ad01pw@r.postjobfree.com

737-***-****

Customer Service Administrative

QA Engineer

Summary:

Looking for a position that will help me evolve my Customer Service/Leadership skills. Very eager to meet new and intriguing people. I am seeking to collaborate with both online and face to face relationships in a positive and well diverse environment. I’m venturing into the Career path of IT and looking to evolve my skills in the tech industry while becoming a Manuel/Automation QA Engineer which will also help me evolve my Customer Service/Leadership skills in the pursuit of new employment. While eager to meet new and intriguing people. My Customer Service roles has been as an online freelancer, retention specialist, technical coach, and I’m seeking to collaborate with both online and with also face to face interacting’s to build positive and diverse environments for goals to be met. I have successfully finished my Manual QA online course through Careerist which I’m now venturing into the Automation side of QA testing. So, when it comes to customer service the education will now be sought after to evolve my skills.

Work experience:

Self Employed

Uber/Lyft - Philadelphia, PA September 2022 to Present

Use basic computing knowledge to navigate both apps for Uber and Lyft to pick up passengers and drive them to their designation start point to end. Providing exceptional customer service and a clean well sanitized vehicle for every passenger’s health and enjoyment.

Freelance Artist/Action Figure Customizer

Freelance Artist/Action Figure Customizer

82Creationz Philadelphia/Texas January 2013 to Present

Customize/rebrand figures for action figure collectors. From sculpting body parts, head to toe on any scale while also providing a finishing paint job to seal the deal for that factory style look. For visual before and after pics, feel free to check out my Instagram @82Creationz and Rajon Mack on Facebook.

Photography

Painting

Sculpting

Casting and Molding

Online transactions through PayPal/Cashapp/Zelle

Vetting for transactions/fake accounts

Content Moderation/Trust/Safety

Email/Phone support

CRM

Customer complaints/resolve

Ethics/Terms of service

Fundraising for needed members on FB managed pages

Facebook/Instagram/Youtube/Tiktok accounts

Customer Service Representative-Retention Specialist

Help at Home - Philadelphia, PA August 2020 to September 2022

Day to day operations consist of retaining/negotiating cases per client and caregiver to help ensure that both parties are receiving the best care service that’s valued within our Company. Outside the mandatory field, on phone services for customer support amongst existing and potential caregivers and clients, conducting wellness checks, transferring calls, sending detail messages and returning any missed calls between caregivers to case managers, making sure the any issue gets resolved between case manager from client to caregiver. Conducting daily EVV training on Sandata app and password resets while also providing service for completing precise applications for caregivers. Making sure lobby is well maintained, sanitized/clean and CPU's are ready and operating for staff members.

Excel/Data entry for Retention cases

Transferring Calls

Answering Calls

Scheduling assistance

Healthcare

Onboarding

Returning Calls

Filing personal information in Sandata for Retention notes

Inventory check list

Selling Uniforms/Scrubs

Wellness checks

8*8 Work Log, App and Cpu

EVV password training/technical support for App assistance

Microsoft Teams

Team Building Exercises

Temperature check

Standard Mask procedures check

Proofread applications

Assist caregivers with properly completing applications

IDENTIGO

Employee Verification Forms

Direct Deposit Forms

WPM Tying 45-50

Security Officer

Security Industry Specialist - Austin, TX October 2010 to January 2013

Patrolled facilities on foot and/or patrol vehicle. Investigated and reported any maintenance & safety issues. Addressed & responded to all security related accidents/incidents.

Provided crowd control and assisted Fire Department/EMS or other officials. Ensured that daily administrative documentation was filed & stored appropriately.

Security Officer

Guards Mark Security – Philadelphia, PA August 2008 to June 2009

Patrolled Glaxo-Smith Kline facilities securing property on and outside parameter grounds. - Interacted with Police and Fire department on emergency situations. - Followed Company Risk Management policy and procedures. - Enforced company policy for visitors and staff check-in procedures & vehicle checks.

Infantry

PA National Guard Pennsylvania, North Carlina, Texas 2003 to 2009

Efficiently trained in crisis intervention and communications. - Excellent interpersonal, presentation and communications skills.

Security Officer/Customer Service

Day & Zimmerman Security-Philadelphia, PA November 2005 to June 2008

Patrolled industrial premises to prevent signs of intrusion. - Answered system alarms and investigated disturbances. - Monitored cameras to prevent theft and property damage. - Interacted with local authorities for emergency situations. - Operated detecting devices for restricted areas.

Cashier/Customer Service

Gamestop-Philadelphia, PA August 2004 to October 2007

Work as a customer service/cashier/store modeler. Securing and selling monthly subscriptions, maintaining store front keeping it clean, checking inventory and stock daily, cashier duties was not only to ring up customers but to also close out registers when assigned to the night crew. Hosting events for big game launch party releases. And had the most sells in the neighborhood for Microsoft Xbox very first console.

Education

Intermediate School Education in Manuel QA

Intermediate School Education in Manuel QA

Careerist - Miami, FL March 2023 to May 2023

High school diploma in Art/English/Cpu

High school diploma in Art/English/Cpu

Hatboro-Horsham High - Horsham, PA August 1998 to August 2000

Military service

Branch: Army National Guard

Branch: Army National Guard

Service country: US Rank: Specialist January 2003 to January 2009

Cleaned and ensured storage of machine guns rifles anti-tank mines and other assorted combat weaponry. Upheld basic military operations and safety protocols in all performed tasks. While operating various systems, weapons, and vehicles.

Additional information

45 to 50 WPM

45 to 50 WPM

Rajon Mack

Software QA Engineer

Austin, TX - 737-***-**** E-mail: ad01pw@r.postjobfree.com https://www.linkedin.com/in/rajon-mack-a4ab9565/

SUMMARY

Software QA Engineer with experience in creating, reviewing, and updating test documentation, analyzing defects and test results. Competent in all types of testing including functional, GUI, smoke and regression testing. Deep understanding of software development life cycle, solid knowledge of QA methodology and tools. Able to learn quickly, and enjoy challenging assignments in a high-energy and fast-growing workplace. With a passion for technology and a results-driven mindset, I am eager to take on new challenges as a manual tester. With exceptional organizational skills and strong communication skills, I am ready to be a valuable asset to any organization.

SKILLS

Testing Methodologies: Black box testing, Regression Testing, User Acceptance Testing, Manual Testing, End-to-End, Integration Testing, Functional testing, UI testing

Platforms: macOS, Windows, iOS, Android OS, Linux

Methodologies: Agile (Scrum), Waterfall, Kanban

Mobile Testing: Android Studio, XCode, ADB, UNIX, Browser Stack, TestFlight

Web Testing: Chrome DevTools

Test Management: TestRail, Jira

EXPERIENCE

SOFTWARE QA ENGINEER at Go Global World (Remote)

March 2023 – present

Performing manual testing for Web and Mobile applications

Creating and testing virtual devices applying BrowserStack, Android Studio and Xcode

Improving bug reports and helping developers with bug fixing applying Chrome DevTools

Effectively applying TestRail to create, maintain and execute test cases

Test system modifications including functional, UI, smoke, regression testing to prepare for implementation

Creating bug tickets in Jira and monitoring until resolved

Stay up-to-date with emerging trends and technologies in mobile application testing and bring new ideas and approaches to the team

EDUCATION

Software Testing & Quality Assurance course - Careerist.com

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