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Customer Service Security Officer

Location:
Jackson, NJ
Salary:
18.00-20.00
Posted:
November 12, 2023

Contact this candidate

Resume:

Steve Rosenberg

Management and Supervisor professional

Township of Jackson, NJ

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Park Security Supervisor

Six Flags Great Adventure - Township of Jackson, NJ March 2008 to Present

Responsible for the protection of guests, employees and the assets of the park, as well as responding to emergencies and enforcing park policy.

• Interview guests and write incident reports.

Receiving Manager

YMF Carpets - Township of Monroe, NJ

January 2015 to May 2022

Responsibilities

Quality control of incoming merchandise to make sure all descriptions, UPC and product is received in satisfactory condition.

Taking cycle counts and weekly/ monthly inventory of warehouse and fixing any discrepancies in inventory counts.

Entering received orders into Navision WMS system

Security Officer

Martells Tiki Bar - Point Pleasant Beach, NJ

May 2015 to November 2017

Responsibilities

Provide security for the Tiki Bar, Beach and Restaurant. Enforcement of Dress Code and Code of Conduct policies. Help assist Police with customers who do not follow rules and eject them from the Bar. Site Manager

Island Carousel - Freehold, NJ

September 2015 to February 2016

Responsibilities

Supervisor of ride operators

Customer service

Sales reports to corporate office.

Assembly Clerk

BNL Enterprises - Marlboro, NJ

September 2014 to December 2014

Assembling all the Novelties for the School Pictures, ie: ID Cards, Magnets, dog tags, mouse pads.

• Sorting the ID Cards for each School and Laminating.

• Meeting deadlines so the School Picture Packages are completed and shipped on time. Assistant Manager

Hess Express

May 2014 to July 2014

Ensure that each customer receives outstanding service by providing a friendly, welcoming environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of The Hess Way

• Ensure appropriate merchandise stock levels, merchandise presentation, signing, and assortment in all departments; ensure selling floor is adequately stocked Customer Service Rep./Office Support

Site Computer Service and Support

August 2013 to March 2014

Assisting retail customers with the sign-in & pick-up of their machines, including all register transactions.

• Answering phones & scheduling/managing all field service jobs

• Maintaining/organizing retail store front

• Entering daily service tickets and creating invoices

• Placing orders and managing hardware/software inventory Team Leader-Supervisor

Qualex

March 2013 to August 2013

Responsible for overseeing day-to-day operations in one or more locations throughout the venue.

• Listens to, understands and anticipates customer needs. Takes proactive steps to follow up on requests and ensure customer satisfaction.

• Enhances the guest experience by driving and delivering excellent customer service.

• May orient, train, assign and audit the work of other employees to achieve desired guest service and financial results.

• Ability to troubleshoot, communicate and fix system problems Security Supervisor

Six Flags Great Adventure

June 2011 to October 2012

Supervise Security Officers at Main Gate and Patrol Officers of Theme Park and Hurricane Harbor

• Responsible for the protection of guests, employees and the assets of the park, as well as responding to emergencies and enforcing park policy.

• Writing reports of any incidents that occur at the park Manager of Inventory Control

Pinnacle Cosmetic Packaging

October 2007 to March 2010

Shipping/Receiving

• Responsible for making sure all paperwork for Received and Shipped Mdse is correctly processed and entered into Factory Edge Software Program.

• Arranging for shipping of completed Cosmetic orders to Customers on a timely basis. Creating BOL and Packing lists. Also assisting Production Manager in send ASN's to customers. Assisted in taking inventory.

• Making sure Finished Goods are accurately done and performing audits before shipping out Finished Goods and doing Audits during production process.

• Responsible for making appointments with vendors to deliver mdse needed to complete customer orders and Arranging pickups of completed orders with Trucking companies

• Resolving customer issues relating to shipping and receiving of Mdse.

• .Working closely with our customers to assure their products arrive at their warehouses on time and all paperwork is accurate and goods are shipped as per the customers SOP and Routing Guides.

• Supervising Warehouse Staff.

Cash Control Clerk

Six Flags Great Adventure - Jackson, MS

August 2007 to October 2007

Collecting all cash from the Games, Food and Merchandise areas.

• Process money to be run through counting machines.

• Verifying drop bags from park employees at end of night to make sure all cash is accounted for.

