Customer Service Representative
Resume:
KIRBY RENTERIA
LUBBOCK, TX *****
● ad021u@r.postjobfree.com
Work History
Health Axis
Production Lead
March 12, 2018- Current
•Scan documents paying close attention to detail.
•Keep track of received data and source documents.
•Prepares and sorts source documents, and identifies and interprets data to be entered.
• Maintain a business like production environment, by keeping personal communications and distractions to a minimum.
• Compares data entered with source documents, or reenters data in verification format on screen to detect errors.
• Complies, sorts and verifies accuracy of data entered.
• Keeps record of work completed on the form provided.
•Responds to inquiries regarding entered data.
•Corrects knowledge and performance deficiencies when notified of errors, in order to produce an acceptable product.
• Arbitrates the work of other production operators when requested. Fred Loya Insurance, Lubbock, Texas
Customer Service Representative
Feb 09, 2009 - Feb 22, 2018
•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
•Check to ensure that appropriate changes were made to resolve customers' problems.
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
•Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
•Refer unresolved customer grievances to designated departments for further investigation.
•Determine charges for services requested, collect deposits or payments, or arrange for billing.
•Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
•Solicit sales of new or additional services or products.
•Order tests that could determine the causes of product malfunctions. Convergys, Lubbock, Texas
Customer Service Representative
Aug 11, 2008 - Dec 02, 2009 https://docs.google.com/document/d/1- BUBL0aCEjc1NpCr_7gN5SEqXOOSTh5X43dSJQJaEdE/edit?usp=sharing
•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
•Check to ensure that appropriate changes were made to resolve customers' problems.
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
•Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
•Refer unresolved customer grievances to designated departments for further investigation.
•Determine charges for services requested, collect deposits or payments, or arrange for billing.
•Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
•Solicit sales of new or additional services or products.
•Order tests that could determine the causes of product malfunctions. Rip Griffin, Lubbock, Texas
Customer Service Representative
Sep 05, 2007 - Oct 14, 2008
•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
•Check to ensure that appropriate changes were made to resolve customers' problems.
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
•Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
•Refer unresolved customer grievances to designated departments for further investigation. Pizza Hut, SWEETWATER, Texas
Manager
Jan 03, 2000 - Mar 15, 2006
•Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
•Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
•Count money and make bank deposits.
•Investigate and resolve complaints regarding food quality, service, or accommodations.
•Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
•Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
•Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
•Maintain food and equipment inventories, and keep inventory records. Computer Skills
Typing Speed 45 Words Per Minute
● Data Entry Terminal (PDT, Mainframe Terminal, etc)
● EMail Software (Outlook, Thunderbird, etc)
● Internet Browser (Internet Explorer, Firefox, etc)
● Spreadsheet Software (Calc, Excel, etc)
● Word Processing Software (Word, WordPerfect, etc) English - Excellent ( Read Write Speak )
Spanish - Fair
Class C - Standard Driver's License
Limited Lines Agent
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