Service Representative Field

Location:

Melbourne, FL, 32901

Posted:

November 11, 2023

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Resume:

NAME: Montelly Lopez

West Melbourne, FL *****

Cell: 321-***-****

**********@*****.***

CLEARANCE LEVEL: Secret

EDUCATION:

Blue Force Tracking Aviation AME – Certificate Aug 2008

Community College of Air Force, Maxwell AFB, Texas

A.S. Degree Electronic Technology, Solano Community College, Suisun, CA May 1981

RELEVANT TRAINING:

Ground Support Equipment Technician

Federal Communication Commission (FCC) Radio License

COMPTIA Security + Certified

CHRONOLOGICAL EXPERIENCE:

GDIT Corporation – Falls Church, VA Feb 2022 – Present

Field Service Representative

Field Support Representative (FSR) - Provide support for the WFS task order as a Blue Force Tracker - Aviation (BFT-A) Field Service Technician. Capable of providing BFT-A special requirements support including continuously providing seamless and effective support to the Government, maintaining ninety percent or higher Fully Mission Capable (FMC) rate as defined in AR 700-138 for all supported BFT-AVN equipment in all units. Fully Mission Capable IAW Standard 90% of the time during flight operations. Must be capable of initializing, placing into operation and the troubleshooting software interfaces of specific C5ISR communication system being supported. Provides technical installation, configuration, and maintenance assistance to BFT-A. Performs software updates, replication and maintains backups. Able to perform software, hardware, and network troubleshooting, and problem identification and resolution. If required, then be capable for C5ISR system training; experience in the preparation and conduct of military training doctrine (e.g. preparation of Programs of Instruction, Lesson Plans); assist new users with managing system requirements to include data management, data recovery, and techniques to operate/maintain records; provide over the shoulder tech assist or training, troubleshoot, software installation, software updates, and software fixes and be capable of being able to provide other required support. Participates in special projects as required. Capable of performing software, hardware, and network troubleshooting and problem identification and resolution. Basic understanding of networking principles and system network configuration. Assists Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations. Must be capable of performing analyses of system operations. Must have knowledge of and experience in the operations of hardware systems and components. Must have experience in fault detection, isolation, and correction of hardware systems and individual components. Must be capable of routine system maintenance and analysis functions. Must have Microsoft Windows/Linux/VMWare server and client software, patching, upgrading, and maintenance experience. Possess a basic knowledge of client and server software interaction including web-based application design, support, and integration. Military experience is desirable. Primarily supports software family of systems - Tactical Internet (TI). Specializes in supporting Blue Force Tracker - Aviation (BFT-A).

ManTech International Corporation - Ft. Bragg, NC Oct 2021 – Feb 2022

Field Service Representative

Field Support Representative (FSR) - Provided field sustainment and support for Force XXI Battle Command Brigade and Below Blue Force Tracker (FBCB2-BFT) hardware and software on UH-60 Blackhawk, AH-64 Apache, OH-58 Kiowa and CH-47 Chinook aircraft and major unit exercises at the National Training Center (NTC). Performed fault isolation and repair to line replaceable unit of BFT components and cabling, to include L-band SATCOM transceivers, Ethernet routers, Defense Advanced GPS Receiver (DAGR), Electronic Data Manager (EDM), Improved Data Modem (IDM) and Tactical Operation Center (TOC) systems. Conducted final quality inspections and operational checks of BFT systems. Utilized schematics wiring diagrams and technical manuals to ensure proper installations of systems and interconnect cabling. Evaluated interoperability with other Command and Control (C2) digital systems. Provided subject matter expertise and feedback to the Program Manager Plan, coordinate and implement converted approaches to technical problems and/or product improvements of the specific TOC equipment and systems. Developed training materials and conducted formal training on BFT systems installations, configuration, operation and maintenance, including instruction to aircrews on the EDM kneeboard and TOC personnel on the Aviation Mission Planning System (AMPS). Coordinated logistic support through direct communication and liaison with affected commands systems managers, contractor’s developers, and users. Installed software upgrades and performed hardware modifications as directed by program manager. Repaired and modified systems interconnect cable harnesses. Applied standard practices of electrical, electronic and mechanical workmanship during installation repair and overhaul of BFT system components. Used Auxiliary Ground Power Units (AGPU), Hobart’s and Christy’s to apply power to UH-60 Blackhawk, OH-58 Kiowa, AH64 Apache and CH-47 Chinook. Provided technical and support for Blue Force Tracking-Aviation (BFT-AVN). Maintained and operated the BFT system on US Army aviation assets (UH60, AH64, CH47, OH58) and Tactical Operations Centers (TOC) equipment. Must be able to clearly and accurately communicate (both verbally and in writing) complex thoughts and ideas. Experience and confidence in briefing and instruction of systems and daily maintenance for all unit personnel including providing informal over-the-shoulder training classes for all military BFT-Aviation software users. Proficient in use of the Microsoft Office suite applications (Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer) used for administrative reporting, training product generation and daily correspondence Frequent TDY travel required as needed in support of PM FBCB2 requirements. Requires capability of using aircraft specific diagnostic equipment to maintain BFT-Aviation components. Proficiency in diagnosing and troubleshooting of system faults, Blue Force Global Network (BGN). Multiple OEF deployments in support of the PM BFT/FBCB2 Program with the Army Aviation Brigade.

