Karen L. Rausch

** ****** *****

South Elgin, IL 60177

312-***-****

Objective: To bring enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through 20 plus years of experience in customer service and office management.

Experience:

Parts Specialist – Current

Wittmann Battenfeld Inc.

Customer Service and Order Entry with robot parts and support auxiliary.

Manual and Infor database look up with robot prints.

Office Assistant 2016

Duratherm

Enter Sales Orders, Accounts Receivables and Accounts Payable

Customer Service and Service Department

D&S Communications 2014 – 2015

Enter orders, track & process orders to completion

Phone customers to schedule installation of security device

Schedule technicians to install security device

Personal Sales/Estate and EBay

Data Marketing

Heritage Crystal Clean 2012

Phone potential customers (100+ daily) to purchase their used motor oil

Confirm company information and tank size. Also assist with any special requests

Elderly Care for mother with Alzheimer’s in Roselle, IL

Dr. and Mrs. Robert Carlson

Administrative Assistant, Customer Service, Purchasing & Inside Sales

Groebner & Associates 2004 - 2009

Using FACTS software, determined shipping priorities and prepared packing lists for daily shipments

Prepared reports and placed orders for inventory and special order items

Tracked purchase orders and inventory receivables and identified and tracked back orders

Performed periodic and occasional spot check of inventory

Primary customer service contact to answer questions and take telephone orders

Entered sales orders into Citrix system for email, fax and telephone customers as well as outside salespeople

Homemaker with two children ten years.

Office Manager

AmerGraphics Corporation (AGC) 1982 - 1993

Performed all Accounting and Administration functions for plating company for printing industry including the following:

Accounts Payable, Accounts Receivable, Payroll Processing and Payroll Tax Processing for 8 person office

Handled all customer service calls and processed orders including shipping for Interstate and International orders

Qualifications:

Microsoft Office Suite, Citrix, FACTS, Quickbooks, SAP, Data Pro for windows and Sage.

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