Dawn Davis

**** ******* ****** **. *****, MO ****6 404-***-****

ad0236@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished Director of Operations

Ability to provide leadership and guidance

Oversee all facets of successful retail operations

Improve long-term business outlook and controlling costs

Monitor business efficiency and quality continuously

Lead and mentor management

Spearhead professional development to build highly successful teams

Recruiting team members- Interviewing and hiring top talent

CAREER HIGHLIGHTS

TitleMax, District Director of Operations March, 2015-Present

St. Louis, Missouri

Oversee the day-to-day activities of the company

Ensure the organization is managed and performed efficiently and effectively.

Meeting and exceeding profitability by driving the growth and KPI’s

Communicate and explain new directives, policies and procedures to managers

Ensures stores are operating to company standards

Participates in hiring, training and constant development of employees

Organizes schedules for team members

Improves customer service and satisfaction with continuing the development of team members

Conduct performance evaluations

Pay-O-Matic Check Cashers, Lead Teller October 2013-November 2014

Brooklyn, New York

Oral and written communication and customer service skills

Basic PC skills in Excel, Word, and Outlook,

Assisted the teller unit (9 Staff members) in all aspects of routine operations such as verifying and approving checks

Accountable for all the vaults possessions

Referred all customers based on their individual needs, resulting in revenue for the branch

NYC Parks & Recreation, Seasonal Office Manager May 2013 – November 2013

Brooklyn, New York

Assist employment counselor in preparation for daily job readiness sessions

Answer multi-line telephone system, route calls and distribute messages to staff

Prepare attendance sheets, class materials and pay-letters

Serve as a liaison for the borough personnel office, central staff and field workers

Urban Strategies TASA Program, Office Manager

Brooklyn, New York June 2007-November 2011

Coordinated all aspects of daily operations for clerical and case manager personal (20 Staff members)

Analyzed and organized procedures for proper work flow

Billed Medicaid - generated large sums of monies weekly

Performed bookkeeping, and preparation of payrolls

Participated in workshops to advertise the program and recruited new clients

Prepared memos and travel expenses for staff, requisitioned supplies, and managed a supply budget of $200,000.

Dawn Davis

5022 Elenore Avenue St. Loui, MO. 63116 404-***-****

ad0236@r.postjobfree.com

Banco Popular, Teller Supervisor

Brooklyn, New York June 2006-June 2007

Worked closely with all staff to ensure branches success; took notice of each consumer’s needs and referred them to the appropriate sales representative

Resolved customer complaint issues

Maintained low fraud activity in the branch by following all check cashing procedures

Managed cash by ordering and disbursing to tellers

Created weekly action plans for the teller unit

Balanced branch figures daily, and identified reportable transactions under Bank Secrecy Act

Hibernia National Bank, Senior Commercial Teller

Marrero, Louisiana October 2002- October 2006

Processed all commercial account deposits and requests via phone, mail, and/or fax

Trained and cross trained new tellers on policies and procedures

Managed overdrawn accounts by transferring funds between accounts

Balanced and serviced ATM’s and coin machines daily

EDUCATION

OJCC, Oneonta, New York February 1992- February 1993

Academic Diploma, Word Processing Certificate

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