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Business Development Customer Service

Location:
Downtown, HI, 96813
Posted:
November 12, 2023

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Resume:

LORRIE SIMSEN

ad020x@r.postjobfree.com

Honolulu, HI

808-***-****

PROFILE

Results-driven, values-focused sales specialist with extensive expertise in sales and account management, most recently, SaaS applications, as well as both wholesale and retail industries. Strong successful experience in both hunting and farming. Accomplished leader in business development, team management, training, sales management, and growth planning within fast- paced settings to significantly increase profit margin and revenue. Strong expertise managing local, domestic, and international accounts while ensuring superior compliance with brand standards. Proven ability to implement goals, events, and strategies that increase efficiency, reduce operating costs, and achieve key metrics and sales goals.

AREAS OF EXPERTISE

• Business Development & Growth

• Analytic/ Business Acumen

• Strategic Planning & Direction

• Business Partnership/Relationship

Development

• Operations Management

• B2B Sales & Sales Presentations

• Strong Leadership Ability

• Customer Service

• Merchandising & Marketing

• Coaching, Mentorship, & Training

• Excellent Communication & Interpersonal

Skills

• Product Launches & Development

EXPERIENCE

Account Manager

GigSmart Denver, CO March 2022- April 2023

• Manages sales cycle from lead to close to promote staffing platform for software development startup

• Provides consultative selling approach to connect companies in securing talent more cost- effectively than traditional staffing agencies

• Executes territory sales plans to meet and exceed sales goals through prospecting, qualifying, managing and closing sales opportunities

• Develops and builds business partnerships while managing sales pipe lines for a 3rd of the nations’ customers

• Collaborates with product development and customer service representative teams to influence product improvements and provide continual best practices to work efficiently in this fast-paced environment

• Achieved Account Manager MVP status in August, September and January Director of Wholesale

K&S Hawaiian Creations – Honolulu Cookie Company Honolulu, HI Apr 2016-Aug 2020

• Accountable for all wholesale revenue as well as local, domestic, and international account management, cultivating strategic relationships with internal and external stakeholders and accounts.

• Managed strategic planning, goal setting, and profit margin planning to position the company for superior growth, resulting in an increase in operating income of 33.2%.

• Led the implementation of strategic business plans to drive growth, which resulted in a +55% sales revenue increase from 2016 to 2020 while significantly enhancing the brand footprint with key department and specialty store retailers.

• Strategized with executive staff and leadership on all aspects of product offerings and pricing to align services with each specific account's needs, which resulted in a profit growth factor of 5.8 gross margin points.

• Expertly managed and monitored all accounts to ensure strict compliance with brand standards.

• Spearheaded training development and delivery of impactful brand training for wholesale collections and product launches.

Sales Manager

Jams World Honolulu, HI Jul 2010-Apr 2016

• Championed strategic wholesale account management of domestic and international accounts for Jams World women's and men's apparel.

• Directed operations for the customer service department, including oversight of IT, data management, and design/productions for special projects.

• Cultivated a top-performing team of Sales Representatives focused on achieving seasonal and monthly sales goals while expanding the company footprint and brand presence with major departmental stores and high-priority accounts.

• Successfully opened international accounts in China and Korea.

• Played an integral role in special projects management, including event planning and organization for major trade show events while attending trade shows to prospect, identify, and secure new business.

Sales Manager

Inspiration Furniture – Honolulu Design Center Honolulu, HI Aug 2008-Sep 2009

• Directed a multidisciplinary, 25-member team to market and sell contemporary to high-end furniture, motivating teams to regularly achieve sales goals through influential leadership.

• Oversaw staff training and development of all sales personnel to educate on best practices for sales execution, customer service, order taking, and appropriate follow-through.

• Delivered exceptional customer service to build client retention and satisfaction while playing a key role in merchandising, marketing, and advertising to deliver customer-facing experiences. Sales Manager, Beauty Brand Manager, Assistant Regional Merchandise Manager, Buyer DFS Group Honolulu, HI 1995 - 2008

Held multiple key positions as Buyer, Assistant Merchandise Manager, Sales Manager. Categories managed include liquor, luxury gifts, women's and children's ready to wear, custom product development projects. Managed cosmetics, skin care, and fragrance brands in beauty category. EDUCATION

Bachelors Degree: Fashion Design - Retail Studies; Minor: Communiations Marist College Poughkeepsie, NY



Contact this candidate