Kelli D.

San Diego, CA *****

ad0213@r.postjobfree.com

Professional Summary

Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Skills

Project development and life cycle

Management information systems

Team Leadership

Project Management

Operations management

Logistics expertise

Scheduling

Business administration

Work History

01/2021 to Current

Operations Manager and Purchaser

Flip Holdings – San Diego, CA

Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.

Negotiated with suppliers, vendors, and other representatives.

Tracked inventory shipments and prepared spreadsheets detailing item information.

Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.

Collect data from vendors, run spreadsheets of inventory through programs to filter and analyze best product for purchase.

Daily communications with sellers and buyers.

Trouble shooting when issues arise.

Emails and documentation of product, sales, and contacts.

03/2014 to 10/2021

Operations Coordinator and CEO Executive Assistant

McCarthy Holthus – San Diego, CA

Checking emails over multiple inboxes through out the day.

Set up all travel arrangements including hotel, flights, car services and distributing schedules for company heads and attorneys.

Worked with HR to schedule interviews and collect new employee info.

Weekly audits of security camera systems for each office location internationally and verified cameras were working real time.

Created and disabled usernames/passwords, and processed password resets in over 30 systems (Tempo, Vendorscape, LPS, Yardi, IDS, Court Drive, etc).

Answer phones, do scanning, faxing, mailing, and other clerical work.

Work closely with the Business Relations department and assisting the Chief Executive Admin of the company as his assistant.

Set appointments, take notes during meetings to document them within the company system.

Special projects, creation, set up, and maintenance of all employee cell phones, iPads, and laptops.

Update the company website, and all letterheads.

Bi Annual collection of Bar Card information and good standings for each attorney in the firm nationwide and then upload onto company site.

Update and set up BCP Pandemic testing, surveys and updates.

CLE applications, preparations and execution.

Monthly reports on credit card spending, create website biographies for staff and name plates with biographies for all employees.

Coordinate company moves both local and internationally, set up all electricity, cabling/data, all office furniture, and coordinated cubicle installations.

Meet with vendors, hired contractors, and gather all bids for submissions and approval.

A gopher for each department and make sure that whatever is needed to get done is done and that the company moves smoothly.

Work unsupervised.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Implemented troubleshooting, root cause analysis and issue resolution.

Scheduled meetings for senior management team and booked conference rooms.

Reconciled monthly operating budgets and shared information with senior management team.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Created Civil Hearing calendars including selecting court rooms, reserving times/dates on the county court house websites, distributing physical, electronic, and verbal calendars to all clients, attorneys, and judges involved.

Mediated contracts with outside providers to bolster customer service and reduce costs.

11/2012 to 03/2014

Triage - Phone Operator

Quality Loan Service - McCarthy Holthus – San Diego, CA

Answered phones, memorized various company departments and managers to direct caller to correct department based on situation and updated their files with noted for every call taken.

Trained new hires, worked a multiple locations covering different positions until filled.

Created documents/binders for training purposes.

Worked with managers to update phone matrix and employee changes.

Maintained fax inbox and directed to correct departments.

Worked various computer systems to update foreclosure and BK record.

Opened mail, entered files, received loan payoffs to reinstate customers, special projects for different departments.

Maintained accurate directory of all personnel and phone extensions.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Operated switchboard and routed incoming calls to appropriate departments.

01/2012 to 08/2012

Purchaser

NCE Computer Group – El Cajon, CA

Answered phones, received emails from logistics requesting parts and giving a shipping location, I then worked with vendors, on E-Bay and through various companies to find the best pricing and ordered the item.

Ordered inventory for the company and was in charge of PO Reports, Open order reports, Cost sheets and screening the market value of parts on a weekly basis.

Used Great Plains software daily and interacted with all departments of the company including sales, depot, material control and IT.

Created new vendor relationships and sent out data destruction emails, supplier questionnaires and maintained an Out of Hours file as well as an Approved Supplier List.

Faxes, copying and filing.

Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.

Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.

Adjusted procedures as needed to maximize department effectiveness.

Performed monthly reconciliation of open purchasing orders.

Tracked inventory shipments and prepared spreadsheets detailing item information.

Maintained complete documentation and records of all purchasing activities.

08/2011 to 12/2011

Receptionist

Kings Glass and Screen – San Diego, CA

Answered phone promptly and directed incoming calls to correct offices.

Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Scheduled and confirmed appointments and meetings for senior management team and updated client records.

Answered phones, ran open quotes and opened order reports, call backs and set up schedules for installations.

Sent out faxes, mailers and invoices to customers.

Receptionist for a Glass company that worked with both commercial and residential customers.

Pulled bid plans for commercials jobs and worked the phones, taking messages, connecting customers to the correct departments and screening calls for the owners.

Filing, organizing and circulating files from office to storage.

08/2008 to 08/2011

Leasing Consultant

Career Strategies Inc – Costa Mesa, CA

Prepare leases, help sign move ins and assist with move outs, update traffic reports as well as marketing online.

Includes showing apartment homes, preparing renewals, appointment setting, answering phones, sending faxes, job verifications and filing paperwork.

Verified tenant incomes and other information before accepting lease applications.

Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Held high approval rating and maintained customer loyalty with top-notch service.

Collected rent and tracked resident payments and information in computer system.

Resolved conflicts between tenants regarding noise, encroachments and parking.

Distributed and followed up on tenant renewal notices.

Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Greeted clients, showed apartments, and prepared leases.

10/2004 to 02/2008

Loan Officer

CashCall – Fountain Valley

Took calls and applications, screened for requirements and monitored credit reports as well as sent faxes and email.

Worked closely with underwriters and the fraud department before signing loan documents.

Went over mortgage statements, bills and paystubs while constantly calling and updating borrowers with the status of loan.

Took between 40-70 calls a shift, worked graveyard and days, usually working between 10-12 hour days.

Recommended loan approvals and denials based on customer loan application reviews.

Maintained strict confidentiality of bank records and client information.

Submitted loan applications to underwriter for verification and recommendations.

Compiled closing packages for drafting and presentation accuracy.

Monitored pipelines to track and log status of loans.

11/2003 to 11/2004

Attractions HP

Disneyland California Adventure – Anaheim, CA

I had a great job with Disney and worked as an attractions AP.

Loaded guests, did safety checks as well as count, greeter, exit, controls, tower and midway.

Was in charge of greeting customers as they entered, checking heights, dealing with guests and ride issues.

Worked under a lead but worked most shifts unattended.

Dealt with customer relations and running rides while on a constant interaction with anywhere between 1-2000 guests a day.

Engaged safety devices and monitored attraction during operation to reduce safety risks.

Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

Operated rides and attractions according to written guidelines to reduce injuries.

Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

Exceeded goals through effective task prioritization and great work ethic.

Education

2011

Psychology

Argosy University - San Bernardino, CA

6/2003

Journalism

Trucky Meadows Community College - Reno, NV

Was a writer for the TMCC news paper.

9/2002

Journalism

Napa Valley College - Napa, CA

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