MARCY A. ARTHUR

** ******** *****; Orchard Park, NY 14127 (M) 716-***-**** ad01y8@r.postjobfree.com QUALIFICATIONS SUMMARY

Highly dependable professional with demonstrated ability to engage clients, run activities, interface across organizations, and exercise financial acumen. Proven success working with clients, financial transactions, brokers, outside resources, coworkers, and students. Developed astute ability to perform retail bank transactions, high school library administration plus home mortgage processing and underwriting. Integrity, work ethic, interpersonal skills and drive to succeed led to consistent expansion in duties and promotions resulting in ongoing added responsibility. Core Competencies

• Working with numbers • Managing difficult situations • Multitasking under pressure

• Flexibility and adaptability • Teamwork • Organized and detail oriented

• Communication • Maintaining confidentiality • Time and deadline management

• Personable and compassionate • Computer interface • Satisfying customers

• Building rapport • Data processing • Handling cash PROFESSIONAL EXPERIENCE

M&T BANK – East Aurora, NY

Universal Banker and Teller. Greet and provide support for customers, including: Financial services consulting such as needs identification, savings and loan products presentation and interest rate discussions, opening, maintaining and closing accounts, routine deposit, withdrawal and check cashing transactions, processing loan payments, ordering checks and replacement debit cards, printing bank statements and account histories, putting travel alerts on, issuing official checks, ordering foreign currency, accessing safe deposit boxes, telephone inquiries, engaging them in feedback surveys. Perform customer support within procedures, including: Service guidelines, cash drawer and vault security, customer’s identity and financial information verification, payee and maker signature authentication, ATM/Credit card updating, maintaining coin and currency availability, electronic journaling, daily negotiables validation plus night drop accounting and processing. Other achievements:

Maintaining typical daily gain/loss performance goals.

Internal M&T “High Fives”: Attitude, teamwork friendly and professional.

External M&T “High Fives”: Customer service and complimentary feedback.

District Manager recognition for elderly customer care situation.

Handling difficult customers.

Four (4) weeks of offsite support services and procedures training. 2022 to 2023

ORCHARD PARK CENTRAL SCHOOL DISTRICT / SENIOR HIGH – Orchard Park, NY Library Aide. Opened library, processed department mail and interoffice correspondences, trained and oversaw library aides, handled books including downloading MARC encoded records and processed new books, student computer support such as Google Docs and Turnitin.com, coordinated teacher lab requests, processed student ID’s, student discipline, scheduling, processed all inter-library loans (ILL’s), generated monthly statistics, interfaced with outside vendors, inventory, fire marshal, printer/copier support, reporting and record keeping plus managed AV equipment, Books Are Fun and BJ Wholesale Club corporate membership. Other achievements:

Assessed and solved over 50+ student chrome book issues.

Oversaw the BOCES ILL system requests from over 100 schools. Special Education Aide. Supported teachers in building student trust and goodwill, kept students on task and helped them achieve grades for graduation. 2012 to 2022

2007 to 2012

SHERWOOD HOME MORTGAGE CORPORATION – Northborough, MA Mortgage Processer (part-time). Assisted prospective home buyers with completing loan applications. Compiled financial information for proof of income, assets and debt. Examined credit information. Calculated loan to value, payment to income, and debt to income ratios. Presented loan opportunities to underwriters for funding determination under conventional, FHA and other program guidelines with varying terms. Worked closely with borrowers, underwriters, and loan officers to secure mortgage commitments and close loans. 1999 to 2000

SPECTRUM HOME MORTGAGE CORPORATION – Pittsford and Williamsville, NY Mortgage Processor and Underwriter. Processed mortgage applications for first year. Promoted to underwriting. Analyzed mortgage applicant delinquency risk. Reviewed financial information, appraisals, repairs noted, flood zoning, sales contracts, title commitments, insurance and other records. Verified creditworthiness and identified necessary loan conditions. Approved loans for closing in accordance with current industry regulations, loan product features, bank polices and underwriting guidelines. Documented decision criteria. Transmitted underwriting decision with any conditions to mortgage processor and loan originator. Developed working knowledge of bank, attorney, insurer, appraiser, inspector and realtor relationships. 1987 to 1991

EMPBANQUE CAPITAL CORPORATION – Rochester, NY

Credit Examiner and Loan Processer. Provided loan application assistance for potential homeowners. Assembled payroll records, tax returns, bank statements, credit reports, proof of assets and debt plus other documents. Assessed financial information to help demonstrate borrower creditworthiness to the mortgage underwriter. 1986 to 1987

FIRST FEDERAL SAVINGS AND LOAN BANK – Rochester, NY Operations Clerk III. Performed basic accounting functions. Bank Teller (part-time): Staffed teller counter and drive-up windows on weekdays and assumed Head Teller responsibilities on weekends.

1985 to 1986

1983 to 1984

MARINE MIDLAND BANK – Rochester, NY

Internship. Provided support for consumer credit department. 1985 OTHER PART-TIME FINANCIAL EXPERIENCE

HOME OFFICE ACCOUNTING: Bookkeeper and Payables. Perform regular monthly savings and checking account reconciliation. Routinely monitor cashflow plus prepare and submit timely paper bill payments. Setup and administer all online banking and bill payments with electronic funds transfer as technology came on stream. Manage and resolve occasional credit card fraud incidents. Other achievements:

Helped secure and manage 5 mortgages, 2 refinances and 4 home equity credit lines.

Coached daughter through 4-year high school Academy of Finance program.

Assisted with finance arrangements resulting in university degrees for 3 daughters.

Sustained personal credit score over 850, with latest Experian score recorded at 893. 1991 to present

FIBERGLASS REINFORCED PLASTICS INSTITUTE, INC: Assistant Treasurer. Our family operated nonprofit corporation. Performed regular monthly savings and checking account reconciliation. Maintain awareness of financial affairs in the event of incapacitation or death of the President (husband).

2003 to Present

FABRICATION AND SITE SERVICES, INC: Assistant Treasurer. Our family-owned corporation. Performed regular monthly savings and checking account reconciliation. Maintained awareness of financial affairs in the event of incapacitation or death of the President (husband). 1999 to 2005

EDUCATION

MERCYHURST COLLEGE – Erie, PA / Nazareth College – Rochester, NY Graduated 1985 Bachelor of Science in Business Administration, Management and Sociology Major COMMUNITY

ST. MARK’S EPISCOPAL CHURCH – Orchard Park, NY 2007 to Present Voluntary Work: Eucharistic Minister, Intercessor, Lay Reader and Lay Pastor SPECIAL INTERESTS

Biking, hiking, group exercise, boating, beaching and swimming 102623V1

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