Roger Howard

Parker, CO *****

ad01xu@r.postjobfree.com

+1-720-***-****

Results-driven Sales Manager bringing 28+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

Accomplished National Sales Director/Manager experienced in inbound and cold calling and leads management. Successfully turns tough prospects into lucrative clients with persuasive communication skills and Marketing and Processing expertise.

Authorized to work in the US for any employer

Work Experience

Customer Service / Client Mgr

J&R Enterprises, Inc Denver CO - Denver, CO

July 2013 to Present

Customer liaison between company and client that maintained service Developed and implemented strategies to increase productivity for cross sales and call close response time.

Generated process and tracking through our workflow strategy. Tracked weekly call levels and sales to develop senior leadership reports.

Kept up with latest trends and recommended enhancements to enhance company product offerings. Managed and trained new hires. This includes scheduling to increase our inbound call ratio efficiencies National Sales Director

Apex Merchant Services - Denver, CO

February 1999 to Present

Researched and identified potential customers and new market opportunities on continuous basis to maintain sustained revenue growth.

Determined annual unit and gross-profit plans by implementing marketing strategies and analyzing trends and results.

Maintained productive national sales staff by strategically recruiting, orienting, and training top-notch employees.

Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.

Stayed up to date with new product launches and kept sales team members on board with changing plans.

Hired and motivated 80-member sales team achieving over $15,000,000 in new sales per year. Participated in events, attended training seminars, and traveled manufacturer product showcases and off-site locations.

Motivated staff to become top sales closers and exceed benchmarks. Arranged and implemented sales department improvements, including updates to company marketing, cost analysis and presentations.

Acknowledged nationally for generating revenue, acquiring high-profile clients, and maintaining high customer retention record.

Recruited, interviewed, hired, and trained talented sales staff of 80 employees to outperform the competition.

Gave sales presentations, negotiated contracts, and promoted services to customers. Warehouse Supervisor

Saxton Industries - Denver, CO

July 1986 to January 1991

Provided information to shipping and receiving personnel regarding inventory stock. Trained staff on material handling processes to reduce shipping times. Complied with all standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.

Implemented organizational processes to ensure more cohesive operation and better-quality service. Assessed employee performance and facilitated commendations and discipline, as necessary. Successfully met all accuracy standards through consistent oversight, detailed record keeping and implementation of process improvements.

Monitored all processing equipment and machinery for proper start-up, operation and shut down. Supervised inventory records and accurately noted all merchandise transactions that affected inventory. Supervised scheduling for freight and package shipments and managed return and transfer procedures. Safeguarded compliance standards by delivering support to production staff to continuously met milestones and goals.

Monitored daily shipping, handling, and receiving to promote smooth operations within warehouse. Verified that materials were stored in correct designated areas throughout warehouse and monitored inventory control levels for replenishment needs.

Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance. Scheduled all warehouse employees and managed resource allocation to ensure efficient operations. Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality, and safety.

Education

Business and Marketing

Jones Business College - Denver, CO

Skills

• Work flow process

• Sales tracking

• Team oversight

• Persuasive negotiations

• Exceptional multi-tasker

• Product and service

• Compelling leadership skills management

• Team oversight (10+ years)

• Excellent communication skills (10+ years)

• National account management (10+ years)

• Continuous improvements

• Marketing strategy (10+ years)

• Superb time management (10+ years)

• Negotiations expert and strong (9 years)

• Team building (10+ years)

• deal closer (10+ years)

• Inventory management (5 years)

• Rapport and relationship building (10+ years)

• Consultative and relationship

• Sales presentations selling (10+ years)

• Resolution-oriented (10+ years)

• Sales process (10+ years)

• Manage inbound levels

• Call level efficiency (10+ years)

• Hire / training (10+ years)

• Manage service level efficiency

• Exceptional multi-tasker (10+ years)

• Maintain all customer service

• Product knowledge satisfaction ratios

• Contract Negotiation

• Sales Management

• Warehouse Management

• Warehouse Supervisor Experience

• Logistics

• Recruiting

• Process Improvement

• Supply Chain

• Project Management

• Shipping & Receiving

• Pricing

• Merchandising

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