Objective:

Accomplished training and development professional seeking to leverage my passion and experience to drive positive change.

Qualifications: More than 25 years of professional experience in various leadership roles.

Nielsen Project Manager 2022 to present

Responsible for the direction, coordination, implementation, execution, control, and ultimately, project completion while remaining aligned with the organization's strategy, commitments, and goals.

Plan and implement projects.

Help define project scope, goals, and deliverables

Define tasks and required resources

Collect and manage project team

Allocate project resources

Create a schedule and project timeline

Track deliverables

Support and direct team

Monitor and report and project progress

Present to stakeholders reports on progress as well as problems and solutions

Implement and manage change when necessary to meet project outputs

Evaluate and assess the result of the project

Nielsen US Field Trainer, 2013 to 2022: Conducts appropriate learning interventions based on diverse needs analysis inputs to improve knowledge, skills, performance, productivity, and quality of individuals and teams.

Deliver Training for Audio PPM Meters

Deliver Training for US Field TAM and Nano Meters

Utilizes multiple and blended training modalities including (but not limited to) OJT, coaching, brick-and-mortar & virtual classroom training/ facilitation, 1-on-1 sessions, action learning & e-learning to create the requisite learning impact.

Ongoing proficiency and mastery in multiple Field onboarding curricula and associated skills.

Stay current on products & technology, policies & procedures, knowledge & skills relative to US Field roles, and Nielsen strategy, values & direction.

Quickly assess the strengths and needs of trainees and adjust the training to meet the learner’s needs while staying true to the learning design & objectives.

In and out of the learning environment, model positive behaviors, set expectations, motivate, counsel, and follow up with trainees.

Assist in the data collection, content creation, validation, and optimization of learning interventions and knowledge management products.

Collaborate with subject matter experts to ensure training content is current, accurate, consistent, and aligned with audit requirements and business strategies.

Openly and respectfully participate in all training discussions; provide solution-based input and make logical recommendations.

Demonstrate an ongoing commitment to conducting our business according to the highest legal and ethical standards and to continually pursue excellence in Adult Learning.

Administer assessments, conduct learning events, and manage and maintain learner data under directions from Legal, HR, and the Learning Assessment & Psychometric Manager.

Live the Nielsen Values.

Nielsen Audio-Team Leader 2013 - 2018

Managed and developed a team of 22 Research Interviewers in the Dallas Global Call Center. Responsible for daily coordination, coaching, and development of the Research Interviewers' performance.

Utilize the performance management tools provided.

Maintained a working knowledge of all current and active research studies.

Served as a knowledgeable resource for team members.

Communicated and motivated research interviewers.

Fostered a positive work environment and encouraged growth.

Met production goals.

Performed administrative tasks.

Tracked and evaluated Research Interviewers' daily and monthly performance.

Administered corrective action.

Attended multiple staff meetings.

Led Team Meetings.

Processed LOA, Disability, and Workman’s Compensation Claims.

Accountable for Cycle Performance and Quality.

Maintained favorable team attrition.

Trained new ABAY class on department policies and procedures.

Coached new and existing Research Interviewers.

Trained refresher courses.

Nielsen Membership Representative- US TAM (NPM and LPM) 2013-2013

Made personal visits to potential Nielsen families without an appointment and effectively recruited families to participate in the TV and Computer (PC) ratings.

• Visited prospective households.

• Educated and recruited homes to participate in the TV and PC ratings.

• Drove to selected homes within a designated territory using personal vehicle and GPS navigation.

• Approached randomly selected homes without an appointment.

• Interviewed families to ensure they met established criteria.

• Input collected data into the computer and iPhone.

• Energized and excited homes about participating in the rating panel.

2004 –2013

Imperial Beverage Group

President and CEO

Managed, designed, and developed an international beverage distribution business, including operations and executive management, from concept to implementation.

• Developed a comprehensive business plan and portfolio, consulted with sales staff on sales strategies, and implemented sales, marketing, and PR plan rollout.

• Secured financing, warehouse/office space, and Board of Directors.

• Managed key account relationships with high-volume clients.

• Handled all distribution training operations.

• Communicated organization needs.

• Contracted vendors.

• Secured business with National Accounts.

• Trained all management and hourly staff on processes and procedures.

• Fostered and managed all Public Relations efforts.

• Secured essential visibility with the local and national press for Wineries and Brokers.

1999 – 2004

Transamerica Tax Services

Organizational Development – Team Lead

Managed assigned training projects through all design, development, delivery, implementation, and evaluation phases. Green Belt certified.