• Set up tills and money bags for next day's shifts.

• Auditing all paperwork from the park employees to check for discrepancies and to correct any errors. Assistant to CFO/Inventory Control/Accounts Payable California Sunshine Shops

September 2006 to May 2007

Worked with CFO of company to run reports on sales by week, monthly sales analysis, verified cash proofs for each store.

• Addressed store's issues concerning inventory and conducting physical counts to correct negative on hands at stores.

• Resolved inventory discrepancies to make sure all stores had accurate on hands of Inventory.

• Assisted Accounts Payable Departments in processing invoices and packing slips which included matching packing slips to invoices, dating invoices to get ready to pay and posting invoices to Business Works Software Accounting System.

• POS issues at stores including making sure all stores polled each day and addressing any register issues. Worked with One Step Data technical support to resolve any issues with the stores.

• Worked at stores dealing with Inventory and receiving in Mdse and occasionally helped unpack and hang mdse to verify packing lists

Day Shift Manager/Office Manager

Teak Restaurant - Red Bank, NJ

June 2004 to March 2006

Responsible for supervision of wait staff, Bartenders, Hostesses, Busboy and kitchen staff during lunch shift and dinner shift.

* Experience using Maitre D' POS software.

* Responsible for checking in vendor orders and verifying received invoices

* Bookkeeping: Accounts Payable responsibilities included paying of invoices through Quickbooks on a timely basis and addressing vendor issues. Worked with Paychex in doing restaurant Payroll.

* Made sure wait staff took care of lunch/dinner shift side work.

* Supervised the expedition of food in the kitchen and ensured orders were correctly made and prepared and taken to tables in timely manner.

* Helped expedite food during busy times.

* Helped Hostesses seat guests and take reservations.

* Kept track of food and liquor inventory and costs. Corporate Office Business Manager/Store Assistant Manager Leather & Fur Ranch - Freehold, NJ

May 2002 to June 2004

Responsible for the Accounts Payable and Data Entry into the One Write Plus and Peachtree software programs and worked with vendors Accounts Payable departments on payment issues.

• Responsible for entering Purchase Orders, Invoices and packing slips in RPRO System and verifying packing slips with invoices before payments were due.

• Responsible for keeping track of employee sales figures.

• Prepared and input journal entries into One Write Plus and Peachtree software.

• Verified monthly credit card statements to bank statements.

• Responsible for supervising staff.

• Worked at stores dealing with Inventory and receiving in Mdse and occasionally helped unpack and hang mdse to verify packing lists

EDI Analyst

Brooks Brothers

March 2000 to January 2002

Verified receipt of inbound EDI data, edited and logged the Purchase Orders and processed incoming data to Retek Merchandising system and sent out new PO's to vendors.

• Analyzed errors in the EDI ASN data and corrected errors based on the current 856 Advanced Ship Notice (ASN) configurations used by the EDI Department.

• Acted as liaison between buyers and vendors and warehouse personnel

• Possessed full knowledge of the four major types of EDI Purchase Orders: Bulk Shipments, Drop Shipments, Cross docks, Pre-Packs.

• Became familiar with SQL statements and created statements to research necessary information to help in analyzing EDI issues such as context of PO's, and shipment information.

• Maintained and updated EDI Vendor Compliant list.

• Created test data for new vendors and assisted them in setting up to be EDI compliant. Helped to verify and correct test data and report issues to vendor.

• Worked with QRS and EDI Solutions Service Provider to get vendors signed up with them to utilize EDI and answered any questions they might have on EDI procedures. Financial Analyst

MIS Department

December 1997 to January 2002

Oversaw expense accounts for staff of 50 in the MIS Department to ensure compliance with company policy concerning consulting, hardware, software and supply vendors.

• Prepared and maintained quarterly and monthly reports for MIS Department detailing expenses for each vendor. Information was used to plan the budget.

• Acted as liaison between vendors, purchasing, accounts payable and accounts receivable departments to ensure that invoices were processed and discrepancies investigated on a timely basis.

