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Administrative Assistant Customer Service

Location:
Staten Island, NY
Salary:
open
Posted:
November 11, 2023

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Resume:

GHITANA RAIFE

**** ******** **** ***** ***#H**

Staten Island, New York 10303

Mobile: 718-***-****

Email: ad01x4@r.postjobfree.com

QUALIFICATIONS

Energetic professional with extensive training and experience in the field of education. Ability to work within staff, parents and administration. Expertise in pupil management, counseling, curriculum and program development. Served with educational staff at the pre-school and elementary levels in the area of childhood developmental disorders. Seeking a position where my experience and talents can be best utilized. PROFESSIONAL EXPERIENCE

August 2019- Present Hampton Inn and Suites, Staten Island, New York, 10314 718-***-**** Housekeeper/Room attendant

Clean guest rooms and bathrooms as well as the main areas of the hotel Provide new sheets and supplies for the guest rooms and bathrooms June 2019-August 2019 Fairfield Inn and Suites, Staten Island, New York, 10314 Various job duties depending on the time of day which include: Guest Services, Concierge, Breakfast Cook, Server

\ In the morning:

o Set up breakfast buffet area

o Help cook breakfast as well as assist guests with preparing their meals o Serve guests meals as well as provide help with any concerns they may have with their meal o Clean the dining area and kitchen once breakfast was over

· In the afternoon/evenings:

o Manage the office/front desk

o Answering incoming phone calls and book rooms

o Accept customer payments and provide receipts

o Accept customer ‘wake up call requests’ as well as provide the ‘wake up call’ o Assist in training new hires

Feb 2016 – June 2019 College of Staten Island (CSI) Staten Island, New York Center for Academic Advisement (CAAS) Administrative Assistant Responsibilities include: Greets customers, visitors, and others in a professional manner; screens visitors and phone calls as directed; refers visitors to appropriate offices. Uses standard computer software and other office technology to input, format and transcribe documents; makes photocopies and sends faxes; inputs and formats spreadsheets; prepares screens for presentations; inputs and formats publications; creates mailing labels; creates and tracks e-mails; locates web pages. maintains paper and/ or electronic files using established procedures; retrieves files as requested. Update advisor and appointment information and databases as required. Attends special forums and training sessions. Aug 2014 – Oct 2014 Kiddie Academy, Staten Island, New York Teacher’s Aide

Responsibilities include: Worked with teachers to develop units and individual lesson plans. Provide individual and small group instruction. Carry out the daily responsibilities as per the position. *Provide 1:1 instruction to a student with special needs (Paraprofessional) Mar 2014 – May 2014 College of Staten Island (CSI), Staten Island, New York Starbucks Café, Cashier and Customer Service

Responsibilities include: Make coffee, espresso drinks & baking desserts. Dining Services, Cashier and Customer Service

Responsibilities include: Prep food and cook. Drive company van to main storage facility to pick up food and supplies. Sep 2007 – June 2013 Immaculate Conception School, Staten Island, New York School Librarian & Media Specialist

Responsibilities include: Purchasing and acquisition of all reading material for the school library. Coordinated community activities as a liaison to parents and teachers. Organized special events and activities for academic enrichment. Conducted mini workshops for students and parents for literacy. Worked with teachers on special literature projects. Collaborated with teaching staff to integrate literature into classroom curricula themes. Coordinated all activities related to the organization and operation of a school library.

(The Immaculate Conception School was closed by the NY Archdiocese in June 2013). Teachers Aide

Responsibilities include: Worked with teachers to develop units and individual lesson plans. Provided individual and small group instruction. Kept daily and periodic records for individual students. Assisted in the creation of Individual Education Plans for special needs pupils. Carried out the daily responsibilities as per the position.

Oct 2001 – Mar 2006 Eden II Program, Staten Island, New York Behavioral Specialist

Responsibilities include: Report to classroom Psychologist or Behavioral Analyst. Provide the students and teachers with additional support and resources in support of Individual Education Plans. Support teacher's aides. Assist classroom teacher in behavior referrals for the psychology department. Train staff, parents and interns. Document and graph all students (maladaptive and aggressive) behavior data.

SOFTWARE/SYSTEM SKILLS

Computer literate: Experience in Windows, Microsoft Word, Power Point, and Excel. EDUCATION & CERTIFICATIONS

June 2012 The College of Staten Island (CSI)

Staten Island, NY

Degree: BA in Psychology

Aug 2008 The College of Staten Island (CSI)

Staten Island, NY

Degree: AA Major: Science Letters & Social Sciences

● Certified Teachers Aide

● First Aide/CPR certified

● Training in Infection Control/OSHA

● Preventing Shaken Baby Syndrome

● Preventing Sudden Infant Death Syndrome & Promoting Safe Sleeping

● School Violence Prevention and Intervention

● Reporting of Child Abuse and Maltreatment

● "Safer Spaces" - Safe Environment Program, Archdiocese of NY

● SCIP

● Home Health Care Attendant

● Nursing Assistant

● Licensed Cosmetologist

REFERENCES AVAILABLE UPON REQUEST



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