Roxana Radulescu

*** ****** ***, *********, ******* N2E 4C2

ad01wt@r.postjobfree.com / 226-***-****

Summary

Demonstrated PC skills: EXCEL, MS Office, Outlook 365, AWD, Repsource, MPS, Oracle, Amiga, Standard Life, GMP, SSU Workflow, Corfax and Mainframe

Ability to manage fluctuating volumes of work and to set short term priorities.

Highly developed client service skills and ability to respond with tact, diplomacy, discretion, and professionalism.

Strong organizational and time management skills for a high volume, deadline driven environment.

Fluent in English, Romanian and more then familiar with French Work Experience:

Researcher: Manulife Financial: 2020-2023

• Investigate and resolve inquiries.

• Assist with ad hoc projects as required.

• Provide excellent customer service to our internal partners.

• Placed and identified work for all lines of business into the correct processing queues.

• Strong knowledge with all processes and procedures under the Imaging Services umbrella

• Maintained excellent service standards and skills. Responsible for dealing with customer's requirements and sensitive problem situations.

Proctor: Conestoga College, Kitchener

2019-2020

• Assist with setting-up examination area by laying out examination materials before students arrive and assist with directing students to their seats.

• Check student ID (and send them to the One Card office for temp ID during business hours if they forgot their ID)

• Make all announcements regarding exam procedures, including all emergency protocol.

• Respond to general student questions and clarify aspects of the examination which are unclear.

• Monitor student conduct during the exam and act upon suspicion of any form of cheating, breaking the rules of the examination room.

Researcher: Manulife Financial, Waterloo 2008 – 2019

• Provided Business Units with both hard copy and soft copy images by investigated through all systems.

• Created CSD directly from e-mails to AWD as per business unit or client request.

• Accurately redirected work to proper queues to avoid potential delay for downstream processing and financial impact. I was a Senior Matter Expert for Client Financial Services.

• As Senior Matter Expert I trained coworkers for the following Business lines: Group Benefits, Manulife Investments, Manulife Securities, Manulife Bank, Individual Life Insurance, Group Retirement Solutions, Manulife Mutual Funds, Standard Life and Affinity Markets.

• Placed and identified work for all lines of business into the correct processing queues.

• Strong knowledge with all processes and procedures under the Imaging Services umbrella

• Maintained excellent service standards and skills. Responsible with dealing with customer's requirements and sensitive problem situations.

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Deposit Administrative Assistant: Manulife Financial, Waterloo 2008

• Processed and verified bank deposits and cancellation requests.

• Supported inquiries as they relate to processing premium payments, and provided administrative and project support while managing general correspondence and prepared and distributed daily reports

• Recorded accurately and in a timely manner on a various system.

• Consistently achieved individual productivity, quality goals and service standards as defined to the department’s clients.

Administrative/Payroll Assistant: Orwin Automation, Washington 2005 - 2007

• Provided accurate information to customers primarily via the telephone, memo, or e-mail.

• Coded information according to established coding manuals and data entry

• Developed and maintained positive customers relations.

• Maintained open communication to ensure accurate payroll administration. Claims Assistant/Auditor: Manulife Financial, Waterloo 2000-2005.

• Researched missing information in Health and Dental Claim

• Ensured that personal loans are selected according to corporate guidelines and are rated accurately on the mainframe computer system.

• Checked batches of applications to ensure the same investment type and resource center where applicable.

• Calculated totals of loans in batch, and input batch as per system procedures and make corrections as necessary.

• Activated (fund loans) batches on system, print batch sheet and client letter. Payroll Administration/AP/AR: Trico Arges, Pitesti 1991-1999

• Collected information, issued, and distributed payroll records. Experienced in invoicing, credit, and collection of accounts.

• Performed routine bookkeeping duties such as preparing invoices and bank deposits.

• Maintained and updated manual and computerized filing, inventory, mailing and database systems.

• Performed high-quality customer service, assisting customers in all aspects with orders, inquiries and claims/complains.

• Responsible for monitoring banking administration with proven knowledge in accounts payable and receivable

• Processed, verified, and balanced financial records and business transactions.

• Examined accounting records and prepared financial statements.

• Coded information according to established coding manuals and data entry Education, Volunteer Experience, Related Skills

Accounting and Computer Applications Diploma

Toronto School of Business (2001)

Bachelor of Science Degree in Finance and Accounting Economic Studies: Bucharest (1990-1995)

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