Acara Solutions, Inc. – Melbourne, FL Feb 2021 – Oct 2021 Engineering Test Technician

Job Responsibilities:

* Provide technical support to engineers and scientist on moderately complex components, devices, material, products, processes and/or equipment

* Responsible for testing, modifying, reworking, and repairing electronic, optical and

mechanical assemblies

*Work from moderately complex wiring and assembly drawings, operation sheets,

engineering specifications and sketches

* Design and test prototype assemblies and production units

* Use judgment in re-working or re-wiring to bring unit within quality control specifications

* Test, inspect, and repair electronic, optical or mechanical assemblies

* Work under minimal supervision and may provide guidance to other technicians

* Capable of performing related manufacturing processes

* Interpret and follow written documents such as SOPs and safety rules

* Ensure compliance with all safety and regulatory requirements applicable to the company in accordance with State and Federal regulations and any applicable certification required to maintain the certification

* May assist in training new team members

* Interface with other departments to assure efficient flow of information and materials.

* Perform Key Performance Indicators

* Meet production deadlines

* Quality of finished product (pass/fail rates)

* Raw material stock levels

* Compliance outcomes

* Ability to coordinate several activities at the same time, and to reprioritize in response to changing operational conditions

* Perform standard testing processes on a variety of equipment and recording results

* Require knowledge of industry specific tests and testing equipment, alignment and

troubleshooting test failures

Tobyhanna Army Depot – Hunter AAF Savannah, GA Sept 2016 – Jan 2021

BFT-Aviation Field Service Technician

Severance package offered and accepted. Relocated to home state of Florida. This position serves as a Government Field Service Technician for the Force Battle Command Brigade and Below-Aviation (FBCB2-A) Sites which are assigned to Tobyhanna Army Depot. The incumbent exercises continuing responsibility for a comprehensive range of field use support activities for components of the systems and subsystems of Blue Force Tracker-Aviation Satellite Communication hardware. Provides on-site technical and maintenance assistance, analyzes complex technical problems, and provides training to site operations and maintenance personnel. Supports complex, classified, compartmented, and unique ground based and airborne reconnaissance and electronic intelligence collection and production systems. The incumbent provides specialized knowledge and guidance to military corps, division, group, battalion and company commanders, and provides field support as deemed necessary by the division chief and system manager.

* Maintain deployment readiness status (medical, professional, and personal affairs) to support OIF, CONUS exercises, and other TDY requirements on short notice, expect deployments up to 179 days or more.

* Provide real to near real time data, report, maintenance actions and logistic requirements to the Force Battle Command Brigade and Below- Air (FBCB2-A), to the Software Support Branch Chief or designated representative.

* Maintain proficiency by completing all FSR training, self-study and continuing learning courses to include Total Employment Development (TED) training.

* Make regular face-to-face site visits with customers and update POC and be known to the war-fighter community as the support structure of all BFT-A systems.

* Provide technical and maintenance support such as assisting customers with diagnostic, troubleshooting, repair and return them to operational and mission capable within 1-2 hours of notice provided resources are available.

* Ensure that FSR provide a daily accountability status

* Provides advice, assistance, on-the-job training and instructions to users on the operation and maintenance of FBCB2-A systems hardware and software.

