Amalia Bournakis

201-***-**** ad022b@r.postjobfree.com

PROFILE OF QUALIFICATIONS

CUSTOMER SERVICE BUSINESS OPERATIONS MANAGEMENT INTERPERSONAL COMMUNICATION PRODUCTIVITY INCREASES ORGANIZATIONAL SUPPORT

PROJECT MANAGEMENT STRATEGIC PLANNING PROCESS IMPROVEMENTS LOGISTICS TIME MANAGEMENT PERFORMANCE ASSESSMENT

SALES BUDGETS SAFETY PROCESSES WINDOWS & MAC OS MS OFFICE KRONOS PAYROLL SYSTEMS Dynamic and high-achieving professional with progressive experience in various operations management and customer service-oriented capacities, primarily in the travel and restaurant industry. Adept in working to achieve or exceed organizational expectations, as both an independent contributor or contributory team member. Expertise in strategically prioritizing and managing projects/workflow to optimize productivity and achieve critical timelines. Skilled in nurturing positive and mutually beneficial relationships with diverse colleagues and stakeholders at all levels in order to drive effective change. Thrives in deadline-driven, high-demand and continually evolving environments. Possesses innate skill in improving productivity levels via execution of organizational support initiatives. Seeking a role that will allow for continued career progression.

PROFESSIONAL EXPERIENCE

ALASKA AIRLINES (FORMERLY VIRGIN AMERICA) RAMP MANAGER - JFK 2016 – PRESENT

Accountable for managing the day-to-day departmental operations ensuring a safe and secure operation modeled against Alaska Airline’s vision and values.

Established and maintains cross-divisional partnerships with various organizations and teammates in a strategic manner to achieve key performance targets.

Developed and develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being. Improved local team’s safety metric by 20% year over year through reduction of on-the-job-injuries.

Daily interaction with governmental agencies to include TSA, CBP, USDA and USPS.

Responsible for a team of 45 members. Worked with 2 duty managers on their career path and developmental skills. Indirectly manager business partner team of 75.

Responsible to ensure station goals are met and communicated. Championed daily briefings with teammates to foster communication and goals.

Managed station budget including the creation of and monthly reconciliation of. Prepare financial justifications for any proposed station needs.

EAST HANOVER DINER MANAGER - NJ 2009 – 2016

Coordinated all telephonic inquiries and vetted according to priority.

Responsible for payroll for entire team including all tax processing and interactions.

Ensured all written inquires (including postal mail and electronic mail) were responded to.

Maintained client databases and timely follow ups when appropriate

Partnered with HR team for any/all teammate investigations and ensured confidentiality