AM AMBER MITCHELL

ad01su@r.postjobfree.com 469-***-**** Austin, TX 78717

PROFESSIONAL

SUMMARY

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Strengths in strategic planning, efficiency, and team building. Pursues every opportunity to support team members and proactively address issues.

SKILLS Business Leadership

Policy Development and

Enforcement

Hiring and Onboarding

Focus and Follow-Through

Management Training

Performance Monitoring and

Evaluation

Administrative Management

Performance Improvement

Supervision and Training

Facility Renovation

Customer Relations

Motivational Leadership

Microsoft PowerPoint

Morale Improvements

Guest Satisfaction

Word Processing

Executive Leadership

Planning and Execution

WORK HISTORY Chief Operating Officer Ace Pet Resort - Allen, TX 05/2015 - 03/2020 Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Designed modern employee recognition program which boosted productivity and improved morale.

Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system. Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

Launched new, robust business management software system, resulting in improved operational insight and planning. EDUCATION Collin County Community College District, Plano, TX Master of Arts: Licensed Clinical Social Work

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