Hr Generalist Security Officer

A n geli a T. S m i th

**** ********** **., *********, ** 75146 469-***-**** *******-****@*******.*** HU M A N RESO U R C ES PR O F ESS I O N AL

Offering extensive knowledge with new hire orientation and onboarding, employee training and development, administration of benefits, leave of absence processing, promotion of HR and employee relations initiatives, in addition to having broad experience in all areas of HR, including wage and hour laws, policy development, and performance management. HR SKILLS

HR Operations

Employment Law

FMLA/ADA/EEO/WC

Policies & Procedures

Staff Recruitment & Retention

Employee Relations

Benefits Administration

Employee Engagement

Orientation & Onboarding

HRIS Technologies

Training & Development

Performance Management

PROFESSIONAL EXPERIENCE

TEXAS HEALTH PRESBYTERIAN HOSPITAL DALLAS – Dallas, TX Sr HR Generalist, July 2021 to Current

In the role of Sr HR Generalist, I provide service to all levels within the organization by effectively partnering with managers and staff through various situations, providing interpretation and guidance on policies/procedures and appropriate application of same, with keen awareness of the impact and liability when performance management with a progressive approach.

Responsible for providing advanced, specialized, and consultative support for designated client areas, working collaboratively with client group leaders to engage individual, departmental and management performance to maximize effectiveness and reflect the business objectives of the organization.

Work collaboratively with staff and leadership to assess and improve workforce satisfaction and engagement.

Responsible for working collaboratively with client group leaders to incorporate Human Resources expertise to support and maximize workforce performance. The HR Generalist translates strategic planning into effective people practices.

Supports entity staff and managers in meeting or exceeding quality and service standards goals through assessing and deploying training and development opportunities and programs. The HR Generalist works collaboratively with internal resources such as the Texas Health Resources University, Recruitment and Entity Senior Leaders to evaluate, organize and deliver onboarding, orientation, and other ongoing training.

Serves on or leads entity or THR committees and initiatives.

Create a memorable experience for new hires by serving as an energetic, readily available resource who provided guidance through the on-boarding process.

With positive attitude and friendly tone, I create and maintain a “best” first impression for new hires by responding to their needs and providing an enjoyable experience with each interaction. Sustain a high level of service delivery with employees throughout the employment life cycle. Create and deliver an experience to new hires by ensuring they have the resources they need for their respective roles.

REPUBLIC NATIONAL DISTRIBUTING COMPANY – Grand Prairie, TX Benefits Administrator, February 2021 to July 2021 In the role of Benefits Administrator, I supported the critical business operations of benefits eligibility, annual and life event enrollments and compliance guidelines related thereto, for associates and dependents. Responsible for time-sensitive initiatives including end-user support and troubleshooting, thereby requiring frequent interfacing with associates, Payroll and benefit carriers.

Coordinate daily benefits processing, handling new hire enrollments, terminations, life event Page 2

PROFESSIONAL EXPERIENCE (continued)

changes, beneficiary updates and death claims within a structured and time-sensitive schedule.

Ensure benefit changes are processed in accordance with Benefit Plan and ERISA guidelines

Respond to end-user, associates, and carrier inquiries concerning policies, procedures and rules and regulations

Supports dependent verification process by processing changes identified by third-party Dependent Verification Center.

Provide support for benefit integrations, post mergers and/or acquisitions

Document, follow-through and revision of process flow-documents, as needed by partnering with management on Human Resources Standards of Process (HR SOP). PARTNERSHIP EMPLOYMENT – (Contract - Lockton Benefits Brokerage Firm) - Dallas, TX Benefits Representative, 2020 to 2021

Performing as a Benefits Call Center Representatives adhering to completing customer service tasks associated with Benefits Enrollments and understanding of benefit plans on behalf of various clients, ensuring customers have the information and assistance they need, while at the same time, maintaining the client’s positive reputation. Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

PIPELINE EAST DALLAS, LLC & TENET (DBA CITY HOSPITAL AT WHITE ROCK) - Dallas, TX HR Generalist & Benefits Specialist, 2013 to 2020

During the ownership transition from Tenet to Pipeline, my position played an integral role in maintaining high visibility and ongoing operational effectiveness throughout the organization. Worked with senior management to create and/or revise HR policies and procedures; ongoing recruitment and retention of employees; administration of group benefits; and conducting new hire orientation, employee training and incentive programs.

Structured and implemented programs and policies in the areas of annual training, compensation, benefits packages, incentives and new-employee orientation.

Analyzed and audited benefit plans, contracts and processing of monthly invoices

Administrator for health benefits, life and AD&D coverages, STD & LTD coverages, COBRA, 401k retirement options and employee leaves of absence

Fostered an effective Grievance and Dispute Resolution Process for employees

Adherence to federal and state law while supporting the organizations compliance program

Responsible for hospital-wide communications to executive leadership, management and employees across the enterprise

Acted as a liaison to managers with establishing guidelines, expectations and parameters for the employee to comply with as it relates to documenting and managing performance issues.

Provide high touch customer service to executives, upper and mid-level management, as well as staff with understanding various human resource and benefit initiatives. CHILDREN’S HEALTH — Dallas, TX

Lead HR Associate and Executive Admin Support, 1996 to 2012 Provided administrative support to c-level executives (specifically the Executive VP-Population Health

& Network Development and VP and General Counsel). Prior to that performed as Lead HR Associate in Nurse Recruitment, a division of Human Resources.

Coordination of internal and external nurse recruitment events (domestic and international)

Conduct background checks, employment verifications, validation of licensure/certification at onset of employment and continual tracking annually or bi-annually

Implement weekly recruitment status reports and requisitions for personnel

Provide support to employees, directors/managers and applicants pertaining to applicant tracking, posting of positions, program benefits and HR policies Page 3

PROFESSIONAL EXPERIENCE (continued)

EDUCATION & CERTIFICATIONS

NORTHWOOD UNIVERSITY — Cedar Hill, TX

Bachelor of Science in Business Management, 2013

BAPTIST SCHOOL OF HEALTH PROFESSIONALS – San Antonio, TX Bachelor of Science in Healthcare Administration, 2016 OF NOTE

Professional Development:

Continuum of training and development in the areas of compensation analysis, employee relations, labor relations, workers’ compensation and workplace safety/security. Affiliations:

Member - Society for Human Resource Management (SHRM)

PHR Exam scheduled July 2022

HR Related System Applications:

HRIS applications (PeopleSoft, ADP Workforce Now, ADP Enhanced Time, HRMS, Lawson, Kronos, OneStaff, UltiPro (UKG), Exponent HR, HR Intouch, BSwift)

Online Benefit Plan Administration Systems

(BCBS TX, UMR, UHC, The Hartford, Optum, TaxSaver, Empower Retirement, Discovery Benefits, UNUM, CVS, Delta Dental, VSP, Aetna, Transamerica, Health Advocate, WorkPartners)

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