SUSAN DAHRINGER

Chula Vista, CA ***** 619-***-****

Professional Summary

Warm, friendly and knowledgeable General Merchandise Clerk creates outstanding customer experience through stocking, pricing and displaying general merchandise items and assisting customers with product inquiries. Establishes and maintains safe and clean environment that encourages customers to return. Assists Manager in reaching sales and profit goals and monitors quality assurance standards to deliver excellent customer service.

Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Skills

Product restocking

Stocking and replenishing

Safety processes and procedures

Heavy lifting

Shelving of products

Customer relationships

Cleaning procedures

Inventory management

Merchandising

Order fulfillment

Work History

General Merchandise Clerk 10/2016 to Current

Vons Companies – San Diego, CA

Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.

Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.

Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.

Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.

Checked packages and merchandise for damage and notified vendors.

Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.

Greeted customers and directed to requested products.

Removed all debris and packaging from boxes and separated for recycling or disposal.

Answered customer questions and provided detailed product information.

Courtesy Clerk 10/2016 to Current

Vons Companies – San Diego, CA

Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.

Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.

Returned unwanted items to correct store locations and restocked shelves.

Helped customers take merchandise out of store and loaded items into vehicles.

Monitored safety and security concerns and reported to leadership for resolution.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and checking the restrooms.

Assisted customers with large purchases by carrying items to vehicles.

Education

Vocational: Pharmacy Technology 05/2003

Pima Medical Institute - Chula Vista, CA