(POS) Specialist

Point of Sale

January 1996 to December 1997

Business Manager/Assistant Store Manager

Brooks Brothers - Manhasset, NY

August 1992 to January 1996

Education

Bachelor of Arts in Accounting

Queens College of the City University of New York

1989

Skills

• Microsoft Word

• Customer Service

• Supply Chain Experience

• EMR Systems

• Special Needs

• Epic

• CPT Coding

• Food Preparation Experience

• Culinary Experience

• Cooking

• Medical Terminology

• Profit & Loss

• Store Management Experience

• Merchandising

• Recruiting

• Quality Assurance

• Health Information Management

• Laundry

• Welding

• Construction Experience

• Dietary Department Experience

• Microsoft Powerpoint

• QuickBooks

• Warehouse Experience

• Public Speaking

• Reach Truck

• Public Relations

• Hospitality Management

• Behavioral Health

• Medical Billing

• Route Driving

• Esthetic Laser Treatment

• Microsoft Office

• Root Cause Analysis

• Programmable Logic Controllers

• Lean Manufacturing

• SAP

• Case Management

• Developmental Disabilities Experience

• Assembly Experience

• Mechanical Engineering

• Process Engineering

• Delivery Driver Experience

• Leadership Experience

• Project Management

• Warehouse Management System

• SAP Warehouse Management

• Fabrication

• Industrial Equipment

• Content Management Systems

• Custodial Experience

• Upselling

• Sales Experience

• Social Work

• Ceridian

• Microsoft Outlook

• Dentrix

• Dental Office Experience

• Carpentry

• Frame Carpentry

• Operations Management

• Word Processing

• Logistics

• Negotiation

• Office Experience

• Budgeting

• Addiction Counseling

• Behavior Management

• Food Safety Experience

• Dental Assisting

• Medical Office Experience

• Phlebotomy

• Management Consulting

• Employee Orientation

• Help Desk

• Desktop Support

• Hotel Experience

• Restaurant Experience

• Hospitality Experience

• Continuous Integration

• Lean Six Sigma

• Fair Housing Regulations

• ERP Systems

• Manual Transmission Experience

• Accounts Payable

• English

• CCTV

• Business Analysis

• Inventory Control

• Management Experience

• Retail Sales

• Supervising Experience

• Floor Care

• Veterinary Experience

• Box Truck Experience

• Hospital Experience

• Time Management

• Schematics

• Data Collection

• High Voltage

• ICD-10

• Bookkeeping

• Clerical Experience

• Cashiering

• Mechanical Knowledge

• Air Brake

• Maintenance

• Crane

• Bartending

• Porter Experience

• Front Desk

• Microsoft Excel

• Construction Management

• Shuttle Driving

• Retail Management

• Customer Relationship Management

• Marketing

• Restaurant Management

• Benefits Administration

• Medical Coding

• Outside Sales

• Driving

• Military Experience

• NCQA Standards

• Cash Handling

• Experience with Children

• Tube Feeding

• Transportation Planning

• Shipping & Receiving

• Typing

• Pet Care

• Medication Administration

• Data Center Experience

• Troubleshooting

• Childcare

• Commercial Driving

• Cleaning Experience

• Forklift

• Social Media Management

• Equine Experience

• 10 Key Calculator

• PeopleSoft

• Accounting

• Phone Etiquette

• Administrative Experience

• Data Entry

• Teaching

• Early Childhood Education

• Classroom Experience

• Infant Care

• Toddler Care

• Tractor-Trailer Experience

• Accounting Software

• Serving Experience

• Automotive Repair

• Fiber Splicing

• Medical Receptionist

• Special Education

• Spanish

• Home Care

• Computer Literacy

• Manufacturing

• CNC Programming

• Geometry

• Basic Math

• Oil & Gas Experience

• Security

• Warehouse Management

• Microsoft Dynamics Navision

• Process Improvement

• Leadership

• Warehouse supervisor experience

• Customer service

• Clerical experience

• Order entry

• Guest services

• Cash register

• Security

• Guest relations

• Supervising experience

• Shift management

• POS

Additional Information

Key Skills: Detailed oriented, Excellent Customer Service Skills, Supervisory and Assistant Manager Experience, Office Management and Internal Auditing Experience, Security Officer Experience, Knowledge of MS Word, Excel, EDI, One Right Plus, Navision Warehouse system, Retail PRO, Business Works,

Quickbooks, POS, Maitre D' POS Restaurant Software, Paychex, Factory Edge Software. Have CPR/First Aid Certification



Contact this candidate