SHANNON WILLIAMS

**** ******** ****., ******, **. 850-***-**** ad01we@r.postjobfree.com

Objective

To obtain a position in which I could utilize my organizational skills. Also, I would like to work in a position that I can pursue a career advancement

Experience

Wipro

East Brunswick, NJ

10/2022-03/2023

Customer Service Representative/Call Center

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Teleperformance

Panama City, FL

01/2022-06/2022

Customer Service Representative/Call Center

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Florida Department of Health

Milton, FL

03/2021-06/2021

Senior Clerk

Greeting clients into establishment

Keep my desk area clean and tidy

Knowledge and use of use of Microsoft Excel, Word, and PowerPoint

Taking applications for services

Documentation of confidential customer information

Food Outlet

Milton, FL

03/2020-03/2021

Cashier

Greeting customers

Assisting in sales

Answering questions about products, services, and merchandise

Daily, weekly, and monthly upkeep of facility

Dollar Tree

Milton, FL

02/2016-11/2019

Sales Associate

Greeting customers

Assisting in sales

Answering questions about products, services, and merchandise

Daily, weekly, and monthly upkeep of facility

All other cashier duties

United Way (Volunteer Placement Workforce)

Milton, FL

10/2013-04/2014

Front Desk Clerk

Greet clients and partners, Answer First call for Help line

Receive email, taking incoming calls, and record messages for staff

Keep front/desk lobby organized and tidy Daily, weekly, and monthly upkeep of facility

Transfer calls to different staff members/other offices

Assist in campaign and program projects as needed

Knowledge use of Microsoft Excel, Word, and PowerPoint\

Take applications for direct services Assist with Interfaith Ministries incoming clients Keep track of facility calendars and important dates

Big T Family Restaurant

Milton, FL

02/2007-01/2012

Cashier/Waitress/Cook

Greet customers establishment

Assist customers by providing information and resolving their complaints

Receive payments by cash, check, credit cards, or automatic debits

Issue receipts, refunds, credit or change due to customers

Establish or identify prices of goods, services, or admission Tabulate bills using a register

Maintained clean and orderly checkout area and complete other general cleaning duties such as mopping floors and emptying trash cans Cleaned office as well

Stock shelves and mark prices on bulletin and other Drive-thru sign

Education

Locklin technical College

Milton, FL

08/2020-05/2022

Legal Administrative Assistant

ICDC College

Culver City, CA

05/2012-06/2014

Business Administration A.S

Computerized Accounting

Tax Course

Florida Technical College

De Land, FL

05/2022-05/2023

Medical Billing and Coding

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