• Set learning objectives and designed and developed content training.

• Managed training projects from needs analysis to delivery.

• Consulted business units, analyzing training needs and requests.

• Determined the most efficient and effective training media.

• Delivered Professional Development courses.

• Identified and implemented solutions to performance problems.

• Developed job aids to support performance and participant learning.

• Mentored team members in implementing new course materials and techniques.

• Assisted team members in the development of professional skills.

• Evaluated training effectiveness.

• Increased accuracy rate in assigned department’s production. (99.2%)

• Delivered training supported departmental service levels. (48hrs)

1998-1999

Sprint Telecom

Senior Training Program Manager II

Managed assigned training projects through all design, development, and delivery phases. Managed three training sites. (Dallas, Atlanta, and Denver)

• Managed the delivery of the training and education programs.

• Designed and developed training packages.

• Conducted and implemented needs assessments.

• Identified and communicated organizational and developmental needs.

• Recommended and implemented appropriate solutions to support learning.

• Coordinated with managers to determine training strategies and delivery plans.

• Contracted external consultants, vendors, and services.

• Planned, evaluated, and implemented new training courses.

• Designed and implemented refresher courses.

• Evaluated training and education activities.

• Planned and conducted Team Building Training.

• Submitted RFPs for Vendor Training.

1994 – 1998

First USA Paymentech, Inc.

Senior Training Specialist - Quality Service Management –Team Lead

Responsible for conducting “Train the Trainer” sessions for new and existing Trainers on hardware, software, and newly released products.

• Managed new and existing Trainers for two sites. (Dallas, Tampa)

• Developed curricula and edited technical documentation.

• Completed instructional design for Retail Applications.

• Planned, evaluated, and implemented task-oriented training courses.

• Organized and conducted Team Building and Quality Service Training.

• Tested new products.

• Served as SME (Subject Matter Expert) on Implementation Teams.

1993 - 1995

Nations Bank of Texas

OJT Trainer / Senior Customer Service Specialist

Assisted in training new employees on job responsibilities, procedures, product questions, and customer escalations handled in a call-center environment.

1991 - 1993

Travelers Express Money Orders, Inc.

Merchant Trainer / POS Technician

Conducted New Hire training and technical training of merchant customers. Developed and delivered new employee training manuals and guidelines. Performed troubleshooting of electronic money order dispensing software and hardware problems and researched customer accounting inquiries.

Education: Business Administration/Marketing

1985-1989 Texas Woman's University; Denton, Texas

Professional Certification and Memberships

2021 University of South Florida Muma College of Business Diversity, Equity, and Inclusion in the Workplace Certification

2004 Six Sigma Certified Trainer

2003 Six Sigma Green Belt

2001 the University of Oklahoma Training and Development Certificate

1995 - 2004 Member of the American Society for Training and Development

Additional Nielsen Accomplishments:

2023 Diverse Leadership Network Mentor

2022 WIN Regional Leadership Team

2021 Project Team - GROW

2021 WIN Speed Mentor - Mid Career Level Leadership Conference

2020 BRG Co-Chair - Southwest

2020 SABLE Advisory Board Member

2017 - 2020 BRG Regional Leadership - SERV Midwest

Awards

2022 Nielsen: Circle of Excellence Award

2022 Nielsen: Diverse Leadership Network Graduate

2022 Nielsen: SIMPLY Excellent Silver Award: Special Projects

2021 Nielsen: SIMPLY Excellent Silver Award: nPedia Rollout

2020 Nielsen: Heroes of 2020 presented by Senior Management

2018 Nielsen: SIMPLY Excellent Silver Award

2017 Nielsen: Dallas Call Center Round of Applause Team Winner

2017 Nielsen: Dallas Call Center Best Quality Week 2 and Week 9

2008 Ernst & Young Entrepreneur of the Year Award Nominee

2008 Iota Phi Lambda Sorority- Dorethea N. Hornbuckle Business Entrepreneur Award

2008 Named Super CEO- Business Assistance Center Inc.

2007 Trailblazer Award from The Dallas Business and Professional Women’s Club

2006 Women of Visionary Influence- Business Award

2005 Vision Maker Award from Southern Dallas Development Council

Civic Work

Angles 2 Angles - Board of Advisors

American Heart Association - Women with Heart Advisory Board Member

National Association of Women Business Owners Board Member – Director of Outreach and Diversity

Oaklawn (Lee) Park - Board of Directors

Women’s Business Council – Board of Advisors

Dallas Fort Worth Minority Business Council- Small Business Advisor

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