Allen Joy Plaza

Operations Agent

Results-driven professional with a diverse background in Operations and Customer Service. Proven ability to optimize processes, ensure seamless operations, and deliver exceptional service to clients. Seeking a position where I can leverage my skills to enhance operational efficiency and customer satisfaction. ad022k@r.postjobfree.com

DHL Express Philippines

Monitoring Inbound and Outbound flights and chartered flights in Australia going to other countries .

Ensure that all flights and trucks are updated in the system real-time . Providing accurate information to operations team and Network control trough updating the system.

Always make sure that all the offloaded and delayed flights should have a created report everyday. Update the movements of Australian flights real time and on time in the system. Interacting with the airlines regarding on the status of flights. Creating contingency plan for the offloaded and delayed shipments. Monitor emails and escalation process.

Ensure that all the E-mails are answered with in the day . Ensure that all information in the created reports in MS excel is same in the system. Make sure that the Australian team is updated in every created report by sending the MS Excel . Achieved 95% success rate maintaining a good performance . January 2017 - January 2023

TNT Express

Answer all the incoming calls from customers.

Arrange Booking shipments and arrange pick ups

Assist clients for their inquiry regarding to their shipments Answer all questions about product and services.

Give client a convenient pick-up and delivery (date and time ) Updating the system what is the status of the shipment. Advise the total amount to be collected upon pick up of the shipment. June 2016 - December 2016

Experience

Australia Quality Control Centre Agent

Customer Service Frontline (Reliever)

Core Skills

Proficient in MS Office applications.

Ability to multitask and prioritize tasks .

Teamwork skills and abilities that allow to work well with others to achieved goals . Working well with others and thrive in a team environment. Effective communication skills, both in writing and in person. Problem solving and analytical skills to identify and address challenges. Responsibility that shows to complete the task on time Detailed-oriented always pays attention to details to complete the tasks completely . Organization and Time-management to keep up with timelines and complete your tasks on deadline . Send email to local offices for updated Audit alert log Update the MS excel for weekly report

Send the report to the manager in the given time.

Create and Release assessment through system.

Ensure that all created assessment has complete details. Ensure that all facilities are done step by step.

Update the system according to the client needs.

Intertek testing Services Philippines

Audit Administrator Agent (Reliever)

January 2016 - May 2016

DHL Express Philippines

Clearance Support Agent (Temporary Position )

December 2014 - December 2015

Receive import entry to notify consignee/exporter regarding to their (incoming) shipment. Call And E-mail consignee for first notification.

Compute total duties and taxes.

Inform exporter their specific duties and taxes.

Monitor all the released shipment.

Ensure that all entry is notified with in the day. Release shipment from Customs warehouse .

Prepare for other needed requirements for the release of shipment advised by BOC. Forward to customs if all the document is already provided. Monitor all the processing entries in custom.

Ensure that the client always updated during the processing. Coordinate to the customs officer.

Give always the client the good and excellent service. Assist client for their anything they request regarding to shipment or duties and Taxes. Philippine Maritime Institute Colleges (PMI) 2011-2015 Bachelor of Science in Customs Administration

Education

Referees

Alan Del Rosario - Gateway NCG Manager DHL Express Donavida Jamora - Opeartions Duty Manager

ad022k@r.postjobfree.com

ad022k@r.postjobfree.com

Interset

Travelling, Exploring new places

Cycling, Doing Exercise

Learning new Languages

Extreme Activities

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