EMEKA CHARLES NNACHI

ad01wo@r.postjobfree.com 519-***-**** 619, Wild Ginger Avenue, Waterloo

A Business Analyst with cross-sector experience in Project, Quality and Systems Improvement supporting change and transformation. My skills cut across service-oriented delivery and process optimization in customer-facing business environments with ‘can-do’ attitude and effective communication. The analytical, strong stakeholder engagement and requirements management skills I apply, enhance both data and SDLC operational efficiencies. My wealth of experience in Business Analysis enhances my appreciation of ‘best practice’ Requirements Elicitation, Analysis, Documentation, and Management. I desire an opportunity to move my career to the next level.

SKILLS, SOFTWARE AND TOOLS

•Software development and Testing Lifecycle

•Power BI

•Jira and Confluence, Azure Migration (PaaS, IaaS, Iac)

•Microsoft Dynamics/NAV, Salesforce/Siebel

•Microsoft Teams, Zoom and WebEx

•Microsoft Suite (Word, Excel, PowerPoint)

•SQL

•CRM, HR and ERP

•Wireframes and Mockups

•Azure Migration (Infra, App & Database)

•System Integration SAP-BW & 4Hana

•MS Project AND SharePoint

•Business Process Re-engineering

•API Systems Integration (Web methods)

•Process analysis and modeling

•MS Visio 2.0

•User Acceptance Testing

•Scrum Methodologies

•Agile and Waterfall Methodologies

•Quality Assurance and Management

PROFESSIONAL EXPERIENCE

Business Analyst & Consulting

Jaeger Consulting Group Ontario, Canada Sept 2023 – Till date

•Liaised with business stakeholders across the enterprise to redesign business processes around end-user’s needs, based on evidence not assumptions, to deliver simpler, clearer, faster services

•Business requirements gathering, capture and validation of software fit gap analysis including creating balanced scorecards and assessing software market and tools for client fit.

•Identified and used the most appropriate business analysis tools and techniques to document outcomes from requirements elicitation activities, process and system design and redesign, business modelling and other tasks and make this information available to all stakeholders.

•Led the negotiation and redesign of business processes with digital technology integration using highly developed analytical, influencing and negotiation skills with all stakeholders

•Ensured that elicited requirements are approved prior to evaluation and selection or development of a solution.

Business Systems Analyst

Fidelity bank Nig plc Feb 2015 – Aug 2023.

•Liaise with business and technical stakeholders to elicit requirements, business flows, system architecture design, upstream/downstream dependency & regulatory policies etc.

•Facilitate system design sessions (JAD) and create/author business requirement documents (BRD), functional requirement documents (FRD), business architecture documents, use cases, user requirement specification (URS) documents, current and future states process documentation, and workflow documentation, Functional Test Plans, Test Cases, Production Deployment plans, Requirements Traceability Matrix, etc.

•Collaborate with Tech Lead to design new functionalities by analyzing requirements, constructing workflow matrix and diagrams, studying system capabilities etc.

•Create Jira Epics, User Stories and Acceptance Criteria for new projects, maintain Jira requirement for enhancement initiatives.

•Lead the assessment of business needs, AS-IS and TO-BE business process modeling, utilizing tools like MS Visio BPMN 2.0

•Support design, development, testing and implementation of use cases and engage cross-functional business teams to navigate and understand significant business process changes that will occur as a result of the implementation.

•Support business solution design sessions with key stakeholders to understand and map the current state business process, highlighting changes post-upgrade in future state documentation.

•Lead business process transformation and facilitate and manage stakeholder and client relationships to support the design and rollout of solutions and meet business and enterprise needs.

•Identify and develop use cases based on requirements, business flow diagram to simplify requirements for technical team.

•Assist in the development and documentation of test case scenarios to validate logic for test rules and cases and work collaboratively with teams to provide internal training material.

•Create and document feasibility studies, business cases, technical assessment, RFP/RFI requirements, projects charters, user manuals, systems manuals, policies, processes, and procedures.

•Conduct pre-QA “smoke test”, as required, to ensure basic concepts of Client requirements has been met.

•Perform as Test lead, to guide the business SMEs through the process of User Acceptance Testing (UAT) to ensure business requirements are sufficiently identified.

Business Systems Analyst

Diamond bank Nig plc Oct. 2012 – Jan 2015

•Collaborated with project manager(s), other BSAs and developers to identify, document and manage the business and system requirements/specifications for various projects that may be cross functional and technically complex.

•Elicited requirements from Stakeholders by leveraging on techniques such as workshops, JAD sessions, interviews, document analysis etc.

•Ensured that business requirements/specifications are complete, correct, consistent, concise, achievable, and obtained signoff from the business owners.

•Performed system analysis, including data analysis and data mapping, and collaborated with the Development Lead on system design / architecture and articulates solution design in Technical Specifications

•Provided support to the project manager/manager in developing and maintaining project timelines and

project status

•Developed test plans/strategies, prepared required test cases and expected results, and executed test cases to ensure that initiatives being implemented are fully tested and meet the expected objectives.

Business Analyst

Trevin Foundations ltd Mar 2010 – Jan 2012

•Gathered requirements with all stakeholders inclusive of documentation for use cases, system specifications and workflow diagrams.

•Conducted detailed data analysis, data modeling, mapping, and flow to support system functionality, and integration

EDUCATION AND TRAINING

B. Sc. Finance-and Banking Jan. 2010

A minimum of 3 years of relevant experience

Excellent written and oral communication skills – including the ability to summarize and present complex information to all levels of the business

A driving curiosity to understand why and how things work (or don’t)

An analytical mindset and strong problem-solving skills

Extreme attention to detail

Experience and competence in the analysis and comprehension of data

2 years of experience working with Salesforce

International Education/Exchange experience preferred

Readiness to grow and develop yourself, our client group, and our Company

Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem-Solving) and culture

Contact this candidate