communication skills
. Strong organizational and multitasking skills
. Cash-handling experience
Willing to relocate: Anywhere
Work Experience
Buffalo Wild Wings
Des Moines IA
Server
March 2021 to present
I was a server, I waited on tables, took orders and made sure I got them drinks. I also make sure the food came out while it was hot! I was also responsible for taking their payments. I also trained in hospitality. I stay upfront and work on the register. I also put together food for the customers and make sure I double check to make everything is correct.
Crew member
Casey’s General store, Des Moines, IA.
September 2020 to March 2021
I did a little of everything in the store including Running the register. Providing excellent customer service. I also worked in the kitchen where we made pizzas and also made sandwiches and appetizers. I was mostly a closer so I had to learn to close the registers down make sure the was cleaned to standard. I had to make sure all my paperwork was all filled out. I also had to close the store down.
Crew member
McDonald’s- Des Moines, Ia.
July 2019 to September 2020
Did the same thing as the last McDonald’s.
I did a little of everything in the store as well including working As a cashier front and in the drive-through. Make sure I provided excellent customer service. I also helped sec customers food For their order. I also worked a little bit in the kitchen as well.
Customer Service Representative
Aureon - Newton, IA
October 2018to August 2019
Took orders for free shipping supplies for USPS. Helped direct customers to the right department. Help update customers information.
Crew member
McDonald’s -Colfax, Ia.
September 2017 to October 20118
Worked as cashier, I worked up front and in the drive-thru. I also helped sack food up for customers for to go orders. I also worked in the kitchen making orders .just some work in the kitchen making food for customers.
Claims Representative
Nationwide insurance - Des Moines, IA
October 2012 to February 2016
Prepared insurance claim forms. Provided instructions for claims proceedings. Attached information to claim files. Provided referrals to auto repair facilities, local contractors. Resubmitted claims as necessary. Procured reports. Used technology, including computers, laptops. My accomplishments included: I received lots of certificate for great customer service.
Customer Sales and Service
Centurylink - Des Moines, IA
May 2008 to August 2012
Used software tools including: Proficient in Microsoft Office/Windows, Outlook email system, some DOS systems. Spoke with customers by phone. Provided information about products and services. Took and recorded orders. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints and comments. Effectively identified customer concerns over the phone. Collected deposits or payments. Arranged for billing. Communicated with a clear, distinct voice. Performed office duties such as data entry, word processing, filing and copying. My accomplishments included: Assisted supervisor in generating performance reports and data. Provided peer coaching and support as team subject matter expert. Knowledge sets include: Billing, Billing Systems, Microsoft Outlook, Microsoft Word.
Customer Service
Prairie Meadows - Altoona, IA
November 2003 to November 2007
Provide great customer services.Pay Jackpots Put Paper in machine.
waitress
Giovanni's
April 1994 to June 2003
provide great customer services take orders get drinks make sure customers are happy and get the register some.
Education
+ add degree
Newton Senior High School
1994
GED
High School/GED
Skills
. Assisted existing and potential customers with service and billing questions
. Performed inbound customer service and sales in a fast-paced call center environment.
. Exceeded monthly sales goals and objectives on regular basis
. Utilized critical thinking skills while resolving complex billing situations
. Handled customer service escalations
. Provided peer coaching and support as team subject matter expert
. Assisted supervisor in generating performance reports and data, Banking, Cash Handling, Cashier, Child Care, Collections, Computer Literate, Customer service, Data Entry, Employee Supervision, EXCEL, Food Preparation, Food Service, General Office, Insurance, Internet Knowledgeable, Sales, Sales Management, Telemarketing, Typing, Windows, Computer Skills, General Office Duties, Management, Microsoft Excel, Billing, Billing Systems, File Management, Microsoft Office, Microsoft Outlook, Microsoft Word, Word Processing, Customer Service Representative, copying, filing, food service experience, microsoft windows, auto repair, claims adjustments
Dawn Colizziano
Claims Representative
Contact this candidate