Vendor Management System
Resume:
DIANE SCOTT
West Chester, OH 45069
ad01v6@r.postjobfree.com
EXPERIENCE
December 2021 - Retired
Western & Southern Financial Group, Ohio
Vendor Management Administrator
May 2019 – December 2021
Lead bi-weekly meetings with Managers, Programmers, and Legal in the processes of Vendor Management.
Acted as Liaison between internal stakeholders, IT and Program Managers in maintaining the Vendor Management System.
Maintained the data in the Vendor Management system by correctly entering and updating confidential data.
Created procedures for new users entering data into the Vendor Management system.
Provide support to internal stakeholders via phone and email with issues regarding the processes and use of the Vendor Management system.
Trained associates in the Vendor Management System.
Business Analyst
July 2009 – April 2019
Maintained and updated the LDRPS system which houses the company’s disaster recovery plans.
Provided training to business units and management on the LDRPS system.
Provided customer support to internal stakeholders via phone and email on the processes of updating their disaster recovery plan.
Conducted annual reviews of disaster recovery plans and provided analysis to management of issues and concerns.
Generated business leads and intel through building and maintaining a collected network of IT professionals and consultants.
Sr. Client Service Specialist
September 2000 – June 2009
Handled escalated calls from internal and external stakeholders routed through the Client Call Center.
Addressed internal and external stakeholders concerns in a professional and timely manner according to the company’s core values.
Conducted phone audits of client service associates resulting in fewer escalation calls and turnovers.
Provided customer support to the call center when short staffed.
Maintained the TRIM system which handles the stakeholders confidential information.
Trained new associates on the TRIM system.
Act as liaison between Client Call Center, IT programmers and managers.
Received two Special Merit Awards for work on the TRIM system.
EDUCATION
Seton High School, Cincinnati Ohio Spring 1982
Toastmasters 2011 – 2014
Toastmaster Secretary – 2013
SKILLS
Experience with Outlook, Microsoft Excel, Word.
Communication
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