Customer Service Administrative Assistant
Resume:
NICOLA COOPER
**** ** ** *** *** *** LAUDERDALE LAKES, FL 33311 954-***-**** ad01r9@r.postjobfree.com
EDUCATION
Ruby’s Academy for Health Occupations 2020
Lauderhill, FL Diploma
Home Health Aide, Med Tech certified (6hr),
Phlebotomist and (awaiting CNA test date)
University of Phoenix/Florida Memorial University completed 60+ credits
Pursuing a degree in Business Administration
Franklin K. Lane High School 1991
Brooklyn, NY Diploma
OBJECTIVE
To pursue a long term position with an organization where I can utilize over fifteen (15) years’ experience in Retail Management, Administration, Cashiering, Purchasing, Budgeting, Supervising, Substitute Teaching, Child Care and Customer Service with a cooperative and dependable self-starter attributes to create a more efficient and productive working environment.
TRAINING
Ruby’s Academy for Health Occupations 2020
Completed all CEU’s for HHA
Nova Southeastern University (COM) 2017
Certified – Heartsaver CPR AED
National Association of College Stores, Oberlin, Ohio 2002
Certificate in Retail Training
Florida Memorial University, Miami Gardens, FL 2001
Managing disagreement, Effective communication in the workplace and Microsoft office/Excel
American Red Cross (Greater Miami Chapter) 1995
Certified – Adult CPR
American Red Cross (Greater Miami Chapter) 1995
Certified – First Aid – Responding to Emergencies
WORK EXPERIENCE
Pacific Senior Living September 2020 – present
Concierge
Tri-County Life Care January 2021 - present
HHA
Nova Southeastern University
Davie, FL
Administrative Assistant 1 (NSU –KPCOM) September 2017 – present
Promoted within the College of Osteopathic Medicine to work with the Rural and Urban Underserved Medicine Department within six months
Additional responsibility includes: emailing students, housing and clinical sites regarding clinical rotations, maintaining inventory for two yearly health fairs, paying all bills for twenty apartments.
Provides administrative support by receiving and directing visitors, fielding telephone calls, scheduling meetings, composing basic correspondence, and providing routine and general office support.
Responds to inquiries and resolves routine problems requiring general understanding of work-area policies and procedures in a timely manner to ensure questions are answered and issues resolved.
Photocopies and collates basic material to ensure timely communication and retention of documents.
Prepares forms and documents; verifies data for discrepancies and follows up to ensure accuracy.
Enters data and generates reports form NSU specific software systems to ensure accurate processing and record keeping.
Schedules meetings/appointments/events and coordinates travel to ensure timely scheduling.
Provides administrative support for NSU OCII grant
Take minutes for the NSU-KPCOM monthly faculty council meetings
Performs other duties as assigned
Nova Southeastern University
Davie, FL
Administrative Assistant 1 (COM & College of Optometry) March 2017 - present
• Provides administrative support by receiving and directing visitors, fielding telephone calls, scheduling meetings, composing basic correspondence, and providing routine and general office support.
• Responds to inquiries and resolves routine problems requiring general understanding of work-area policies and procedures in a timely manner to ensure questions are answered and issues resolved.
• Photocopies and collates basic material to ensure timely communication and retention of documents.
• Prepares forms and documents; verifies data for discrepancies and follows up to ensure accuracy.
• Enters data and generates reports form NSU specific software systems to ensure accurate processing and record keeping.
• Schedules meetings/appointments/events and coordinates travel to ensure timely scheduling.
• Performs other duties as assigned.
Nova Southeastern University
Davie, FL
Office Assistant/Front Desk (HPD-Admissions) 2013 – 2017
Greet Student/Prospect
Direct Student to the proper individuals
Constant Receptionist Duties/Back up switch board operator for HPD
Maintain brochure area
Organize interview/conference rooms for interviews
Input information in Banner the University’s system
Confirm appointments through the banner system/ Appointment Plus
Assist Admission Counselors as needed
Netsearch (retrieve all applicant’s information for counselors to create folders for interview)
Train temporary workers to use the telephones e.g. Retrieving/transferring calls, telephone greeting, walk- in customer greeting, maintaining brochure areas and all necessary information pertaining to my job.
Somerset Preparatory Academy
North Lauderdale, FL
Substitute Teacher 2011 – 2013
Implement curriculum to students while teacher is out
Maintain an orderly learning environment
Guide students to different areas throughout the day
Prepare students for dismissal
Children’s Village
Wilton Manor, FL
Bus Driver/Teacher/Front Desk/Food Preparer 2013
Transport children from various school to the child care center, assist with homework
Assist with teaching children from ages 3 months to 4 years old
Prepare lunch, snacks and dinner for the children
Assist in creating a safe clean environment for the children
Front Desk – assist the Director with taking payments from parents, receptionist duties, filing, meal count, receiving, filling supply list for all the classrooms
Nova Southeastern University
Davie, FL
Temporary Worker 2012 - 2013
Assist students with on campus employment paperwork
Contact students using email and phone regarding jobs hired for
Multiple copying and filing
Enter student information on the University’s banner system
Input information in Xcel and word
Other duties as assigned by the Coordinator of Student Employment
Netsearch
Florida Memorial University
Miami Gardens, FL
Bookstore Manager/Assistant Director Auxiliary Services 2010 - 2011
Textbook Buyer
Supervising and overseeing the buying, merchandising and inventory control of all trade books, supplies, café products and soft goods
Reconciling of cash/monies and preparing daily accounting reports.
Maintaining and reporting staff attendance records.
Supervising filing and maintenance of all Bookstore invoices, correspondence with publishers, faculty, parents and students, departmental charge-backs, etc.
Maintaining positive customer service relationships with students and vendors
Maintaining a clean, functional, visually appealing working environment
Coordinate with publishers and other Bookstore vendors to ensure a high level of timely customer service is maintained.
Provide metro-PCS services campus-wide to students.
Florida Memorial University
Miami Gardens, FL
Bookstore Assistant/Bookstore Assistant Manager 1996 – 2010
Assist in the development and implementation of procedures. Producing timely and accurate month end closings and financial reporting activities.
Order textbook for students, including the determination of various sources for the traditional course material as well as e-book sources.
Follow up with faculty, therefore establishing collegial relationships.
Train new and existing employees in the use of automated systems and word processing software
Assist in the preparation of the annual Auxiliary Services budget. Gather, compile, recommend, and input projected cost data for annual bookstore budget.
Prepare, analyze, and generate statistical records, logs, and files related to ordering, sales, income, and expenditure data.
Maintain store supplies; order replacement as needed. Develop work, schedule, prepare, and conduct performance evaluation.
Assist Director in the preparation of Auxiliary Services contracts for the Mail Center and other services, the introduction of new services such as the cellular phones, bill pay and Western Union.
Florida Memorial University
Miami Gardens, FL
Student Account/Bursar Clerk – Temporary Worker 1994 – 1995
Assist with registration during the registration period
Maintain CB Accounting reports for the students
Back up cashier for the Bursar’s Office
VIP Health Care Services
Richmond Hills, Queens, NY
Medical Records Clerk 1992 – 1994
Maintain patients medical records
Assist nurse with charts
Multiple photo copying and organizing
Back up switch board operator
References
Dr. Marie Florent-Carre
Magalie Ripert
Manager
Kema Williams
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