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Customer Service Data Entry

Location:
Phoenix, AZ
Posted:
November 11, 2023

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Resume:

Elizabeth Becotte

ad01vk@r.postjobfree.com

720-***-****

Prioritization and problem-solving

Organization and Planning

Attention to Detail

Customer service

Teamwork and Delegation

Flexibility and Efficiency

Monthly Reporting

Microsoft Word, Excel, Outlook, PowerPoint, Access Google docs, QuickBooks, AllData, PGTITS

Calendar Management

Accurate Data Entry

Inventory and Supply Management

Editing and Proofreading

Basic AR and AP processing

Billing and Record-Keeping

Business Knowledge Project Management and Development

Professional and Academic Achievements

Mike Naughton Ford – Aurora, CO

Certificate of Achievement for Top District Area Sales

Ford BlueOval – Denver, CO

Business and Financial Training/ Accounting Reconciliation Training

Roush Industries – Henderson, CO

Certificate of Achievement for Top Area Customer Service

ROP Program – Redlands, CA

University of Redlands A.A. Graphic Design

Redlands High School – Redlands, CA

Diploma

BPR COMPANIES, LLC. – Litchfield Park, AZ

Executive Assistant/ Marketing Manager

3/2023 to present

Providing excellent organization for personal and professional daily tasks helping to maintain a clear separation from personal and professional tasks for multiple business entities. Answer all incoming phone calls for multiple. Managing calendars and meetings, scheduling all travel itinerary personal and business, along with organizing an office filing system. Paying all personal and professional billings and setting up autopayments.

Managing all social media accounts with photos and SEO duties to keep the company website and social media up to date. Take detailed and accurate notes for meetings setting up Strategic Alliance Groups with in the office and field to gain better resolve of company issues and brainstorm new ideas for the future. Making sure all W-9 information is up to date with all contracted vendors before accounting issues paymnets on invoices for company builds and residential remodel builds.

YOUR BEST MANAGEMENT GROUP, INC. – Irving, TX

Executive Assistant

1/2022 to 2/2023

Manage and prioritize Executive Administrator’s calendar to ensure time is focused. Provide exceptional customer service, attending to all incoming calls and emails, handling complains and routing to appropriate departments in the corporate office.

Manage and schedule regular trainings for property to ensure OSHA compliance. Support Human Resources, by managing onboarding of new employees, ensure all legal documents are signed and sent to corporate office. Ensure all new employees attend orientation and necessary training to perform their duties.

Schedule travel and manage expenses for Executive Administrator and regional manager as needed for special training, conferences, and corporate meetings and event planning. Drive daily communication for Texas Region 11 properties on scheduling, planning, and preparedness.

Track and follow up on requests and identify those of importance which require immediate attention.

Perform a variety of accounting activities, including payroll preparation, AR and AP, mange refund checks, and bank deposits.

SHAUS MOTORSPORT - Aurora, CO

Office Manager /Executive Assistant

8/2016 – 12/2021

Managed all aspects of the shop, performed daily administrative duties including data entry for customers’ orders, parts and office supplies.

Performed all accounting functions Accounts payable, receivable, payroll, vendor management, daily, weekly, and monthly projections of profit and loss reports.

Organized daily scheduling of appointments for customers repairs, fleet rentals and auto body work.

Executed all documents for the shop including workers comp, insurance, lease space, utilities including towing and alarm company.

Created warranty claims RO’s and managed reconciliation of all claims end of month. Performed annual reviews and safety compliance training for all employees per state and federal guidelines OSHA standards.

Proficient ALLDATA software, processed all automotive insurance Warranty Company Claims for customer insurance companies.

MIKE NAUGHTON FORD – Aurora, CO

Service Department /HR Administrative Assistant

11/2009 – 8/2016

Delivered exceptional customer service when answering incoming calls into the dealership. Proficiently scheduling service appointments for customers. Worked to maintain excellent communications between Service, Parts, and Customers.

Reconcile daily Invoices in Reynolds & Reynolds for the Parts and Service department.

Supported service department with monthly reconciliation accounting.

Successfully reconciled invoices daily for the Parts and Service department in Reynolds & Reynolds.

Managed all daily deposits to the bank for the business office. Analyzed warranty and Roush accounts.

Directly dealt with auditors and local tax government officials per dealership reviews and annual audit reports.

Coordinated the submission of warranties and fleet claims to management of the Service department.

Organized and scheduled all ESP warranty fleet vehicles for customers as needed for their vehicles to be repaired.

Created, tracked, and sent records of all Internal Oil Changes to Ford Warranty. Assisted in filing and titling finance deal jackets for Dealership Certified Vehicles.

ROUSH INDUSTRIES – Henderson, CO

Data Entry & Administrative Assistant 4/2000 – 9/2008

Primary point of contact for all incoming calls and emails, Attend and support meetings and trainings as directed by the President of Roush Industries to carry out monthly objectives and maintain open communications between Roush Industries and Chrysler manufacturers.

Provided accurate data entry with attention to detail and routinely utilized PGTIS software and supported the department quality system as well as followed procedures for engineers assigned projects for site.

Routinely finalize engineering reports and data entry utilizing Reynolds & Reynolds software.

Coordinated inspection test schedules with appropriate engineering personnel. Provided input as requested to site manager for all engineering reports and work orders.



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