Customer Service Representative

AR Ayana Robinson

Moss Point, MS ***** 228-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS Product Knowledge

Report Generation

Information Security

Paperwork Processing

Appointment Scheduling

Data Collection

Account Updating

Critical Thinking

System Implementation

Problem-Solving Abilities

Customer Service

Documentation

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 07/2019 to 10/2019 AT&T Ocean Springs, MS

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Processed customer service orders promptly to increase customer satisfaction.

CUSTOMER SERVICE REPRESENTATIVE 01/2011 to 12/2015 Payne's Home Health Care New Orleans, LA

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements. EDUCATION High School Diploma 05/2000

Pascagoula High School, Pascagoula, MS

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