ManTech International Corporation - Ft. Bragg, NC Jul 2013 – Sep 2016

Field Service Representative

Engineering Solutions & Products LLC - Ft. Bragg, NC Oct 2011 – Jun 2013

Field Service Representative

Field Support Representative (FSR) - Provided field sustainment and support for Force XXI Battle Command Brigade and Below Blue Force Tracker (FBCB2-BFT) hardware and software on UH-60 Blackhawk, AH-64 Apache, OH-58 Kiowa and CH-47 Chinook aircraft and major unit exercises at the National Training Center (NTC). Performed fault isolation and repair to line replaceable unit of BFT components and cabling, to include L-band SATCOM transceivers, Ethernet routers, Defense Advanced GPS Receiver (DAGR), Electronic Data Manager (EDM) and Tactical Operation Center (TOC) systems. Conducted final quality inspections and operational checks of BFT systems. Utilized schematics wiring diagrams and technical manuals to ensure proper installations of systems and interconnect cabling. Evaluated interoperability with other Command and Control (C2) digital systems. Provided subject matter expertise and feedback to program manager. Plan, coordinate and implement converted approaches to technical problems and/or product improvements of the specific TOC equipment and systems. Developed training materials and conducted formal training on BFT systems installations, configuration, operation and maintenance, including instruction to aircrews on the EDM kneeboard and TOC personnel on the Aviation Mission Planning System (AMPS). Coordinated logistic support through direct communication and liaison with affected commands systems managers, contractor’s developers, and users. Installed software upgrades and performed hardware modifications as directed by program manager. Repaired and modified systems interconnect cable harnesses. Applied standard practices of electrical, electronic and mechanical workmanship during installation repair and overhaul of BFT system components. Used Auxiliary Ground Power Units (AGPU), Hobart’s and Christy’s to apply power to UH-60 Blackhawk, OH-58 Kiowa and CH-47 Chinook. Provided technical and support for Blue Force Tracking-Aviation (BFT-AVN). Maintained and operated the BFT system on US Army aviation assets (UH60, AH64, CH47, and OH58) and Tactical Operations Centers (TOC) equipment. Frequent TDY travel required as needed in support of PM FBCB2 requirements. Join the ESP BFT/FBCB2 Aviation FSR Team during an extend offer from the ESP Aviation transition period from the QinetiQ-NA BFT/FBC2 program. OEF deployment in FOB Tarin Kowt, Afghanistan from 22 Aug 2012 to 22 Aug 2013 with the 3rd ID Division in support of the PM BFT/FBCB2 Program

QinetiQ-NA Aerospace & Defense Group – Huntsville, AL May 2008 - Oct 2011

Field Service Representative

Field Service Representative (FSR) - Provided field sustainment and support for Force XXI Battle Command Brigade and Below Blue Force Tracker (FBCB2-BFT) hardware and software on UH-60 Blackhawk, AH-64 Apache, OH-58 Kiowa and CH-47 Chinook aircraft and major unit exercises at the National Training Center (NTC).

Performed fault isolation and repair to line replaceable unit of BFT components and cabling, to include L-band SATCOM transceivers, Ethernet routers, Defense Advanced GPS Receiver (DAGR), Electronic Data Manager (EDM) and Tactical Operation Center (TOC) systems. Conducted final quality inspections and operational checks of BFT systems. Utilized schematics wiring diagrams and technical manuals to ensure proper installations of systems and interconnect cabling. Evaluated interoperability with other Command and Control (C2) digital systems. Provided subject matter expertise and feedback to program manager. Developed training materials and conducted formal training on BFT systems installations, configuration, operation and maintenance, including instruction to aircrews on the EDM kneeboard and TOC personnel on the Aviation Mission Planning System (AMPS). Installed software upgrades and performed hardware modifications as directed by program manager. Repaired and modified systems interconnect cable harnesses. Applied standard practices of electrical, electronic and mechanical workmanship during installation repair and overhaul of BFT system components. Used Auxiliary Ground Power Units (AGPU), Hobart’s and Christy’s to apply power to UH-60 Blackhawk, OH-58 Kiowa and CH-47 Chinook. Provided technical and support for Blue Force Tracking-Aviation (BFT-AVN). Maintained and operated the BFT system on US Army aviation assets (UH60, AH64, CH47, OH58) and Tactical Operations Centers (TOC) equipment. Deployed with the 25 ID CAB to the National Training Center (NTC) for the initial fully mission capable preparation for deployment to Iraq. Range qualified 2008.

CAV International AMC -5 EAMS Jul 2006 – Mar 2008

Kuwait City Airbase, Kuwait

Ground Support Equipment Technician

Duties consist of obtaining / maintaining qualifications as required; perform scheduled and phase inspections for flight line Ground Support and Material Handling Equipment; schedule and perform safety inspections on maintenance actions required for flight line Ground Support Equipment; troubleshoot and repair as required; generate parts requests to ensure adequate inventory; generate and complete work orders as assigned; assist in the proper working relationships between maintenance staff and other departments; assist in the implementation of maintenance plans with consideration to operation and budget; assist Transient Alert and related duties to include evaluations and safety inspections on maintenance actions required for transient aircraft civilian and military; perform Air Transportation Specialist duties as needed in ramp, cargo, and special handling.

PROFESSIONAL AFFILIATIONS

* Air Force Sergeants Association

* Armed Services Mutual Association

* Air Force Soldiers Together We Serve Association

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