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Customer Service Team Member

Location:
Ilion, NY
Posted:
November 11, 2023

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Resume:

Timothy S. Brophy

* ****** ** *** *, Ilion, NY

+1-315-***-**** / ad01tb@r.postjobfree.com

Summary

I have a very strong work ethic. I do everything I can to get a job done accurately and efficiently. I enjoy working towards the advancement of my knowledge and skill set. I am a good team member, and also demonstrate excellent leadership and training skills.

Skills

Excellent customer service / friendly and personable demeanor.

Time management and multi-tasking.

Attention to detail.

Leadership and training.

Food preparation, presentation and safe handling procedures.

Adaptability and fast learning.

Experiences

November 2022 - June 2023

Tier 1 Inbound Associate / Amazon Warehouse

Problem Solver- Troubleshoot and resolve problems that an associate encounters with inventory including printing ASIN labels, damage out products, adding expiration dates to food and health items, resolve issues in a timely manner, and use Excel to resolve issues timely and accurately.

Stower- Handle incoming inventory. Scanning and categorizing items and placing them into appropriate storage locations.

June 2020 - October 2022

Barista 1 / Café Kubal

Making and serving a selection of tea and coffee beverages.

Maintaining the utmost customer satisfaction. Providing customers with drink menus, answering questions regarding ingredients, preferences of coffee blend, dairy, and sugar ratios.

Cleaning and sanitizing work areas and equipment/ tools.

Food preparation and assisting with catering events.

September 2015 – June 2020

Kitchen Porter / Catering at the Zoo

Dishwashing and kitchen sanitization including floors, equipment, and food preparation areas. Safe food handling procedures.

Time management and multi-tasking. Maintaining food storage and stock inventory for maximum freshness.

Food preparation, cooking/ baking, and presentation.

Kitchen Equipment operation.

Set up and removal of banquet amenities.

June 2015 – August 2015

Kitchen Runner / Dinosaur BBQ

Preparation of all ingredients and side dishes for restaurant.

Replenished cooking line with all ingredients necessary.

Maintained cleanliness of work area and sanitized all tools and equipment utilized routinely.

April 2014 - August 2015

Pizza Cook / Twin Trees III

Assembled pizza dough and pizza.

Prepared all vegetables and meats for pizza line stock.

Education

1998- USAF Technical Training School

Keesler AFB, MS Certificate of Training 3COX1

1996- ONEIDA HIGHSCHOOL

Oneida, NY Diploma



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