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Customer Service Quality Assurance

Location:
Houston, TX
Posted:
November 12, 2023

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Resume:

ROBERT C. BUGG

**** *********** **. ****: 832-***-****

Houston, Texas 77061 Alternate: 281-***-****

Email: ad022z@r.postjobfree.com

PROFILE

Veteran with Logistics/Warehouse and Supervisor experience seeking a position in which my knowledge, skills, and abilities can be utilized to increase productivity and profitability while providing an opportunity for growth and advancement. SUMMARY OF SKILLS

• Plans work schedules and assigns duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.

• Collaborates with workers and managers to solve work-related problems.

• Reviews work throughout the work process and at completion to ensure that it has been performed properly.

• Transmits and explains work orders to laborers.

• Checks specifications of materials loaded or unloaded against information contained in work orders.

• Informs designated employees or departments of items loaded or problems encountered.

• Examines freight to determine loading sequences.

• Evaluates employee performance and prepares performance appraisals.

• Performs the same work duties as those supervised or performs more difficult or skilled tasks or assists in their performance.

• Prepares and maintains work records and reports of information such as employee time and wages, daily receipts, or inspection results.

• Performs minor carpentry duties such as cutting and assembling wooden containers to specifications to ship various materials.

• Stores items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

• Cleans and maintains supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.

• Provides assistance or direction to stockroom, warehouse, or storage yard workers.

• Operates lifting devices, such as forklifts and pallet jacks to load, unload, transport, or stack material.

• Manually loads or unloads materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles. EMPLOYMENT

Material Handler UPS Houston, TX Apr 2015 to Present Checks to ensure all inventory has been counted for accuracy; maintains a daily log of all inventory assigned to each department; shipping/receiving all incoming packages, and prepared for shipping and/or distribution; provides customer service and quality assurance ensuring all packages are labeled correctly to ensure accurate and timely delivery. Merchandiser Coca-Cola Houston, TX Oct 2013 to May 2014 Performed stockouts; organized shelves, and set up product displays according to diagrams/specifications, promotional signs, and pricing.

Dispatcher (Contract Complete) Systems One Houston, TX Sep 2012 to Oct 2012 Prioritized/organized calls; received/dispatched orders; monitored routes and status of field units; addressed problems and requests from first responders regarding communication issues with equipment. Periodically perform communication checks between towers and first responders to ensure first responders are able to receive calls asap. Sr. Logistics Warehouseman/Driver KBR Iraq Dec 2005 to Dec 2011 Checked specifications of materials; stored items in an orderly/accessible manner; prepared work records and reports to record all items that have been shipped and/or received, or was being stored; operated lifting devices such as forklifts and pallet jacks to load/unload/store materials as needed.

EDUCATION

High School Diploma Westbury High School Houston, TX LICENSES

• Licensed for Material Handling Equipment

• Conventional Forklift Driver License – Rough Terrain Driver (US Army)

• U. S ARMY Motor Vehicle Operator

• KBR Light Vehicle License

• MHE Forklift Operator’s Permit

ROBERT C. BUGG RESUME PAGE 2

MILITARY SUMMARY

Provided 5 years of Honorable service, thus enhancing leadership abilities and attention to detail, safety and security awareness, flexibility and adaptability, and multi-tasking and management skills while supporting operations associated with one of the largest teams in the world. Ensured all items were labeled/addressed and shipped to the correct unit location. Made sure all items were palletized and stored by alphabetization and safety standards according to the U.S. Army’s regulations. Ensured all customer service and quality assurance rules were adhered to at all times. Maintained a computerized record of all shipped items, and that the record was kept up to date using the latest Microsoft systems. Maintained current licenses for operation of conventional forklifts and various rough terrain forklifts.

• NATO Secret Security Clearance

• National Defense Service Medal

• Presidential Unit Citation

• United Nations Service Ribbon

• DOD Clearance

• Humanitarian Service Award

• Liberation of Kuwait Medal

• Southwest Asia Medal w/3BSSI

• CENTCOM Clearance

• Army Service Ribbon

• Good Conduct Medal



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