DONNA ROBINSON

**** * **, ***** ** ******** -***-5191 ad022r@r.postjobfree.com

PROFESSIONAL RESUME’

Experience in day to day operations of Commercial businesses which duties included negotiating bids to submit for

supervising cleaning, maintenance activities and processing payrolls. Additional duties including communicating with

owners about occupancy levels, property conditions and multitasking with organizational abilities.

Experience as an office manager, compliance specialist, human resource specialist, collections manager, and

Administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems

And process improvements proved to increase efficiency and customer satisfaction.

Exceptional people skills, strong communication skills, listening skills and problem-solving skills

College courses in Business Management, Bankruptcy laws, FDCPA, FCRA, bookkeeping

Certified in (True Colors certification) on how employees and managers co-exist

Certified in strategic planning and organizational skills

Key Skills

Office Management

Financial Reports

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Reconciliation H/R Dept.

Report & Document Preparation

Accounts Payable/Receivable

Bookkeeping & Payroll

Vendor Management

SAP Systems/Applications

Writer/Author

Records Management

Meeting & Event Planning

Inventory Management

Regulatory Compliance

Microsoft Applications

Uber/Lyft/B&T Early Bird Deliver

Created work routes scheduled rides provided delivery services for residential

2017-2021

Personal Assistant/ Caregiver

(meal prepping, cleaning, helped someone that died of brain cancer)

2015-2017

Airgas USA, LLC

(A/R SW Collection Specialist)

Identify account risk, potential credit problems, disputes and customer issues.

Generate Reports and communicates potential risks to division Accounts Relievable Supervisors, and branch managers. Release credit orders after reviewing credit limit and credit exposures for small and large corporation that utilizes Airgas products.

2013 to 2015

BBI, Enterprises Success and Support System

(Agency Recruitment & Compliance Specialist)

Recruited Collection Agencies for Investors to ensure Collection Agencies were in compliance with (FDCPA) and (FCR) with all of the necessary documents to own and operate a collection agency.

2010 to 2013

AMG, Tulsa, OK

Recruiter)

Submitted Bids to owners for new commercial sites being built by communicating and building relationships with business owners to hire and train cleaning crews through Temporary Agencies. Prepared reports for payroll and supervised cleaning and maintenance crew for the final clean up and repairs.

2007 to 2010

Triad Bank, NA, Tulsa, OK

(Collection Officer)

Determine Repo on past due payments

Prepared inventory and Auctioneers reports to set up for sell of the vehicle being reposed.

And communicated with Consumers to purchase the vehicles back once all repo fees were paid

Collected on pass due payments for auto and mortgages.

Prepared and completed Proof of Claims, VSI insurance claims

2006 to 2007

Better Living, Tulsa, OK

(Office manager/HR Manager)

Manage sales and telemarketing departments for Home Improvement products.

Prepared spread sheets for the appointment setters, sales department, financial reports and implemented policy and procedures for the H/R department.

2003 to/2006

Professional Credit Corp. Tulsa, OK

(Collection Manager/HR Manager)

Responsible for hiring, training and managed the daily operations.

Prepared all reports for number of inbound and outbound calls including recovery rates all employees.

Cash management/ posted all collections payments

Implemented Policies and procedures for the H/R department

1999 to 2003

Spartan College, Tulsa, OK

(Recruiter)

Admissions Coordinator for students interested in the Aviation industry.

Communicated and cater to students offering a full range of student services, such as student housing,

Scholarships opportunities, job assistant, career services and financial Aid.

Prepared all financial paper work and submitted Profiles for each individual student for enrollment.

1996 to1999

Education

Tulsa Community College

Business Management

Kaplan University

Business Management

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