Resume

Marmar Hussein (Marmar)

Email: ad01w1@r.postjobfree.com, Cell: 405-***-****

Brief Bio

Marmar Hussein is experienced in Accounting and Restaurant management. She has been a dedicated and results-oriented restaurant general manager with more than 7 years of experience leading high-performing teams and delivering exceptional customer service. She was assigned to her position as a restaurant manager of Golden Chick Stillwater on the second day the store was opened in Stillwater and she successfully managed the business, operating it with high efficiency and excellent commitment. She has proven expertise in staff development, operations management, and revenue optimization. With a background in accounting from the university of Cairo, she is adept at fostering a good resource management, keeping costs at the minimum, account accuracy, ensuring adherence to quality standards, and driving business growth in a positive work environment.

Education:

Al Malik Alsalih High School, Old Cairo, Egypt, 2003-2005

Bachelor of Science in Accounting, Cairo University, Giza, 2006-2009

Work Experience:

Golden Chick Stillwater 2018 to 2023

- Directing daily restaurant operations, overseeing a staff of 15 and managing key front and back-desk functions.

- Implemented cost-control measures, resulting in a 9% reduction in operational expenses while maintaining quality standards.

- Introduced new menu items and seasonal promotions, contributing to a 15% increase in average check size.

- Developed and executed employee training programs, leading to improved service quality and reduced customer complaints.

- Fostered a collaborative work environment by facilitating regular team meetings and promoting open communication.

-Maintained compliance with health and safety regulations and conducted regular inspections to ensure a clean and safe environment.

Assistant Restaurant Manager: Granny’s Kitchen Stillwater, OK

- Assisted in managing daily operations, including inventory control, staff scheduling, and customer relations.

- Collaborated with the culinary team to redesign the menu, which led to an overall increase in sales.

- Implemented a streamlined reservation system, optimizing table turnover and enhancing guest satisfaction.

- Trained and mentored new hires, contributing to a reduction in staff turnover within the first year.

- Conducted regular performance reviews and provided ongoing feedback to ensure staff development and engagement.

Skills:

- Team Leadership and Staff Development

- Operations Management

- Customer Service Excellence

- Budgeting and Cost Control

- Menu Planning and Development

- Inventory Management

- Staff Training and Mentoring

- Problem Solving and Decision Making

- Communication and Interpersonal Skills

Certifications:

- Food Handler Certification

Languages:

- Fluent in English and Arabic

References:

Mujahed Nemer, Former Shareholder Golden Chick Stillwater, (ad01w1@r.postjobfree.com) Cell: 580- 716-5047

Mohammad Mahmoud, Owner Granny’s Kitchen, Stillwater, (ad01w1@r.postjobfree.com) Cell: 405-600- 4473

Ameed Nemer, Former Shareholder, Golden Chick Stillwater, (ad01w1@r.postjobfree.com), Cell: 580-***-****

Abubakarr Mansaray, Research Project Manager, Oklahoma Water Resource Center, Oklahoma State University, Stillwater OK. (ad01w1@r.postjobfree.com) Cell: 405-***-****

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